Hero Motocorp — Regarding replacement of mono shock absorber

I would like to inform that i purchased my hero xpulse 200 in name of Mayank Beria from BHUYAN HERO, WEST JAMUNA ROAD, SIVSAGAR, ASSAM, 785640 ON 15-3-21
I did my 1st servicing on 23-4-21 and for some health regarding issue i couldnt complete my 2nd servicing and did the next servicing on 25-12-21
and the next servicing on 2-4-22 and the next servicing on 18-4-22( service centre charged me 800 bucks as they told me i couldnt avail free service anymore)
on 16th april 2022 my monoshockabsorber started malfunctioning and got bad. service centre informed me to change the monoshock absorber and told me that it would cost extra 6-7k. kindly look into this matter as it has been hardly an year since the purchase of my vehicle and i cant afford to buy this part for extra 6-7k. i would be more than happy if it got replaced under warrantee.
As the service centre told me to place a order for this part i placed that order on 18-4-22 and its been more than a month, yet the part hasnot arrived the service centre. kindly look into this matter
Was this information helpful?
No (0)
Yes (0)
Hero MotoCorp customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Sir,

We regret the trouble caused. Kindly provide your Registered Mobile Number / VIN (Vehicle identification number) to app.[protected]@heromotocorp.com to help you further.

Regards,
Team Hero MotoCorp

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Hero MotoCorp
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    4%
    Complaints
    6252
    Pending
    0
    Resolved
    257
    Hero MotoCorp Phone
    +91 11 2614 2451
    +91 11 2614 4121
    Hero MotoCorp Address
    34, Community Centre, Basant Lok, Vasant Vihar, New Delhi, Delhi, India - 110057
    View all Hero MotoCorp contact information