Heromotocorp — Old tyres supplied with new 2 wheelers

Address:

51 shahi complex sector 11 udaipur

Passion xpro model purchased on 31.13.2019.Due to some registration issue RC issued on June, total milage covered by vehicle is 4k.

During Aug 2020 observed there are cracks developing on back tyre, when same informed to dealer where services were rendered, he suggested tyre warranty is provided by tyre manufacturer so consult TVS for same.

TVS confirm s that vehicle manufacturing is 2019, whereas tyre fixed in vehicle is of year 2016 so warranty is not covered in your case, replacement will be provided by the supplier.

When informed to Royal motors udaipur where vehicle purchase done .They said you have replaced the tyre and we don't supply so much old tyres with new 2 wheeler.Issue escalated to TM Udaipur Heromotocorp he also denied and confirms that we don't supply old tyres with new vehicle and they don't have record of tyres what has been supplied during sale.

So finally I concluded that Hero can fool consumer by not providing any confirmation on tyre details, whether it is a fault of dealer or company not understand.This a clear case fraud by Heromotocorp

Now they have suggested me to pay 1000 Rs for replacement of tyres both.

If it is not their fault why they are bargaining on the cost.

Earlier dealer said you have not used vehicle properly, you drive the vehicle under puncture condition etc etc...Where as tyre has no puncture till now.

It's a total case of fraud kindly look into the matter and such kind of illegal practices from such a brand should be closed.