Hero Motocorp — Regarding service chargers for spare changing.

Dear Team,

Model: Hero Xtreme
TN23 BL 3568
Fault details: Oil leak in engine.
Service: Under AMC
Service provider detail:southern-motorcycles, Medavakkam
Service Manager: Mr.Settu
Service provided: Engine center case and Side case was changed.

Issue: For changine engine case service charge was made about RS 2800.
Due to AMC General service charge about Rs450 and around RS.500 (AMC discount on spare and service) reduced.

Total amount paid is RS.6954
In this RS.1752 for service charge (Due AMC deducted about Rs.1000)
RS 3497+1691 for spares.

About RS.2800 (to be paid if vehicle is not in AMC) for service charge is it acceptable ?
I was with Hero since 2013, i have given my bike for service many time to other service centers, they were not charged this much huge service charges for changing the spares.

AMC: what was the purpose of AMC is it only for water wash? If a vechicle is comes under AMC, there should not be any other chages apport from spares.
No other service centers/companys were charging for changing spares.

While enquring to Service Manager Mr.Settu is not providing proper explanation, he is saying that "this is the charge you have to pay" if you want to complaint note down the mail id and do it.

Why there is an additional charges was made for spare changes ?
If your policy says there is an additional is manditory, what is the use of AMC? if we need to pay seperatly for changing every spares.

Note: Eventhough my bike come under AMC i have already paid about RS.500 for correcting the oil leak in engine. changing the spare is the continuation of the same complaint, then why should i pay separatly again and again.

I need proper explanation and service chage refund.
If not please provide ur policy details, i will file case in consumer court.

Regards,
A.Panneerselvam
[protected]
Mail. [protected]@gmail.com