Hi Reach Broadband Complaints & Reviews

Internet is down since last night, I have raised a complaint in the morning today (14th June 2021), but there is no response yet (4pm). We have taken the broad-brand connection for uninterrupted service as our children and me use the internet for attending online classes and office purpose. Since the HiReach is not providing proper support instantly, I'm planning to discontinue the broadband services. Team please resolve the problem asap, so that I can use your services until my subscription over atleast.

We are residents of green earth fortview apartment, Hydershahkote almost 168 flats, mostly using HiReach, but from last few months everyone talk about the slow browsing and frequent disconnection, when raise complaints, without attending the complaints are closed. Due to which children on line classes and our official meetings are effected, if not taken action quickly, we all residents find another alternative like ACT and AIRTEL, JIO

I took connection recently. From that day on wards mental harrasment has started with frequent disconnection of internet...every time i have to call customer care. Apart from this, from yesterday evening internet has not been working.. so far from the date of connection i have given 6 complaints and i got new connection on 7th june 2021.almost daily i am calling customer care... i donno whether this is my fate to get connection from hireach and suffer...

Hi Reach team, if you are unable to provide proper internet connection, refund my money and remove the connection. I am happy with that.

We r not getting broad bond from last night. We r getting the same problem frequently . It must b rectified immediately to avoid inconvenience for online classes of my children.

Hi Hireach,
I took your connection recently on 7th June 2021. I am frequently facing a problem of internet disconnection. Please find the below problem description.

Problem description:
Whenever power goes and come, Internet is not getting connected after the power comes and there is no power at all from ethernet cable when connected to computer. After 1 to 2 hours the internet is getting connected automatically. This is really interrupting my work and frustrating some times. Tried calling customer care and explaining the problem but still the issue is repeating.

Please fix this issue otherwise remove this connection and refund my money. I will go with other service provider...

Hello Goodevening its been twohours i was facing the internet issue please resolve the issue.my registered hireach broadband contact number is [protected]

For the past 10 to 15 days I have been calling and requesting for battery backup, no tech guy visited my place and they are closing my complaint without solving my problem... I paid 1year, I need my money back or I will proceed legally..

Regards
Vamshi
User name vammy
Vanasthipuram

I'm completely dispointed and services provided by your technican in my area. I've wifi issue from past 1 week, I've contacted the customer care support more than 50 times and raised isuues many times . This useless technical people didn't contact me and didn't resolve the issue but they closed my ticket in the complainant ticket directly. I didn't have wifi for past 1 week . Your people are ignorent and want to escape from the responsibility. Don't even know how to behave with customers and finally I'll suggest my family members and friends NOT TO USE THIS HI REACH.
Specially i want to comaplain on two worker
1.Srinivas executive ( [protected])
2.Prudvi technician ( [protected] )

I'm using hi reach internet from past 6 months I have never seen these many disconnections more than the previous services which I have used i would say it's the worst service yesterday I have raised complaint internet issue is fixed by technician today again it's stopped working in last month I have raised 8 complaints this month 2 so far not sure how many it will be in future when I asked for refund in customer service they denied and said won't give any refunds

User. rameshg_wgl
Warangal mgm srinivasa colony.
No service man lifting call.
This is the fate of customer.
We need urgently net

Hi
This is srikanth
HI-reach Customer Id:- [protected]@ktdm
i am facing slow net and high ping problem since one month
I raised complaints regarding the issue many times no one responds
the complaint get registered and get close in three days without solving the issue.
I am customer of HI-REACH since TWO MONTHS and hating it for my rest of life. since the day i am using the net i am having the issues
I paid the money for 100mbps but am getting 6 mbps since one month
even if its showing 80mbps its not equal to 30mbps of other networks
its been like complaint registered 5 times and got closed with out solving the problem.
I wasted my MONEY and TIME going with HI reach so i don't want anyone to do same mistake

Please take action against such services and protect the consumer rights
i wish this complaint get noticed

Worst Service and Worst Response (from local staff and Customer Care).
NO Technician available for this location. The most and worst solution they provide was please off your router and on... Even if the problem exists for every one hour... They never ever reach to us to resolve the issue raised through customer care, But they will make our complaint as resolved. No Backup's... If we ask for Backup there answer was we are shortage with SMPS... And don't know when we can provide Backup...… The person "Rajender" will close our ticket with out at least visiting to us. These people named "Chary and Shiva Krishna" will come to home yearly once when your one year plan was getting expired... and they will lot leave you until you renew again...

My Sincere suggestion was please don't go with this broadband (Named as broadband but worst than mobile data)and waste your valuable money... My mobile data was speeder than this Broadband...

I need a executive immediately to look into the issue. Look into the issue ASAP. I have my exams this is so irresponsible no one turned on since yesterday.

I'm completely dispointed and services provided by your technican in my area. I've wifi issue from paat two days, I've contacted the customer care support more than 10 times and raised a ticket in the app for 4 times. This useless technical people didn't contact me and didn't resolve the issue but they closed my ticket in the complainant ticket directly. I didn't have wifi for two days. Your people are useless and stupides. Don't even know how to behave with cx and finally I'll suggest my family members and friends NOT TO USE THIS HI REACH.

Facing problem with internet since one day .internet is not working and there is no proper response from staff after making calls . please reset the connection as soon as possible .

125mbps speed not available. But your exicutive not tell that information... Net speed no, , please refound my money

125 mbps not available in my erea... But service executive don't tell information... 125mbps conection installing my home... No speed internet... One year planning 20000 loss... Fake connection... Conection id [protected], , , , , . This conection remove and return my money... Money not return, so I tell so meny issue this service... I don't like this service.. so meny loss off my money... [protected], [protected], this excutive very cheeting me, , 125 mbps conection not available, but he is not information, , please this conection remove and return my money very seriously action and police complaint, , because oof so 20000loss off my money, , immediately action, , . Serious ly

For my 100 Mbps plan which costs Rs. 6600 for 7 months I never got that speed. Always I get around 10 - 20 Mbps. I tried contacting everyone, including nodal officer and several other guys from their side, I never got any resolution. I got adjusted with that speed after getting tired of raising complaints and callong them about it. Now from past 5 days I have internet only for 1 day. 1 hour ago the technician called me and informed that issue is resolved. When I got home and checked about it, the internet is not working. Connection status is offline in the hi reach portal. I begged for refund and informed them that any reasonable amount of refund is okay so that we can shift to another broadband service, they denied it. I never got the service I paid for and got denied for refund. I'm stuck with this now. Please help me.

We are facing with wifi.

Hello Mam/ Sir,

We are not getting internet since 2 days.
Our Userid: [protected]@gmail.com.
I have made call to Hanamkonda Internet boy Praveen about the internet Issue. He is not responding to us
We are facing a lot of difficulties in our work without any internet.