Hi Reach Broadband — Poor internet service & Customer support

Address:

Adjacent side to Vishal Mega Mart; Back to Orugallu Petrol Pump, Hunter Road,

City: Hanamkonda, Telangana 506001,
Area: Adjacent side to Vishal Mega Mart; Back to Orugallu Petrol Pump, Hunter Road,
Apartment: Pragathi Akruthi Avenue

I came from Australia and currently working from India; I have choose to accept Hi Reach Broadband assuming Good Service & Support based on your Sales team feedback. however I have been continuously facing Speeding issue & Poor Support.

I have raised many complaints and following up with Customer care executive in regards to Low speed (15 Mbps), however tickets are being closed without resolutions. When asked for next level escalation, support team says they do not have escalation metrics, or regional manager numbers.

Points to be pointed and looking your support
1. Tickets are being closed without being resolved.
2. customers do not have the escalation manager number to share feedback of field engineer.
3. Looking for Regional manager & Area manager numbers to escalate and get the issues sorted timely