Hero Motocorp — Regarding demands Advance payment for change parts

Address:

A2, 601 PANCHSHEEL GREENS GREATER NOIDA WEST

Dear Sir,
I would like to inform you that I am shocking, when Mr Subhash demands advance payment against replacement parts. In the history from last 20 years this is first incident when some dealers asked advance payment against replacement . He totally denied any other methods to replace parts so in the last I paid Rs 200 as advance payment.
Please let me know what is SOP of replacement any parts.
I am waiting for your valuable feedback.
Date of incident 11July 2021.My vehicle no UP 25AY 3938 Mastero
Service centre-Dhansari Motors Sec 63 Noida.

Regards, Rajan Garg M-[protected]