Hero Motocorp — splendor I smart 110

Lalitbhatia91

from Noida, Uttar Pradesh

Address:	Gurgaon, Haryana, 122001
Website:	www.heromotocorp.com

Dear concerned
From bottom of my heart, i need to tell you that my faith on hero two wheelers has broken permanently when i use your one o[censored]r product splendor i smart 110.
I want my money back. I am very upset with your product and will write on twitter also.
I have splendor i smart 110 cc bike which i had purchased on 11th sep 2016 and only after riding of 6500 km the engine of the bike has concked off and your service team from gurgaon tooks 10 days to repair my bike as they have not sufficient spares to repair the same immediately.
After repair, the bike works only 2500 km and now again the engine sound is very high and worst part is, the jasodha auto service specialist are saying that this is normal sound. I am sure it is not a normal sound.. I am riding on bike since 2007 and i knw very well what is normal sound and what is not.
You are going to loose goodwill of splendor name by creating this type of poor products.
I need my money back or want permanent solution as i am not so free person who stand always your service centre.
Need immediate action on this or i will take care of hero moto corp repo.
Need permanent solution immediately.

I hope this matter you will take seriously and do the needful urgently.
Hope no other things i need to write about your product splendor i smart 110
My two wheeler registration no is hr26 cy 3318 and my contact no is [protected]

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Hero MotoCorp customer support has been notified about the posted complaint.

Sep 26, 2017

Updated by Lalitbhatia91 Dear concerned
From bottom of my heart, i need to tell you that my faith on hero two wheelers has broken permanently when i use your one o[censored]r product splendor i smart 110.
I want my money back. I am very upset with your product and will write on twitter also.
I have splendor i smart 110 cc bike which i had purchased on 11th sep 2016 and only after riding of 6500 km the engine of the bike has concked off and your service team from gurgaon tooks 10 days to repair my bike as they have not sufficient spares to repair the same immediately.
After repair, the bike works only 2500 km and now again the engine sound is very high and worst part is, the jasodha auto service specialist are saying that this is normal sound. I am sure it is not a normal sound.. i am riding on bike since 2007 and i knw very well what is normal sound and what is not.
You are going to loose goodwill of splendor name by creating this type of poor products.
I need my money back or want permanent solution as i am not so free person who stand always your service centre.
Need immediate action on this or i will take care of hero moto corp repo.
Need permanent solution immediately.

I hope this matter you will take seriously and do the needful urgently.
Hope no other things i need to write about your product splendor i smart 110
My two wheeler registration no is HR26 CY 3318 and my contact no is [protected]