Hero Motocorp — Spare parts availability of xtreme 160r

Address:

Plot No.26, Ramachandrapuram, Telangana 500082

My bike Xtreme 160r (TS04FB6516) had met with an accident on 20 february 2022. I have contacted the Venkanna motors, Ramachandrapuram for insurance claim.But the dealer asked for 15 days for the parts availability for body panels of the bike. The affected parts are minor parts not related to engine.But the dealer is saying it will take 15 days to deliver to service center after ordering the parts.Previously i have ordered a sensor from the same dealer and i took about 20 days for the part deliver.But after that dealer said that it is a wiring loose contact and the sensor need not to be replaced.I went to the dealer for 3 times in this month about the sensor issue.The response of the dealerships is very poor.Hero motocorp should be ashamed to say that it is no.1 two wheeler brand in india.Hero is publishing as no.1 but actually it is zero interms of customer satisfaction. I need a proper explanation and i need spare parts delivered faster from Hero motocorp.I'm very much dissapointed with Hero motocorp brand and i regret for buying their motor cycle.
Regards,
Naveen Sathya Vanamoju
[protected]
naveensathya.[protected]@gmail.com