Dear sir
Please refer to above cited subject to your good self i am your loyal consumer since 2004 i am working in ambuja cement ltd one of our dealer named m/s duggal automobiles (Regd) situated at gurdaspur sent a sms to service our motorcycle through a sales girl and book my appointment tuesday 22-08-17 but i received a sms dated on 21-08-17 due to my busy schedule i could not see the sms the date was wrong.
When i reached to agency and told the manager to service my bike and also told about my appointment he said with in 1 hour they will service the bike and i went to customer lawn. I shocked to see the service level after one hour they only washed the motor bike
I requested service manager to service the bike after washing the bike he said he will service my bike when my bike turn will come i again requested to front line manager he said he will definitely and he make a call to service manager he already gave my bike without service
When i reached service manager he returned my 1 st free service coupon and said he is not able to do i feel embarrassed cause i had waste 2 hour in this matter and they said my bike guaranty will expire if i am not servicing on time
May please advise
Vikas sharma
Ambuja cement ltd
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