[Resolved] Hero Motocorp — Online booking for maestro edge vx model

 
3 Reviews
Na, Bihar, India
 Dev Narayn Choudhary
Hello sir/madam,

As you can see in attachment, i have booked a hero maestro edge vx model in matt blue color and paid 5000 while booking. Now if i contact at the relevant showroom, they are telling that they did not get any payment information and there is no booking made by me. I have provided them the payment/booking receipt, still they do not agree. I contacted at [protected], he gave me the regional office number [protected], they picked up the call and asked about district of booking and he directly transferred the call to somewhere else without informing anything to me that where and why is he transferring. The next person picked up the call and informed that the person who takes care of darbhanga, is on leave today and ended the call, it is completely frustrating as i am not getting anymore help from your side and it is completely your fault, if my issue will not be resolved within 24 hours then i am going to complain in consumer court with all the recorded phone calls and payment receipt and appeal for compensation along with my money due to inconvenience caused due to hero motocorp.

Waiting for a positive reply from you.

Thank & regard

Vishal kumar
Mob: [protected]

Complaint marked as Resolved Aug 6, 2016
I provided my bank account details to dealer after so many times requesting to him then he took account number and debit card details to track to transaction and confirmed the booking. But again I am very disappointed with the service of Hero Motocorp and the rude behavior of persons who picks up the call. And there should be an email support available for the customer so that if person on call is not helping then we can approach email support.

Complaint Status


[Aug 05, 2016] Hero MotoCorp customer support has been notified about the posted complaint.
Complaint comments  2 Comments     Updated: Share0Tweet0

Comments

Hello Sir/Madam,

As you can see in attachment, I have booked a Hero Maestro Edge VX model in Matt Blue color and paid 5000 while booking. Now if I contact at the relevant showroom, they are telling that they did not get any payment information and there is no booking made by me. I have provided them the payment/booking receipt, still they do not agree. I contacted at [protected], he gave me the regional office number [protected], they picked up the call and asked about district of booking and he directly transferred the call to somewhere else without informing anything to me that where and why is he transferring. The next person picked up the call and informed that the person who takes care of Darbhanga, is on leave today and ended the call, it is completely frustrating as I am not getting anymore help from your side and it is completely your fault, if my issue will not be resolved within 24 hours then I am going to complain in Consumer court with all the recorded phone calls and payment receipt and appeal for compensation along with my money due to inconvenience caused due to Hero Motocorp.

Waiting for a positive reply from you.

Thank & Regard

Vishal Kumar
Mob: [protected]

I use a Hero ignitor motorcycle.six month ago, the back piece of rear wheel mudguard had broken in a slight accident. I tried to purchase the spare from ur service centres of TIRUR, KOTTAKKAL, AND PERINTALMANNA OF MALAPPURAM DIST. IN KERALA. But I never get it.

So pls fullfill my requirement immeditely

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    34, Community Centre, Basant Lok, Vasant Vihar, New Delhi, Delhi, India - 110057
    Hero Motocorp - Online booking for maestro edge vx model