Himachal Road Transport Corporation [HRTC] Complaints & Reviews

My family and me booked 3 tickets via Red Bus from Amritsar to Manali for 22nd May 2022. We boarded the bus from Amritsar which departed at 6:40pm.
But suddenly at around 12:00am when we reached Dharamshala in Himachal Pradesh we were literally forced to get down from our bus No. HP 68 5948.

Our belongings were thrown out of our existing bus. The driver and conductor literally misbehaved with our families and other co-passengers.

When asked about the reason they abused us. They also threatened us that this is how their government bus of HRCTC works as they are government servants.

After sometime another bus in a very messy condition came and we were asked to board that bus and sit wherever there was empty seat. The belongings were also just thrown into the bus carriage.

We were travelling in this HRCTC bus for the first time and we also visited Manali for the first time and this is how we are being treated!!!

Bus no. Hp 37D1870

Bus route Palampur to Delhi

Bus got fired from driver side and break down
And bus condition is not well as per long route

Iam very disappointed for that thing.

Refund not credit to my account

Dear Sir,

I had travelled in HRTC Marotan to Delhi bus dated 8th May. In bilaspur work shop driver just filled the fuel no service or check up done at that time. once we left Bilaspur at every small service center they stopped the bus and asked for belt as belt was broken finally at Kiratpur they got belt and got the repair done. 2-3 hours of passengers time got wasted and life on risk.

This not the only one incident but on 17th April I travelled in the same bus, due to heavy jam in Swarghat bus diverted the route to Nalaghar. When we reached Ramshahar bus tyre bursted one passenger also got injured.

Do HRTC do not have any value for passengers life, we are travelling in bus keeping our life in danger.

I need half refund of my money for both journey below are the detail -

Ticket no - [protected]
Journey date - 8th May 2022
Service no - 680

Ticket no - [protected]
Journey date - 17th April 2022
Service no - 680

Thanks & regards
Neha Singh

I want to draw your attention. One of known relatives are suffering from cancer.He is 75 year old man. He came to chandigarh for radiotherapy with his wife. I went out to sector 43 to make pass. As documents were not there, so we could not make pass for travelling . Why there are so much formalities? It is wrong.They belong to weaker section.They spend money to travel.

Food stopage at koti of rampur- delhi himsutta at neelkanth dhaba is not appropriate for anyone. Food quality is very poor. Hygiene standards are below average. Never expected this from HRTC.

I booked the ticket from DELHI ISBT KASHMIRI GATE - BAIJNATH : 21:16 HRS with Service No : 588 in HIMGAURAV 2X2 AC with ticket no. [protected], amount Rs. 1050 at departure time 21:16 HRS. As per the schedule the bus was about to reach Palampur at 6.30 am. However, due to poor condition of the bus it got damaged mid way and it got stuck at the AMB HRTC service station. The bus was their till 6.30 am until Haryana roadways ordinary bus picked us and dropped at KANGRA. From this stop, I again changed the bus and got ordinary bus for PALAMPUR. This has been the worst experience as i got late to my office due to poor bus service of HRTC. Thus, i want complete reimbursement of my ticket due to inconvenience caused by HRTC bus service.

SHRIYA BHATT
[protected]

I have not received refund of Rs. 9120 for Booking No. [protected] and [protected] for bus booking cancellation

DELHI TO MANALI - [protected]
Amount = 4560

MANALI TO DELHI - [protected]
Amount = 4560

Please refund immidiately.

Hlo sir today I travel with my family from CHD 43 to UNA, In middle my father’s phone was left from his hand and fell into bus but when my father want to check there is a big hole in the bus and phone gets fall on the road may be, after we ask conductor to check for phone it can we stuck into the bus somewhere pls check once but he said all are same and hole is same, in all bus, and not talked in good meners. i have the pictures of the hole and video,
Please register our complaint nd take strict action
Contact at this no- [protected]

Nowdays It is becoming very harsh conditions of HRTC buses for stundents from Ghanauli to Kharar and Kharar to Ghanuli. They always refuse to stop buses at the destination as well as speak harshly to us. They even say to get out of the bus which is very bad. Even seats are empty they refuse to stop. We always want to travel in HRTC buses even we wait along for HRTC buses but they always refuse specially from kharar to ghanauli. Hope you understand my problem and solve it ASAP. Thank you

I have cancelled my ticket on 15-APR-2022, But till date amount refund, even I have mail 3-4 times.
But no response from hrtc end.
Requested to you pls do needful.

I have booked 5 tickets in hrtc AC Volvo from Delhi to manali on 18 April 2022 and bus service no is 600 which has to depart from Delhi at 7 pm on 30 April 2022 but now the time shown at hrtc website is 9.50 pm on 30 April 2022 without informing passengers and it is not suits me.This is lack of service and mental harresment to passengers those want to have some plan over there.
Please help me and solve the problem.

Ticket no-[protected]
cancelation date-26 april 2022
journey date- 30 april 2022
refund amount-Rs 891
I have cancelled the ticket for my chandigarh kullu route and still haven't recieved the said amount refunded back to my account.
Do look after my query and resolve it asap.

I am regular pessenger of Himachal Roadways bus. A bus which is coming from Solan to sultanpur is not coming regular, earlierbit was from solan to sultaanpur but since last few months this bus has stopped and now it comes from kumarhatti to Sultanpur. But this is very shameful that it comes very rarely sometimes only twice a week. Due to this irregularities passengers have to suffer as there is no other buses. If we called in the office of Solan ISBT then they said bus will come and some times they make excuses like bus has no fuel etc. Plz do some favorable step for passengers and plz start Service's again asap

Please refund my payment

Hello sir/madam,

I booked online on hrtc website two tickets (ticket no. [protected] and [protected]) journey day 14-apr 2022and 18-apr 2022.

I cancelled both tickets on 11-Apr 2022.

I have not got refund amount 3040 ₹ and 2766 ₹ yet. Today is 23-Apr 2022. No one is replying to mail that i sent for this query.

Please send back my refund or send me details of transaction as i have not received any money.

While on the way to Chandigarh, HRTC bus number HR56 B8815 overtake our car and there was almost no margin between this bus and our car. A serious accident could be happened as there was another vehicle on next side of our car. Bus driver was driving over speed limit. Kindly look into and I want copy of the punishment given or apology letter from the driver.

I cancelled my ticket on 9 th april 2022 at 12:00am . My ticket was from kullu (hp) to chandigarh.But i haven't received any refund . I got the message that money will be refunded but they haven't refunded my money .

Sir I haven't received any refund.
when I cancelled my ticket they said my amount would be refunded within 5-7 days but noting happened.
I am still waiting. I haven't received any message or email till now.
please expedite my refund

Its my details about the ticket.
MY Ticket No: [protected] has been Cancelled successfully. An amount of Rs.648 is refund initiated on: 9-4-22. Still this is my 14 day and i yet not recieved my refund

I boarded bus from Delhi today at 7.20 am for ambala for seat number 35, 36. Bus was Volvo from Delhi to palampur. Bus broke down near delhi and we boarded another bus which was not volvo.
Conductor has not given any refund as there is difference in volvo fare and ordinary fare.
Please refund the difference.