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Hidesign India Complaints & Reviews

hidesign.com
1.1
Updated: Feb 14, 2024
Complaints 104
Resolved
22
Unresolved
82
So far, so good. Hidesign India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Hidesign India will keep up the work and continue to help more customers with their concerns even better 🤝
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Hidesign India reviews & complaints page 5

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R
Rituankit
from Ernakulam, Kerala
Sep 28, 2017
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repair

Address: Ernakulam, Kerala, 682028

Hello
This is my second mail to you.
You people have not reply the 1 mail
I bought a new bag for lulu kochi hidesigh which god some chain issue i gave it for repair it told 2mth to get it done
Wen it came back all the side stitches we open again it took 2mth to come and wen last time it came the problem was unsolved.
I am really tried o[censored]r service
Bcoz it is under warranty i want it to be replaced...
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N
Naksh Mehta
from Lucknow, Uttar Pradesh
Jul 10, 2017
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Complaint about hidesign handbag

Address: Amritsar, Punjab, 143001

Dear sir/madam

1. I brought a high design bag from your outlet in trillium mall in amritsar in jan 2017. The vendor claimed it to be 100 percent leather product and lifetime guarantee on the same.

2. Within 3 months the strips of the bag began to crack from the joints and by apr the edges of all four joints came out.
When we went to the vendor he very conveniently said that the bidding on sides of the...
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P
pankajprasoon
from Noida, Uttar Pradesh
Jun 17, 2017
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Atelier shoes burgundy

Address: Pondicherry, Puducherry, 400101
Website: Hidesign. Com

I am a very loyal customer of hidesign at mumbai. And i deal mainly with oberoi mall and inorbit mall stores. I am personally a platinum card holder and beside me my wife and my daughter are holding platinum and gold cards respectively.
Against this background i would like to express my anguish over a product which i bought when it was just launched. I was the first customer of your inorbit mall store who bought the product.
That...
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S
Sss31
from Jammu, Jammu and Kashmir
May 10, 2017
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Hidesign bag

Address: 605502
Website: hidesign.com

This is to bring to your notice that my mother purchased a bag from the hidesign store situated in Mehrauli - Gurgaon road, Aya Nagar, New Delhi last year. The bag had an issue later on and we gave it for repair at the same store in Oct 2016. The bag was never returned to us despite our repeated follow up with the store manager (Mr. Mahender Singh - +91 -[protected]). My mother visited the store sometime in Feb this year and we got to know...
+1 photos
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C
chadhdivya
from Pune, Maharashtra
Mar 23, 2017
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Cancellation of order

Address: 110092
Website: hidesign.com/home-women-handbags

I had purchased a bag on Hidesign website with order No. [protected] on March 20, 2017 .
It was a Birthday gift for my sister.
On evening of March 22, 2017 I have been informed that the bag is not available at their outlets.

In view of the above, I request you to either provide the bag to me or compensate half the value to me as I had invested my time in looking for that bag and non delivery after receipt...
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S
Stuti Jain
from Patna, Bihar
Nov 23, 2016
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A pair of shades

Address: Pondicherry, Puducherry, 605001
Website: hidesign

I had purchased a pair of shades from one of your flagship stores in pondicherry in March this year.

The shades are flimsy and the frame is crooked and loose.
I noticed the same from the beginning but could not do anything about it as there was no hidesign store in Patna.

I am visiting pondicherry for a day next week.
I will be there on[protected] and I wish to replace the product as it is within...
+3 photos
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A
Amrita87
from Mumbai, Maharashtra
Aug 16, 2016
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Handbag zipper repair

Address: Akola, Maharashtra, 444001

Hey i have to give my bag for repair as the zipper is not working. But your customer care contact number is not correct. So where should i contact and how will i get my bag repaired. Please help me for this. I can send the bag to the repair store by post. As i don't have a store in my city. I am really satisfied with the quality of the bag but due to this zipper i m facing problem. I love my bag and want it to be in working condition as soon...
+1 photos
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J
Janet Ebenezer
from Virarajendrapet, Karnataka
Apr 27, 2016
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Handbag

Address: Bangalore, Karnataka, 560077

Purchased a hidesign handbag from bangalore international airport. I noticed that the beading was peeling off and got back to the store within a week and they refused to exchange it for a better piece saying the bag was bought on a discount offer and so the best they can do is repair it. They refused to send it for repair too and asked me to go to the hidesign stores elsewhere which i did, but the repair has not been done to my satisfaction,...
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R
Richa82
from Pune, Maharashtra
Mar 12, 2016
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Handbag not being replaced in warranty period

Address: 302018

Hi,

I had purchased this "womens textured shoulder bag" on 26-july-2015. Witin 4 months the stitches stared coming off. I purchased it from shopper stop at jaipur with an assurance that it is covered under a 1 year warranty and it i suffer anything with the leather quality or stitching they will replace it within a year. Its been 6 months and i went to the shop, now these guys are not ready to replace my bag plus they say...
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A
aman171
Jun 21, 2015
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My hidesign bag is chipping off like a rexine.

Address: Gurgaon, Haryana

My hidesign bag is chipping off like a rexine, leather bags never chip off rather they give a worn out look. I'm highly dispappointed by this chipping off. I have been using leather bags of other brands as like da milano, but i have never encountered such problem. Please look into the issue....
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N
nareshvyas
from Mumbai, Maharashtra
Oct 2, 2014
Resolved
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Repair of bag turned down by retail shop at select city mall saket

Address: New Delhi, Delhi

The bag is just purchased last year and the stitches have come off, the zip lock is defective. When we approached the retail outlet at select city mall instead of taking the bag for repairs it was turned down. The reason mentioned was that it is not under warranty. The warranty card given by them during purchase does not mention any thing. At least the design should give them assurance that it was latest model. A very poor approach...
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D
diva786
from Gurgaon, Haryana
Jun 26, 2014
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Color of bag changed from nude to pink!

Address: New Delhi, Delhi

Disgusted by hidesign. I had a bag under warranty that i gave in for minor polishing since it was starting to get damaged. I waited for four months, having given my purse in march 2014 and received communication from them only in the end of june. And when i went back to collect my purse i was shocked to see what they had done with the bag. They painted a thick layer of pink paint on it and tried to return it to me. I was absolutely surprised...
+1 photos
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M
mradul101
from Delhi, Delhi
May 1, 2014
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Please take any action against this company

Address: Gautam Buddh Nagar, Uttar Pradesh

Hello sir/mam, i just want to inform you regarding hidesign india pvt ltd at noida sec-38 gip mall, this company's showroom taking too much work against 'pvt ltd companies's employee law', please take any action against this company and check their worker licence.
Showroom's no is[protected]...
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M
mrakhi709
Mar 31, 2014
Resolved
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Resolved

Unsatisfactory customer service from your chennai phoenix mall staffs

Address: Chennai, Tamil Nadu

I visited your hidesign showroom at velacherry on 30/03/2014 to purchase a bag. When i entered inside showroom there was not proper response from your staffs. And their response i felt humiliating me and i regret the customer service of your staff and i walked out of your shop. I request you to kindly have a strict supervision on your staff regarding customer service if this condition is unchecked then your company will be losing valued customers...
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S
Shrutip14
from Moga, Punjab
Jan 16, 2014
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Loyalty card is fake

Address: New Delhi, Delhi

Being a fan of hidesign as a brand and its product over the last few years, i have always recommended them to my colleagues and friend thus far. But my recent experience with them has shattered my trust on them. Needless to say i became the member of their loyalty program on 5th november 2012 when i was told i will be entitled to get loyalty bonus and a 30% discount on their product if i buy a product on my birthday.

So of...
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A
ashima mahajan85
from Jalandhar, Punjab
Sep 24, 2013
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Bag having manufacturing defect still not exchanged.

Address: Amritsar, Punjab

I have bought an bag from your one of the store of Hidesign in amritsar. same is having manufacturing defect the leather is cracked however it was told by one of the sales staff from that store that the same will be replaced and you can get the same exchanged with another bag . now the staff is denying by saying that it will not be exchanged by the another bag.
The staff is not aware of the terms and conditions and moreover they are...
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P
pragati chugh
from Mumbai, Maharashtra
Aug 25, 2011
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Hidesign chennai

Address: Maharashtra

Hi.

bought a handbag worth 6000 rs 2-3 months back from juhu store.
today in the morning the zip/chain came out and i got the shock of my life.
after spending this kind of money do you expect such poor quality from a brand like this.
idemand no repair but a complete replacement as i cant trust the bag or else refund my money.

need an explanation and respolution ASAP
pragati chughbr...
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D
dkpurwar
from Noida, Uttar Pradesh
Aug 4, 2011
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Defect during warranty

Address: Gautam Buddha Nagar, Uttar Pradesh

A wheely bag leather was bought by me from hidesign, gip, sector-38a, noida on 8-6-10. Certain defects including zip was found not working during warranty period. The same was given to hidesign boutique, noida on 5-5-11 for repair. It was promised that same will be delivered in a month time. After lapse of 1 month, i again contacted the company showroom and after continous follow up they informed on 25-6-11 that the wheely bag is received...
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S
shah.vidz
from Pune, Maharashtra
Mar 16, 2011
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Very unpleasant service

Address: Mumbai City, Maharashtra

Dear sir/madam,

Greetings from an extremely disgruntled customer.

I love the brand hidesign... Have heard a lot about the brand & its promises...& have been a 'high spending' customer for this brand...

Now, starts the unpleasant surprise...

On the 4th feb, 2011 i had give a purse & a wallet for repairs on very miner problems of the zip & small wear &...
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A
ace.nokia
from Delhi, Delhi
Feb 11, 2011
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Handbag complaint

m not satisfy with hidesign brand.as i know that hidesign is a trusted brand bt m really 2 much disappoint with my hidesign product( handbag).as once its replaced from rajouri garden bt same issue occur again and again.the issue(colour faided/or pealing.it means the product quality is not good.as i also working in nokia care and i know how to maintain the product .bt i never xpect this bad result from hidesign bag which i purchase worth Rs-3995...
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