Hero Motocorp — poor service from hero dealer

Address:

Vadodara, Gujarat, 390001

I am writing today to complain about the poor service i received from your dealership "nanda automobile pvt ltd"
Ghandhinagar (Gujarat).

I have purchased hero glamour bike from the said showroom on 31/03/2017, i lives in vadodara so i requested the dealer to provide me delivery in vadodara and i was ready to pay delivery charges, but due to some reason the delivery of bike got delayed upto one month after making many phone calls to the dealership, now when i received the bike at vadodara i came to know that battery was not installed, bike was without registration no. And other related documents were missing, i called the dealer and complaint about the same to which they said they have forgotten to install the battery, so they will be sending it by courier to me and other documents like insurance copy, battery warranty card and invoice of purchase and for bike registration no. They said they have applied for it in rto and it will come directly to me.

After spending 15 days without battery and without an insurance copy i finally received the battery and other documents.

But after a week my bike battery got failed it was not working for some reason, i visited other hero authorised dealer in vadodara they said our company (Hero moto crop) don't use this battery (Amco battery) and although they said they will send the battery to amco as it was under warranty but warranty card details were not written on the invoice somehow they send it to amco for battery testing, after almost one month i received repaired battery but after some days same get failed again.

Now after 6 months i have received my rc copy but the number plate is still not received neither they have any sense of responsibility to tell the customer.

After suffering all these months i finally decide to write a mail to hero moto crop, i am most annoyed and my awful impression of hero moto crop company has been tarnished.

I trust this not the way that awful company wishes to conduct services with there valued customers, i look forward to hearing from you.

Details are as under -

Name - harshit pareek
Vehicle reg. No. - gj01nu9810
Vehicle - hero glamour
Policy no. 3005/36125725/1027/000
Engine no. - ja06ejhga06245
Chassis no. Mblja06amhga14571

Dealership name - nanda automobiles pvt ltd, gandhinagar (Gujarat)