Hero Motocorp — XPULSE 200 Bike performance degrading after engine heating

Address:

Hyderabad

Hello Hero service head India,

I have come here to get my bike issue resolved. which is not happening from the service center i would like to reach higher official (India Head) from hero who could take my bike issue seriously and resolve it i will be thankful to you because i am not getting pleasure to ride xpulse 200 due to this

I am Dilipkumar Nomula from Hyderabad bought my bike (Sri Lakshmi Motors somajiguda)i have bought xpulse on 02 Dec 2019 from that time i am facing issues with my bike engine performance issue now it got bigger and i am not getting interested to ride my bike at all

i have informed Sri Lakshmi hero service center somajiguda where i bought eh bike at the service time but i don't know whether they have took my bike problem seriously it was same performance issue even after the service done i used to complaint this way every time of the service time but the problem did not resolve after many time complaint to service manager they done something related to engine (may be Bore Cylinder Kit replacement) but the problem slightly looks better at the starting but going forward the problem did not resolved i have complaint again after that they did not resolve the issue and after that i have gone to other service center (Phoenix Hero Service Centre hitech city) mechanic checked and told to replace the Clutch plates but it didn't work.

I am currently in a state where the hero service center team is not at all able to find the problem and I do not understand whom to reach or should I sell my bike at a very cheap price. Which is not at all serving my purpose to ride the bike even in city which we cannot go beyond 50 KM due to traffic and other thing i am not getting confidence on the bike to go longer than 50KM i don't know where the bike will stop and get me into the trouble

Problem:
when i ride for at least 20 KM performance of the bike is getting degraded after engine gets heated (i know engine will generate the heat and gets cooled) after heating if i am near a speed breaker speed at 10 to 15 KM i cannot use the 2nd gear (at that time my bike makes different engine sound like knocking i can explain it better when i get a chance to meet someone from hero team)to cross the speed breaker i should go to 1st gear due to bike is not able to get out from there even same case when trying to get on to very slightly uphill bike makes different sound i should go to 1st gear even if we are in any gear

please reach out to me to get more information
my bike details
reg no: TS12EN5472
phone: [protected]
Name: Dilipkumar

I have good TRUST on Hero moto corp they are making good 2 Wheeler but sometimes it might happen some bike have issues but finding the problem in my bike made me irritate from hero service center

I have used passion pro before this bike that bike passion pro 97CC (ride nearly 1 Lakh KM) and Xpulse 200CC even though passion pro is performing much much better than Xpulse 200
The purpose & need of purchasing bike is not solved.I put bike for service. More time is spent putting the bike in the service center. I feel very hard. I need justice.

I am waiting for your response and i would like to have a call with higher official from hero corporate office who take the service center all over india

i will be available at anytime to get my bike issue resolved under warranty