Hero Motocorp — Service Support Issue

Sir/Madam,
on 5th Sep 2020 bought Hero Passion motorcycle having chassis no MBLJAW148LHH06065 & ENGINE NO: JA06EWLHH07041 from one of your renowned dealer Viniiline Engineering Pvt Ltd, Kolkata.

The service quality, customer interaction are very very poor and in shamble state, you have to book your service through a mobile number ([protected]) provided by your dealer after which they take product for servicing, good enough but most of the time mobile number does not works and one has to go physically to book service for your product, Secondly even after getting the time slot people are not available at the service center to cater to customers like us who has to wait for half an hour or so to handover product for service.

My second free service has been written as failed by your service provider Viniline, Topsia, Kolkata citing days failed but had to wait for more than three months due to covid situation for this motorcycle after paying a token amount.

Moreover customer interaction is very harsh it seems as if we are in any government office.

I have paid for Hero Good Life for 1 Year but don't know what facilities are being provided against the charged amount.

I am really very sad for Hero wherein I purchased supporting Make in India products but have done a very big mistake by doing so and will not refer any one to purchase your products.

Don't know whether Hero Motocorp will be taking any action to better your customer service .

Regards
Your one of the customer