Hero Motocorp — Requesting for refund for the unauthorised illegal action

Address:

Maa chamunda automobile Katwa Panchghora more

Dear Sir, I am Santanu Rudra, my motorbike number is WB7504 75. On 18th April, on the way my bike suddenly started off, so I pushed my bike to Katwa Maa Chamunda Hero Showroom. Asim bro, a motor mechanic there, after checking my bike, told me that the bike had an engine problem and the crank, cylinder of the engine had to be replaced. I asked them that in just three and a half years, how could my bike have an engine problem and told them to check my bike to see if there was an under warranty period, in response, they told me that I have to fix the bike with pay the full money.i am disappointed . being a middle class family what should i do.i agreed them and give them my bike for fix .they hold my bike for 8 days. But later I came to know from Durgapur Service Center and I also got to know from one of your representatives that the service history of my bike is totally Ok. And I got totally free of cost service from Hero Company for the problem I had with the engine. But the authorities of the Katwa Hero Showroom got my bike out of a warranty period according to their own opinion, about the engine problem of my bike. Now my question is why they did not take my permission to repair my bike from another place like their own wish. And for that repair I had to pay a total of 7500 rupees which was the maximum free service I could get from the company. I received a handwritten bill on a white paper from the Katwa Hero Service provided, it was provided by an authorized hero company?? This is my question to you. Now the condition of my bike is not very good, after this servicing a lot of sound is coming from the engine when i start. I want to replace all the parts they have repaired and all the uncomposed unauthorised parts they have given to my bike and give the parts of Properly Hero Company to my bike at free of cost as my bike record is still under warranty. How can they take 7500 rupees from me illegally ?? The invoice given to me by Hero Company has 3160 rupees written in it, the account of the remaining money has been written in normal white paper. I want to get my full money refund and get my bike in totally good condition. My request to you is that you should not take this complaint lightly in any way, you have taken strong action, why is there so much harassment and deception with the common people ?? I strongly condemn to the Department of Total Hero Company the manner in which I was cheated.