| Address: | Pondicherry, Puducherry, 400101 |
| Website: | Hidesign. Com |
I am a very loyal customer of hidesign at mumbai. And i deal mainly with oberoi mall and inorbit mall stores. I am personally a platinum card holder and beside me my wife and my daughter are holding platinum and gold cards respectively.
Against this background i would like to express my anguish over a product which i bought when it was just launched. I was the first customer of your inorbit mall store who bought the product.
That product is atelier shoes. The shoes looked very upmarket and thus i bought that shoe and did not even bought 5 times then one day i saw the leather started peeling of.
Believe me that that shoe was not mishandled or bourne in a shoddy manner. There is no chance of the shoe getting damaged because o[censored]se.
I am holding three pairs of hidesign shoes along with shoes from very reputed brands.
But i regret to state that the quality of two shoes including this one is pathetic as both showed the sign of wearing out very fast. I have not complained about the other shoe because i reasonably used it.
But i complained about atelier which was your flagship product.
I gave this shoe to your inorbit store for repairing / exchanging. But till this day i did not receive any call from the store.
This one act has seriously damaged my faith in. Your company who did not take care of customer complaint of defective product, otherwise how come the leather will start peeling of so soon. By my profile you can see the level of purchasing we have done from hidesign.
Please check the purchases in the name of
Pankaj prasoon
Abha pankaj and
Saloni prasoon to ascertain our value of connection with hidesign.
I request you to either repair the shoe or give me the credit of the amount equivalent to the price of the shoe.
If the product is good i won't mind accepting the new pair of the same shoe but it's quality should be guaranteed.
I expect at least this standard of treatment given to customer like me by an international brand.
Thanking you.
Pankaj prasoon
Cell no [protected]
Email [protected]@ gmail.com
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