Hero Motocorp — Purchased Bike documents not received & now asking for money

Hi Hero Motocorp,

Unfortunately I am one of your old customer as I am using Hero bikes from last Five year and always recommended to everyone just because of its perfect Design and Best Quality.

This time also I was purchased Hero HF Delux on 22nd of April but here I lost my trust and value towards a BIG Brands "HERO Motocorp" as your Sale team is not serious about to maintain the Brand Values and people trust.
When I purchased this bike, that sale guy committed that you will not have to any charge for vehicle RC as I was paid full amount. He ask me for document and same I was shown him. As there was no any print option available in Very BIG Showroom and not even available at nearby of showroom, That Selling Guy requested me to bring Hardcopy of documents. We clearly said that it’s impossible to come again as already we came from more 50KM to purchase it and asked him to accept doc on mail but he denied.
As you are already aware that government announced Lockdown at everywhere we were failed to submit the documents, in between we also called showroom multiple time to check their availability for doc submission but they were closed due to LOCKDOWN.
Finally I reached Showroom on 25th May after taking lots of Risk in this pandemic Situation but they want Money to provide Bike number/RC and not hesitating to give it Name of Penalty instead of Fraud.
Finally it’s my humble request to educate your Showroom team to get the further documentation complete without any Delay and let me know the timeframe of collecting the Number plate and RC doc.
Showroom Name:- Qureshi Automobiles
Address:- Basta Road, Chandpur-246725(Bijnor)

Regards
Raju Singh
[protected]