Hero Motocorp — Unethical Service

Buddepu Gulab Reddy

Apr 11, 2022

Address:

Opposite to Rajugari Kota, Main Rd Ichchapuram, Andhra Pradesh, 532312

Good Evening,
I dropped my vehicle for servicing on 04 April 2022.
They failed to meet the promised delivery time twice, for the same day. When i Called them in the evening, they said the vehicle is being washed and will be ready for delivery in 30minutes.
BUT, the bike was found near local Raithu Bazaar ( Super Market) the Hero Technician was caught the vehicle, it was evident that the vehicle was being used for personal purpose. i quickly took few pictures of the bike along with the technician.

Im really disappoint with the fact that the most reputed company and a great fan base company's authorized service center is misusing the compnay's reputation.

Job Card No:[protected]RJC-0422-18.

+5 photos

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Hero MotoCorp customer support has been notified about the posted complaint.

Apr 11, 2022

Updated by Buddepu Gulab Reddy Upon Questioning about the vehicle owner details, the techinician lied and quickly escaped from the spot.

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Comments

HeroMotoCorp

from Delhi, Delhi

Apr 13, 2022

Dear Sir,

Well, that doesn't sound good but don't worry, we will look this up immediately! Please help us with the Registered Mobile Number or VIN (Vehicle identification number), Model Name and Dealer details on app.[protected]@heromotocorp.com for further assistance.

Regards,
Team Hero MotoCorp

Buddepu Gulab Reddy's [Complaint's author] reply, Jun 4, 2022

Thank You. Issue resolved in 4 days. I refused the compensation thing. Hope this won't be repeated again. Thank you

HeroMotoCorp

from Delhi, Delhi

Jun 28, 2022

Dear Sir,

We are glad to know that your problem has been resolved. Thank you.

Regards,
Team Hero MotoCorp