Hewlett-Packard — HP Laptop problems

Address:

Mumbai City, Maharashtra

I bought my HP Laptop about a year ago ( October 2014) and I have run into various problems with it. Product: K5B45PA#ACJ Serial:CND4362CV8 Model:15-g049AURev:22CD-100 PCID:096D[protected]F[protected] From the very day I bought it, my laptop keeps shutting with the "System thread error exception" . It does not restart until I hard-boot it and even then, it takes about 10 minutes to restart. Sometimes, the trackpad stops responding for 5-10 minutes. Also, about two weeks ago, my laptop went into sleep mode and would not start. I tried hard-booting it but the display wouldn't show. I went to a registered HP service center for repair, and whatever they did, didn't work, as the very next day I faced the same problem with the display not working. I went to another registered service center and they changed the motherboard of the laptop. However, after that, I couldn't open any secure site (ie HTTPS sites like gmail, yahoo etc ). When I contacted the service center, the person there was unwilling to look at the laptop saying that that is a software issue and they work only on hardware problems. Only on telling him that the problem started after he changed the motherboard as till then I had never encountered such an issue, was he willing to look at the laptop. Even after that, he dismissed the problem saying that it was because of an antivirus which was blocking the said sites. He was unwilling to look at it when told that the antivirus was installed from the very beginning and I had never before had such an issue. I am still getting this problem. Your service center staff need to be trained as to how they speak to their customers as they seem to be very rude and do not want to work when people have a problem with their laptops. I am extremely unhappy with the service I have got from the HP service centers as I do not expect such behavior from such a reputed company. As I have been getting so many problems with my HP Laptop, I want my laptop replaced or I need my money back.