Hero Motocorp — unsatisfied service since past 1 year. and the service team executive is not ready to take feedback

Address:

No 37, GST road, Tambaram West, Tambaram, Chennai, 600045

I'm servicing my hero passion x pro at radha automobiles (Authorized hero moto corp dealer) at tambaram, chennai. Every time service is not good. This time i serviced my passion x pro on 7 feb 2020. And the facing the oil leakage issue from the night of service day. I took my bike back to them today (10/2/2020). They fixed the issue, main concern here is hero send us a secret code (If satisfied one code, not satisfied another code) to provide at end of service. The hero service employees are not taking the code even if we ask then to take the code and pass the feedback to system. Hero is having a good way to take the feedback from it's customers. But these employees are not taking the code from me, even after i'm asking them to enter the code in their system since 1 year (Last 4 services). So the service at this service center is getting down day by day. May be they are not entering the code in system to get incentive. But every time i give service, the next day i need to take my 2 wheeler to their service center with complaints on service. I went for hero for their reputation and service. But after 4 unsatisfied services i lost hope on hero. Thinking on selling my hero bike and to get another bike on other brand. If the service is not good at least they should enter the feedback in their system so that the quality of service will improve automatically.