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Hidesign India Complaints & Reviews

hidesign.com
1.1
Updated: Feb 14, 2024
Complaints 104
Resolved
22
Unresolved
82
So far, so good. Hidesign India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Hidesign India will keep up the work and continue to help more customers with their concerns even better 🤝
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Hidesign India reviews & complaints page 2

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H
HideVishnu
from Hyderabad, Andhra Pradesh
Nov 8, 2022
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Wrong Sling Bag Delivered

Order No HD66545

Refund Issues. Wrong product delivered. Poor response....
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K
keerthichava
Oct 14, 2022
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Refund not initiated

I ordered bags worth 10500 and after a week i called customer care saying I didn't receive my order. They informed that the products are out of stock and they'll initiate refund. So far no refund and I kept following up with them

Order ID HD66425...
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S
Swapnalika Goswami
Sep 15, 2022
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Damaged product sold

Address: City Centre Mall, Guwahati, Assam

I bought a beautiful hidesign handbag from the Hidesign store in City Centre Mall, Guwahati, Assam. Once i checked the product after reaching home, I found out that the product was damaged. There was a tear in the design. When i went back to show them the defect and asked them if the product could be exchanged, they refused to acknowledge me. I would like to humbly request the company to scrutinize their products properly before they are...
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G
Girijalakshmi
Sep 6, 2022
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Account debited but order not confirmed

I placed an order on 1st august 2022 for two bags redeeming gifts cards worth Rs4000 plus points on my account. I had made the balance payment via net banking -cc avenue. I have not received a confirmation of my order. And also received a mail asking me to continue with my order for items in my cart. My points and gift cards have been redeemed successfully and I have also received transaction confirmation from cc avenue for the balance payment...
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M
Mehrz Foodie
Aug 2, 2022
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Intercato 10 RF Trifold wallet-refund still not processed

Address: Pondicherry

I had ordered the above wallet (Order no. HD 57679) on 18th June 2022 for an amount of Rs 2695/-. I had placed a return request on 23June22. The order was picked up on 5 July 2022 by Bluedart.

I have been chasing them for a refund and they keep sending mails that they are investigating the issue. Hidesign a reputed brand name is giving their online customers a harrowing time to refund the amount. This is absolutely fraudulent...
+1 photos
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P
Premaanil
Jul 25, 2022
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Refund Order No.HD53150

Address: Pondicherry

I returned the wallet on April 20th 2022 till today I didn’t get my refund amount Rs.1648/- it’s been 3 months now there’s no action from Hidesign. I am tired of follow ups.

I kindly request you to resolve this issue. Your immediate action will be highly appreciated
Thank you...
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P
Priyaskandan
from Chennai, Tamil Nadu
Jul 24, 2022
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Bag Discolouration and Threads coming out

Address: Pondichery

We have been using Hidesign hand bag for around 10years. I shopped it for my sister later I got married and bought it for my wife. I bought a Handbag for my wife (crocodile kind of leather black) in 2018. Still date the bag looks good and used by my wife. We are very impressed by the quality of the leather and the workmanship and love them.

On Feb 2022, my wife ordered a new bag from Hidesign Order ID#48241. We took the bag...
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A
AnkitaSinha_7
Jul 15, 2022
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Refund still not initiated for cancelled item

Hello, I had cancelled my order ( Hidesign Order ID HD59660) online on 12th July.. My refund is not initiated yet .. Customer care number does not respond at all . There is no help through mails either....
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V
Vishwanath Hariharan
Jul 7, 2022
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Defect product , no refund

Address: Pomdicherry
Website: Hidesign

I had bought the Hidesign bag on May 31, 2022.
The metallic part broke within 10 days and I had to return it to Hidesign for repair for which they took 15 days.

The same part has broken and since I am frustrated at this poor quality I have give the bag back for a refund.

After all this exercise which cost me a month, Customer care says no refund since 30 days have passed.

Poor customer empathy,...
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A
Amand82
from Dehradun, Uttarakhand
Jun 14, 2022
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Return handbag

I have purchased a hand bag which has a different color and size than what is seen in the website, hence I want to return the same. But there is no response from the team.. I have tried emailing them and calling them multiple times....
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A
AayushGupta
from Panipat, Haryana
Jun 14, 2022
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Refund Not Received - HD54194

Order Id: HD54194
Item delivered: 3rd May
Item Returned: 10th May
Amount: 3777 INR
11th May I got the message that refund has been initiated. However, I have not got the refund yet. I have called the customer care almost every day and have dropped number of emails, but I have not got the refund yet.

Please help me with the refund....
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S
Shirsh Priyam
Jun 7, 2022
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Gift Voucher Amount not reflecting in the account

I was trying to buy a handbag from the website. I had a gift card ([protected]) worth 5000 rupees which I tried to use for the purchase. When I gave the code and the pin, it accepted and gave a message that this amount will be automatically reduced from the billing amount at checkout but it did not. To my surprise, the amount is now showing as 0 in my gift card!! I do not find it anywhere on the portal as well which makes me wonder -...
+2 photos
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R
Resuresh
Jun 4, 2022
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Leather hand bag

I had ordered a leather hand bag through company online website. The picture what they showed and the size i got was so different. So i had requested for return and refund. All this happened in the month of May beginning. The delivery agent the company has is so lazy, that i had to call lot of times to get it picked. Neither company owned the responsibility to pick not its agent. Finally one fine day they appeared and took the product from...
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A
amthakur
Jun 1, 2022
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Not refunding amount even after one month

This is regarding Hidesign order no " HD52992" of worth 17990 for two items. I returned the one item as per Hidesign policy on 26th April. As per last communication Hidesign team will reimburse amount in Gift card.
But now neither it is done nor their customer care is replying to queries. Request you to please resolve this.

Amit Thakur...
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P
preethi mani
May 29, 2022
May 31, 2022
This thread was updated on May 31, 2022
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Refund not received

Hi,

I have been mailing and calling the customer service multiple times and never received a response on my refund. I purchased my products on 15 May. I have no update on the progress or status.

Product 1
Order id- O140313
Returns id -R1526ba
Amount - 2495

Product 2
Order id - Oa441b1
Returns id - R06a687
Amount - 2937

I need my refund asap....
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S
Sunaina124
from Gurugram, Haryana
May 28, 2022
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Quality of product sold during lock down

Address: Gurgaon, Haryana

I bought a laptop bag in September 2020 when the entire world was shut on full price from so called put leather reputed bag company Hidesign being a loyal old customer from Ambience mall in Delhi. Unfortunately, the second wave of covid 19 we did not go to office and the bag was unused for almost a year. When I opened this bag it had cracks in the leather. On going back to the shop they told me they will send it back for quality check. No...
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A
akashjain0802
May 24, 2022
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Order #HD53564 not delivered / no refund

I ordered two items with total bill amount of INR 5795. Order id - HD53564. I made a payment of INR 5000 using a gift card and the balance of INR 795 was to be paid in cash. It was dispatched on 23rd April 2022. I had the order on at my doorstep and the delivery partner asked me to make a payment of INR 5795! I immediately contacted Hidesign about this issue and they advised me to return the order and promised to send it back with the right...
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B
Bhumi Arya
May 16, 2022
May 24, 2022
This thread was updated on May 24, 2022
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I didnt get my order tracking details and my money is gone too

I ordered a bag from hidesign and I paid using Paytm secondly I didn’t even get a confirmation email. I thought it’s ok but then after 4 days I didn’t even get the tracking details and I am getting worried of if they just stole my money. I also ordered one wallet but by COD and they came to ask for money like please my paid order should come first. I want either my order of my money back....
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L
Latav
May 11, 2022
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Sling bag not upto the Quality

I had placed an online order for a sling bag in February 2022, when the product arrived, i was not at all happy with the quality. I have been a hidesign customer for the longest time and all the bags i carry are from this brand. Never faced a complaint or quality issue ever.
I was asked to initiate a refund, which i did in February itself, but till date no reply from customer service on this issue. have tried calling on the one and...
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S
Shanmuga Priya Jaikanthan
May 10, 2022
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Stain on the new bag

I bought this bag a month ago, during a recent dinner looks like i spilled water or juice, the stain has not gone for weeks now, very unhappy, it's a new bag and can't carry it off. I have 2 more bags from the same brand but never faced this issue. I need this to be resolved or replaced....
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