Hero Motocorp — Service Quality at Hero MOTOCORP Service center

Aaruuuuuuuuu

from New Delhi, Delhi

Dec 17, 2021

Address:

Bijwasan, New Delhi-110060

On 27th November 2021, I visited K.S Automobiles service center Rangpuri, Mahipalpur-110037 for routine service in my scooty.
They told me that there is so many issue and damage parts, so leave it for a day tomorrow we will arrange original parts from shop, and you can take it tomorrow EOD.
When i came next day evening at service center, they charged Rs.4700/ on billing receipt from me for servicing.
But the problem is after servicing there is no changes in my scooty from their side, In short, they didn't do anything/didn't change any parts and charged fake amount from me. When i visited yesterday again with my problem they denied touching my scooty and making excuses and told me that we can’t help you regarding your issues.
Now kindly resolve my issues and take strict action against K.S Automobiles, Rangpuri, Mahipalpur-110037.
Also, i need my amount which i have paid to service center as soon as possible on priority basis.

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Hero MotoCorp customer support has been notified about the posted complaint.

Dec 24, 2021

Updated by Aaruuuuuuuuu Still no any revert received from Hero

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Comments

HeroMotoCorp

from Delhi, Delhi

Dec 23, 2021

Dear Sir,

We regret the trouble caused. Kindly provide your Registered Mobile Number / VIN (Vehicle identification number) and Bike Model Name on app.[protected]@heromotocorp.com to help you further.

Regards,
Team Hero MotoCorp

Aaruuuuuuuuu's [Complaint's author] reply, Dec 30, 2021

Mobile no-7532966995
VIN-DL12SJ9340
Model name-Maestro Eage

HeroMotoCorp

from Delhi, Delhi

Dec 31, 2021

Dear Sir,

Thanks for providing your details. We have notified your complaint[protected] to our team and they will be in touch with you.

Regards,
Team Hero MotoCorp