Hero Motocorp — reexperienced very poor service provide for hero destiny 125 from rohan motors due to mishandled and careless

Address:

bhubaneswar, Khordha, Odisha, 751020

T is intolerance to say that, i had purchased hero destiny 125 / vide vehicle reg no. Od33z0410 on dated[protected] vide engine no. Jf17ejkgg9411 / chassis no. Mbljfw056kgg09222. Here having issue with the back light which containing water inside. For which rohon authorized dealer made a decision to replaced the defected said part, once available that said parts.

The rohan dealer fixed to provide a proposal to me for replacement on warranty on dated 6th feb 2020. I also brought my said venice on that day around 5 pm. The rohan mechanic completely remove the back along with storage bucket to put on replacement of new back light. At the mean time, the storage pvc bucket damaged unfortunately while installing the back light and it was completely hiding with me at the time of delivery. I had asked to check when getting the delivered the vehicle however they just told its ok, simple assured if having any problem, then we are here to serve.

In spite, i came to know that, that storage bucket was damaged and same was informed to mr sushant. Then he denied, i could not getting that how it was damage internally. I just object, why should not check with me at time of delivery or we customer provide the vehicle with lots of confidence of hero as our indian brand to carefully doing the service.

I m really unsatisfied with the rohan service always doing unnecessary and invalid argument towards. Rechecking after complete any kind of service. Here i m surprised some of servicing people from rohan to getting trp forcefully collecting satisfying code from customer 's mobile.

For which, rohan motors may get the trp alternatively hero motocop loosing great confidence from their valuable customer.

Requesting and hope, hero moto cop doing necessary action towards this and resolve my problem.

I had made complaint through mail as well as hero motocop customer service care however i have got only false assurance and bad behaviour from heromotocop dealer rohan autoride, bhubaneswar.