Hero Motor — product not available

Address:

Gautam Buddh Nagar, Uttar Pradesh, 20301

I have given my bike hero (Xtreme up16aq3878) on 19th sep 2018 for servicing due to my accident and also taking the insurance claim for (Rim change) the same they told me that it will take 15-20days to get repair and will hand over you the earliest possible, he told me that bake part is not available which they are arranging for that also they told me that they will arrange it in last 2week and you can collect the vehicle on 19oct but till date no available any materials. But hero bike use it is my mistake.