Hero Motocorp — Poor free service

Address:

Hajipur, bihar

Hero motorcycle bike glamour it's handle front part is slightly turned to left side . I have free service, so when I given my bike to workshop for service, I informed him my bike problem about handle front part need to be fixed, he said claim an insurance, I was shocked why should I claim it an insurance it's a small thing. Even the guy whom I informed about this he didn't seen where and how it's happened. He just saying claim an insurance. I said I don't wannna do anything just do serving . Then he charged me rs. 400/- fir mobile changing. When I asked about the work shop manager he was out of station.
I don't understand why the staff is forcing to claim an insurance. It's very pathetic service on big trusted company.