Hero Motocorp — RM Motors Vijayawada- Cheaters and Slackers

Address:

RM Motors, Labbipet VJA

This is regarding a complaint that has been pending since may 2021.

Unfortunately I bought Hero Maestro Edge from RM Motors in 2017. I now realise how bad a decision that was. The scooty didnt work the very next day. I raised an issue and it took one week for them to repair it.

After that many issues have come but this one now has been troubling me for the past 6 months. The scooty has had a self-start problem since may 2021.

I called the RM motors service center in vijayawada and they said they couldn't come to take the bike because of which i had to take my bike in an auto to the service centre. They said they'll repair it but never called back.

I followed up with them and they say it's ready. Those cheaters charged me 430 for some nonsense they said and said it'll work fine. but the problem continued the very next day.

This same instance happened 4 times in the last 6 months and i had to carry my scooty in auto to this no-use service center.

Finally I raised a complaint through the hero portal on 12 OCt 2021 and the manager had the audacity to call my dad and manipulate him to get the OTP and close the ticket saying that OTP is meant to start the service.

I was furious and called him back
He apologised and confessed that Hero will cancel their dealership in case of complaints and promised to repair my bike unofficially on 18th Oct and return by 19th Oct.
People from the service center came and took my scooty on 18th oct only to never return it.
Service manager Mr. Hari stopped taking my calls either.
I don't know if Hero is engaging thieves as dealership members.

I am worried if my scooty is there or not.
And the behavior of the staff is abominable.
Hero which hails itself as desh ki dhadkan has such pathetic service to offer to its customers. very pathetic.

I don't even know how to explain this issue.
Kindly resolve it

Thanks,
Hema