Hero Motocorp — Selling defective engine

Website:m.heromotocorp.com

My hero maestro edge purchase 2017 June
When it's new it's pick up acceleration every thing is ok
Whithin 3 year after purchasing it's engine got seized and I only used it only 16000 km

It's warranty is for 5 year for engine

Hero service centre bajrang motor nainital deny to repair seize engine they told me you don't have showroom service record
We are not able to give you free service for seized engine

After this I pay 12000 rs for my seized engine

They told me now it's warranty 6000 km or 6 month which is earlier
After then I use my scooty

My scooty pick up gone totally

Meacinic told me engine never got set properly after repairing

My scooty gives lots of vibration

Within 15 days my scooty again stooped and fan belt got stuck engine oil leaks
I told this and pay rs 900 again

They also use new packing and one gear packing for oil leakage

Within 15 days my scooty again got problem for heating and oil leakage again

Then again I gone to showroom and told about leakage then they open it again
And told me this work is done by machine we are doing it from hand and I pay 1600 again on that day also oil leakesnot solved

Pickup also gone

Now in one month again it's engine oil leakes

Your hero mechanic Mr Karim open my scooty engine for engine oil leakes he use some Glu inside the engine and tamper it with cotton cloth he used a jugar he has to open full engine to solve my problem

Then after it I again pay 800 recently

Now my scooty engine remain same with no power no pick up

I am requesting hero motocorp to replace my engine in warranty I pay lots of money to hero motor corp showroom at haldwani

Every time my scooty is open by their head mechanic Karim and he is saying that now it's ok
But every time fail engine leakage continues

I
Lots of time I gone there to revive my service book to now also same problem

Please replace my engine with new one

Hero motor corp haldwani service centre is very bad they even don't put all bolt lots of time I complaint there about their staff ignorance

My registered mobile no with hero [protected]

Alternate mobile no [protected]

Solve my problem to replace my engine
Now I am also going to complaint at higher authority against hero motor corp
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Hero MotoCorp customer support has been notified about the posted complaint.
Apr 28, 2022
Updated by manoj2625
VIN NO. MBLJFW015HGE17442
Complaint comments 

Comments

Dear Sir,

We regret the trouble caused. Kindly provide your Registered Mobile Number / VIN (Vehicle identification number) on app.[protected]@heromotocorp.com to help you further.

Regards,
Team Hero MotoCorp
manoj2625's [Complaint's author] reply, Apr 28, 2022
My registered mobile no with hero moto corp is 9456713978

8218808823 alternate no to contact me

My scooty hero maestro edge
manoj2625's [Complaint's author] reply, Apr 28, 2022
Vin no. MBLJFW015HGE17442
Dear Sir,

Thanks for providing your details. We have notified your complaint[protected] to our team and they will be in touch with you.

Regards,
Team Hero MotoCorp

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