Hero Motocorp — Oil cooler damaged within 1 year

Address:

T-6, kingscourt, A-wing, shivaji park, King'scourt

My xpulse 200 oil cooler is damaged within 1 year of purchase due to lack of protection from back side. When hero decided to give vertical layout for oil cooler they should've given it proper protection from both sides considering our Indian conditions where it can easily be damaged buy cats/kids playing in parking area. Hero has provided metal mesh protection from front side but back side is open and can easily get damaged. The part is expensive around Rs. 2000. I recently took my vehicle MH09 FR 9480 for servicing at unique auto. Kolhapur and while doing jobcard i told them about the damaged oil cooler if it can be replaced under warranty or if not then repair it. But they said it cant be covered in warranty & didn't even repair it. As service centre didn't repair it i had left with no option but to visit outside local mechanic to fix the issue. But while repairing chipping happened which further damaged the part which was already damaged. Now who is reponsible for this damage? If hero would've given protection from both side the problem wouldn't have arised in the first place. Hero should've given it altleast as an accessory. Is it my fault that i trusted & purchased hero product? Is it my fault if i approached service centre first to find solution. Im attaching photos of damaged oil cooler before and after going to local mechanic. I request hero motocorp to look into this matter and provide me replacement of the part under warranty. I also request hero to provide guard for oil cooler protection from backside atlest as an accessory.
Will wait for few days for issue resolution if not solved i'l be left with no option but to go to consumer complain court.