Hero Motocorp — overcharging and foul play of dealer during sales

Address:

688003

I have purchased a motorcycle, hero duet vx from east venice motors, alappuzha (Selling dealer code - 10101) on 31/03/2017.
1) it has came to my notice that the above said dealer has charged me rs.400/= for teflon coating during the delivery of the motorcycle, upon enquiry with the service personnel, i came to know that there is no such service done in that dealer service centre, instead they are doing wax polish in the name of teflon coating and payment is asked for the polishing, (Polishing is done with a low quality wax).

2) i have purchased hero duet vx, matte vernier grey which is a matte finish colour. The owner’s manual provided to me along with the motorcycle clearly states that polishing should not be done on matte finish colours. Even then without my consent, the dealer has carried out polishing on my motorcycle and charged rs.400/= for the same. Due to this the finishing quality of the matte finish paint has been damaged.

3) during the delivery of the motorcycle, i found that all the extra accessories were fitted to my motorcycle without my consent and i was forced to pay an amount of rs.4966/= for this.

4) in the accessories bill it came to my notice that i was charged for the following items a) ladies handle duet - rs. 87.34. B) kit step saree - rs. 654. It is clearly mentioned in the honourable court order that above mentioned items should be provided mandatory by the manufacture along with the vehicle during the delivery

5) i was forced to buy a helmet along with the motorcycle saying that its mandatory to purchase it during delivery and i was charged rs.886 towards it. Even though it had a isi mark, helmet provided to me was a low quality product (Locally available at rs.350). Due to the low quality helmet, the safety of the rider is at stake.

The following documents are attached for the proof
 bill of rs.400 for teflon coating
 accessories bill
 bill for the helmet
Kindly go through the above points and solve this issues and damages caused to the motorcycle and discomfort caused to me in buying the motorcycle purchased from hero moto cop dealer (East venice hero - alappuzha)

I may be released substantial relief against foul play done by the dealer

With regards,

Kishore babu
[protected]