Hero Motocorp — service provided after the bike purchase

Address:Rasal ganj Aligarh, Aligarh, Uttar Pradesh, 202001

I purchased a bike from aligarh hero located in aligarh district in up approximately 130 km far from national capital new delhi on nh 91 toward east on november 2018 and they provide me the registration certificate of the bike in february 2019 however registration was done in 31 december 2018 because i refuse to give the broakreage.
Now on 14/03/2020, exelater wire of my bike passion pro 110 was broke so i went for the aligarh hero for changing the broken wire and executive who fill the service form informed me that all the free service has been laps however i am not agree with this point. So i request to accept my bike in complaint and change the wire and set the mileage it is giving 30-35 km/l while other company's bike give better mileage in this segment. Manger mohd who is a leader of the available goons in the workshop instruct his staff not to accept this bike neither in service nor in complaint. I requested him please changed only the wire so that we can return the destination safely with family but they don't exchange nwd then i had to moved to local market and repair the bike. Because previously i have a bad experience with manager mohd amir and in that case i went for the insurance claim and they didn't agree to accept under claim and try to pressurised me to repair in cash so i request to accept under service and after getting the service slip i claerly refuse to accept without repair under insurancei and manager mohd amir break my bike leg guard from right side while using bike in customer absence. So i called the police for protect my bike and me because he try to attack on me at that time.
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Hero MotoCorp customer support has been notified about the posted complaint.
Mar 16, 2020
Updated by chahat ali
I am being target by the staff manager Mohd Amir, workshop incharge Sharma who blame me that your behavior not good after raising a complaint for his behavior 6 months ago from my side. On 14/03/2020 Irequested no of time and waste one hour for his mood to change the exelater wire because I had a family with me at that time but they not accept my request, humble appeal, apologies, sorry only saying because of having family and want to reach on time die to bad weather and raod safety issue.
Mar 18, 2020
Updated by chahat ali
No one is here to accept the called from the customer on Customer Complaint No of Hero Motor Corp[protected],[protected],[protected] and [protected] from my registered Mob No-[protected] and [protected]. Really disappointed to being targeted from the Hero Motor Corp since I have purchased the 2 bikes from Aligarh Auto Sales by mistake in October and November 2018. I have tried to call on the above mention several times but no one is available to pick the call from the customer even they didn't reply on email s well.
Mar 18, 2020
Updated by chahat ali
India's worst service [provided after separation from foreign company Honda by the Indian Company hero Motor to the Indian customer. being an Indian Shame on your service.
Mar 19, 2020
Updated by chahat ali
Could you please let me know, if we need to go to the Women's Commission for complaining the rude and misbehave with the family by the Aligarh Auto Center work shop manager at 15/03/2020 on Sunday during service/ repairing. Or should I take more action do file a legal complaint. How can they deny to repair the bike after the sales to the customer. Can they have a sufficient authority not to accept the Indian Government Law. Unbelievable, I think I should called the police for his misbehavior. If this will continiue the some one will start throwing shoes, Boot something like that in the mount in front of the people at chauraha.
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I buy a bike hero pleasure ibs on anamika automobile patuaha saharsa i deposit insurance amount but my insurance is cancel .my contact no is [protected] please contact me .but no any response i case the consumer forum against hero motorcop

HeroMotoCorp's reply, Apr 2, 2020
Dear Sir,

We regret the trouble caused. Kindly provide your Registered Mobile Number on [email protected] to help you further.

Regards,
Team Hero MotoCorp
Dear Sir,

Apologies for the inconvenience. Kindly share your Registered Mobile Number with us on app.[protected]@heromotocorp.com to help you further.

Regards,
Team Hero MotoCorp

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    34, Community Centre, Basant Lok, Vasant Vihar, New Delhi, Delhi, India - 110057
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