Hero Motocorp — Service Fraud and Rip off replacing parts before they get used to their limit

Address:

642001

I am a proud owner of Karizma ZMR. My bike is 2013 model and being a vehicle enthusiast I have always loved it and taken good care of it. I use my bike for touring mostly while I commute in my car and I have clocked 20218 kms till date today[protected] I went to do my 8th service(paid) in the local Hero showroom THE R.P.MOTORS (No. 110/36, Palakkad Road, Pollachi, Coimbatore, 642001, Tamil Nadu, India. TIN No:[protected], CST No.662616/ 15.03.2000). One of the mechanics came there and inspected the bike and there was no sign of black or even grey smoke it wasn't even visible and he said The head has to be cleaned because it has carbon deposit an it will cost around 1000 INR he kept throttling the bike to the red line past 8.2k rmp where the rev limiter is set and said the bike seems sluggish and the rev is cutting off so the timing chain(cam chain) has to replaced it will cost around 1500INR I explained to him that there is rev limiter and bike wont rev past red line and revved it till 8k rpm and showed him that the bike is revving smoothly and constantly without any kind of lag but he throttled the bike again to the fullest and said the bike is not revving properly and that the timing chain has to be replaced, General service and Oil change 800INR. I told him that there is no black smoke and the bike's throttle is fine and no need to change them, he responded by saying If you dont clean the head and change the timing chain problems in the cam will occur in the next few months

I have owned an Apach RTR FI for and I never had to replace timing chain in it or clean the head for carbon deposits at all Isn't the timing chain supposed to last longer? I took the bike out and showed it to my father's friend who has a two wheeler finance shop and his people inspected the bike and said the bike is fine and said that the local showrooms folks just replace stuff before those components actually get old or non usable and hike up the bills and labour charges. I had been leaving my bike in the showroom for the past 3 years and I was confused whether to trust the showroom service people or these people I went to my old mechanic to whom I used to leave my Apache for service I just gave the key to him and asked him to drive it and say if there is any issues he drove it for like 5 mins and returned back I asked him is there any problem he said there is little vibration you have to change your engine oil, I asked him is that all? is there any other problem? he replied no I asked him don't you feel the throttle sluggish? he replied no. I asked him whether I should clean my ride's head he laughed at me and replied no, I asked again and he throttled the bike stared at the silencer and said no sir. Then I explained the whole thing after I said what happened in the showroom he said that this showroom people just change stuff long before those parts become non usable just to sum up the labour charge and that some times they don't actually replace the parts and just say that they did and get money for that. is this how the reputation of a well established brand should be like ? Even if the timing chain is faulty or something won't my year warranty cover it? or is that just name sake? even in the user manual it says Inspect clean Adjust and lubricate for the drive chain. I have lost my trust in hero now.