| Address: | 560037 | | Website: | www.heromotocorp.com |
6 months back I purchased Hero Maestro Edge from Rishi Hero Bangalore on belief of trustworthy relationship with HERO MoroCorp even after knowing that it is a new model.
Unfortunately due to some reason Headlight Doom Visor of my vehicle got broken and for which when i contacted Hero authorized part distributor "M/S. PARSHAWA MOTORS (P) LTD." for checking vehicle parts, initially they told me that this part would be available in 1 week and when I re-checked after 1 week they told that they would not provide parts for Hero Maestro Edge and I need to contact the dealer where i made purchase of vehicle . I reached Rishi Hero Bangalore to get the Headlight Doom Visor Matt silver color for my vehicle for which they told me to create pre-order and based on pre-order they can provide me parts within 2 weeks. I re-checked multiple times after 2 weeks of pre-order of parts but each time they ignore my request and ask me to wait for next week.
After waiting for long 1 month I registered complain with HeroMotoCorp and they assured me for the resolution after which Rishi Hero Representative called me and gave me some random number(calling it order ID) and told me that parts will arrive with a week and closed my complain, now even after more than 2 weeks of time after that, Rishi Hero is not able to provide parts and asking me to either wait for endless time or go for another complain to HeroMotoCorp since they dont care such things and work as per their convenience and not concerned of customers.
It has been around a 2 months and I am still in waitlist of getting parts of my vehicle, which i am not sure if i would be getting, the only mistake i did is buying new model from Hero which now I am not able to ride due to parts unavailability plus rude behavior and it feels like i have wasted my 65K on such a scrap vehicle which i cant even ride.
Any help would be appreciated. Was this information helpful? | 
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