Hero Motocorp — Servicing problem

Address:	Burdwan, West Bengal, 713305
Website:	www.heromotocorp.com/en-in/reach-us/book-bike-service-appointment.html

Respected Sir,

I have booked a free service on your web portal on dated 08/04/2017 for date 11/04/2017 at 10:00 to 11:00 AM. at Avik Hero, Asansol .
But sir i came on avik hero for servicing avik hero representative told me i has not been booking Oder received by us, so we can't allowed your vehicle for servicing on mention timing and date..

So my question what authenticity is there for online booking ?. and today i wastage my time and duty, who will responsible above fake functions.