Hero Motocorp — servicing and feedback

Hi Team,

After multiple bad experiences inspite of giving strong feedback, I decided to pen down my grievances hoping some strict action will be taken.

My bike number is TS07EA9716, and it was purchased in 2014. Since then I m getting my bike serviced from Phoenix located at Hitech City, Huda Techno enclave. Over the years I have seen the servicing detoriate every single time, but it went to extreme over past 6 months. Around September 2018, i encountered the most unprofessional behaviour when I was made false promise around delivery of my vehicle. For consicutive 3 days i was asked to come back again, inspite I calling multiple times to confirm if the vehicle was ready, still I was asked to come again and again. The service was done so badly that problem started happening again in a month. Since Jan end I am visiting phoenix every single month with some issue. 

Post the servicing in Jan, the bike started to stop suddenly. Initially we thought it was for weather but problem persisted, hence went back in March again. That time also lock was changed and we asked to check the bike and give us delivery only when all problems are raken care. Again we were neither called nor inforned and we kept going to showroom every day and finally after 2 days it was delivered. We saw no one had even started working on it the second day and we were not even notified. The bike was handed over to us without even being cleaned.

Again yesterday I had to go back to submit the bike as the newly replaced lock stopped working. When it was just taken care last month how come we had to revisit for the same issue again.

We were charged a bill of 380 and were asked to pay the same. Then we found the bill produced was of 270. When asked they said 110 was cable lock and they had taken out from some other bike to replace mine hence no bill. Upon insisting to give a manual bill, an new bill was produces where the charge of cable lock was mentioned as 70. Also the bike was handed over again without even cleaning.

Now I want to understand what kind of service is being given by your team specially to a regular customer? Apart from that where is the professionalism to make sure your customers are informed and aware of the situation. You charge people any amount on just assumption!! If each o[censored]s are payong 40 50 rs randomly without bills then i do understand what kind of profits are you guys making!! Every time i come there i need to pay cab bills and also spend so much of energy.. I am definitely going to escalate it to the highest I can. 

I have mailed this to phoenix india on the same day and still waiting for response.