Hero Motocorp — Poor sales and after sales Service

Address:	East Khasi Hills, Meghalaya
Website:	vishalautoshero.heromotocorpdealers.com/HMC/Default.aspx

Through this write up I wish to convey my dissatisfaction against Vishal hero showroom located in Fire Brigade Shillong, Meghalaya. I had purchased a Hero Maestro edge on March 2, 2017 after a tiresome wait at the showroom. Apparently, the colour (matte blue)which was stationed outside the showroom would take time to arrive from the stockyard. So, I waited because I did not want my new scooty to have been in the sun and the rain for days (I suppose every customer would be able to relate to that). During my waiting period, I went out for lunch and after about half an hour, the Matte blue scooty outside has been sold. And the best part was that mine arrived after five minutes. So anyways, that was the explanation I got. So I asked them to fix and be ready with everything so that I could move out. But, the mechanic was not there so it took time because the sales person was the one fixing the silencer cover and the battery. N trust me the way they handled the brand new scooty was very hard for me to see especially when I had shelled out more than 60k. Anyways, I rode out of the showroom to realize that the silencer cover was not fixed properly and it made a cranking sound. I went back at around 6 pm to the showroom to have it fixed n the sales person had the audacity to blame me that I had lost the screw which held the silencer cover. Somehow the mechanic present was able to give a new screw and fixed the problem. the other part of the silencer cover is still not fixed though because there is no allen key in the showroom. After two days, the scooty did not start anymore because the battery was completely drained. I called the showroom and they said that they would come as soon as they are free without taking my details. I waited for two days but of no avail. I got the assurance that the mechanic would attend to my problem as soon as he arrives from guwahati, but I did not get any calls till date.
I wish I had a review like this before buying the scooty because the sales and after sales service of Vishal Hero is pathetic. I made a wrong decision and I hope that others don’t make the same. I have been keeping two wheelers for the past ten years now and somehow I am able to resolve the problem. But, I wish that every person who buys a new hero motocorp product from Vishal Hero, Shillong to please rethink the decision you make. No doubt the brand and scooty is great but the service which this particular showroom is giving is not worth your money and tarnishing the image of Hero Motocorp's Brand...