Hero Motocorp — Poor service- Hero maestro edge

Address:

Namakkal RMS hero services

Our scooty has starting trouble now so we dropped our scooty in the store Velur, Namakkal district, Tamilnadu.

They made us to wait for 8 months, we lost the complete transportation for 8 months and still we didn't get back.

We tried to contact the store people, they made us to wait for hours and hours in the store for many days, no response to the phone as well, whenever we were asking they told that will be ready by today repeatedly, we dropped our own business work and waited in front of the store for many times.

Finally they ask to drop the scooty in namakkal RMS service center there it was more worse, after some months they told its fixed and put the bill for 12000 rupees.

We got the scooty back but it's was not starting from the immidiate next day, we again stopped our family business and running behind the irresponsible store people, no response for a customer in the store, they just told we just fixed its a scooty problem and they just put it in their backlog. Now we don't know anything about our scooty when it will be back.

So my questions are below

1. We paid the bill but treated as a stupid, is the way you treat a customer?

2. We have our business to take care in the covid time but we had waited so many hours in the store, don't we have any any other job to do to run our life?

3. If it's fixed properly after 8 months, then why it's not working?

4. We can't afford 12000 rupees for waterwash, so how much do you expect from a customer to start the scooty?

5. We didn't leave with much options to get our scooty back, so do you want us to do strike in front of the store? (Then they can respond soon I think)

6. How long qe can borrow a vehicle from friends and neighbors, is that punishment for us to get the hero vehicle?

As a result, we are highly frustrated and losing our time and energy with the hero services.