Hewlett Packard India — Regarding my Laptop

The following mail sent to HP Support on 25.10.2021

Asking for Exchange

Sandip Sikder
3:49 PM (10 minutes ago)
to hpsupport.in

Dear sir

Greetings of the day.

Please find below the case ID no. which had been issued by HP.
Now with verymuch irritating and helpless mind, I am writing this mail to you.Let me explain the total incident regarding my complaint.

After issuing the case ID you kolkata service center engineer visit my hose on 08.10.2021. He diagonised and told us that mother board had problem and he ordered the same. We were waiting for the same and till 17.10.2021 nothing happened. Then i called again that service engineer and he told me that regarding this I should contact HP. so i cantacted HP customer care on 18.10.2021, 21.10.2021. And they told me that Mother board was despatched on 11.10.2021. Then I informed thr service engineer guy and he visitrd our house on 22.10.2021. He changed the mother board but my problem not solved. above this he told that Audio card is not working and when backcover was fixed again my screen has same problem. He told us that he will vidit again on 23.10.2021. He came and open the laptop. Now he conveyed me that touchpad and webcam is not working as well as when backcover fixed my laptop agin gone to dim mode. Now they are suggesting that they want to pick up the laptop in their service center.

Now my question is
1. Why HP waited for these long day to pick up the same?
2. What will be assurance that I will get back my Laptop quickly after taking to service center?
3. How i will assured taht new Parts will be installed as we are not computer engineer and my warranty will over in nex 6 months?
4. after harrasing since last 20 days how I Trust HP for good repairing? remember after 6 months i have to pay for parts for the Laptop costing of Rs 72000 which is big amount fior me may not be for you.

So my heartiest request that as you had changed motherboard and have to change webcam, touch pad, audio card and may be other parts(as you service center does not diagonised exact problem), Please exchange my Laptop.Why i am going to live with repaired Laptop which has problem within 6 months.
It may be over 14 days but as you are going to change maximum oarts so pleas exchange my laptop and give me new laptop what other computer and mobile company do.

so again requesting to exchnge my laptop urgently.

Your servicecenter name is Kaarvy Kolkata
service engineer no. Gobinda Mandal [protected]
Subrata Mukherjee [protected]

Waiting for you quick reply .

Thanks and regards
Sandip Sikder
[protected]

[protected] Forwarded message[protected]
From: HP Case
Date: Mon, Oct 4, 2021 at 11:34 AM
Subject: HP Case Number: [protected] CRM:[protected]
To: SIKDAR.[protected]@GMAIL.COM

PLEASE DO NOT REPLY THIS MESSAGE

This email was sent from a notification-only address that cannot accept incoming email.


Case Created

Case Number: [protected]

Dear Mr/Ms SIKDER,

Thank you for contacting HP Support. This email confirms your request for service; the details of your case are below.

Case Number [protected] - Created
Case Status Active
Case Created Date 10/04/2021 18:33:56
Customer Name SANDIP SIKDER
Contact Number (Primary Phone) [protected]
Contact Number (Mobile Phone) [protected]
Primary email address SIKDAR.[protected]@GMAIL.COM
Country India
Product Name HP Pavilion x360 Convertible Laptop PC 14-dw1000 (1W802AV)
Product Line Volume Notebooks
Product Number 2R2H6PA
Serial Number 5CG1052RC9
Failure Description CWDS/IN/ONS/NBD/2R2H6PA/No Display

Sincerely,
HP Customer Support