Himachal Road Transport Corporation [HRTC] Complaints & Reviews

The bus ac was not working at all. The govt. Charged nearly 1461 rupees for volvo bus. When i reached ropar the conductor didnt even tell us to board another bus that was also ac deluxe (Himgaurav). Booking was done from palampur to delhi dated 28th october in himsuta which starts 7am from palampur. I need refund for the inconbenience caused.
Puneet sandel

I have booked my bus from chandigarh to mandi with the ticket no. [protected] and ropar as an alternative boarding point. I was standing at the alternative boarding point but the bus didn't stopped their even though i waved at the bus. My suggestion to hrtc is either don't have the column of alternative boarding point in online booking or stop their as this is the second incident with me.
I want full refund from hrtc and an apology for the inconvenience caused to me.
Kindly find the attached copy of my ticket mentioning the alternative boarding point.

I Travelled From Chandigarh to Ambala Cantt in Himchal Roadways Bus on 26/11/2018.The Actual fare from Chandigarh to Ambala is 60 /- RS But Himachal Roadways Bus Given me Ticket on 67/- RS Per Head.

Kindly do needful on as Roadway collect RS 7/- more from each Passenger.
I Shall be Very Thankful to you
Regards
Rishi Sood
[protected]
sood.[protected]@gmail.com

Dear sir,
Thanks for your kind support always.

It is to inform you that i have booked online below mentioned ticket. But due to bad weather condition near kullu-manali on 24-09-18 it was cancelled by hrtc kullu. I have came to know this after enquiry to hrtc office kullu.
So plz refund my amount 638/- as soon as possible.
The detail of the ticket is below:-

Service no : 57, manali - chandigarh 43 : 09:00 hrs
Ticket number: [protected]
Date of journey 24-sep-2018
Service no 57
Service class himsuta ac volvo / scania 2x2
Source mandi
Destination chandigarh 43
Transaction ref. No. Ob[protected]
Boarding place mandi
Departure time (24hrs format) 12:55 hrs
Alternate boarding point sunder nagar bus stand
Alighting point chandigarh 43
No. Of seats 1 (Adults:1 children:0)
Total fare details
Original basic fare 586.00
Concession amount 0
Basic fare 586
Toll fee 5
Total levies (+) 37 (Insurance fee: 6; hygiene charges: 1; gst tax: 30;)
Service charges 10
Concession type
Total fare 638

Passenger information
Seat no. Passenger name age gender
13 manohar lal 36 male

Thanks & regards:-
Manohar lal
[protected]

Since last few days many hrtc bus routes are missing from the hrtc official website, so we are find finding difficulty in online booking of the bus (E. G. Recongpeo (Pangi) to dharamshala). Earlier these routes were used to display in their website for the online booking facilities, but now they have disappeared from their website.
Kindly solve this problem as the festival season is coming ahead.

Regards

The bus stopped at a hotel which was completely unhygienic. The halt was at 10 30 at a dhaba just next to a petrol pump. Basically the need of the hour was a clean washroom as we were not interested in having food. I was already feeling pukish but when i went to the washroom my uneasiness reached the next level. I request hrtc to understand such small things and rectify them so that we can trust the government services in future. Hrtc bus : ticket no.:[protected], journey date :16-oct-2018 19:50 (Hrs), service no :100, bus number :hp-66-2208, depot :chamba.

I am ravish kumar from sujanpur. Today i have to go to ambala, to take my train. Due to close of haryana transport busses there was rush in all busses from chandigarh. I mentioned above the bus no. The conductor of that driver didn't alow me to travel from chandigarh to ambala even after when i told him that i dont want any seat i can go in standing but he refuse me to travel in that bus. Bus is going from nalagud to delhi. This all thing happened on 10.50am. I dont know the name of conductor. I was in hurry that time. So i kindly request you to take some decesion on this subject. And sir why they write ambala on board if they dont want to allow the passenger of ambala. I am having a good faith in hrtc but if the behaviour of conductors remains like this then in good time no body wants to travel in hrtc...
Thanking you

Three seat was available in bus today. But bus conductor denai to provide the ticket me and misbehaviour and balandly say this is my choice "kisko ticket denai hen kisko nahi" please look into and take necessary action against him. Deatils are below.

Bus number:- hp 69 a 1518
Date:- 16 oct, 18
Bus route:- marootan to delhi
Timing:- 5:30 pm
Conductor name:- not know (He refused to share his name.

Appreciate bus driver after his involvement finally conductor ready and provide the ticket. Regard ramesh

Dear sir,

Yesterday i was at nalagarh bus stand with my mother (Patient & senior citizen) looking for bus nalagarh to chandigarh via pgi/sisma (As we regularly travel through the same bus). One blue color bus no. Hp12 g 1753 came with route plate *hamirpur-una-kalka* nd stop for few seconds 15 seconds only and start running the bus. While running slowly i ask to conductor that where they are going pgi or chandigarh?? But he replied nothing and went inside the bus. Later after talking to other bus conductors they told me that that bus was for chandigarh via sisma/pgi.
So please note my complaints as below :

1. Bad behavior of public transport servant towards public.

2. Bus staff not picking local passengers till baddi due to their mutual relations with private bus operators. (You can cross check how much tickets they issue till baddi).

3. Wrong route plate was shown in front of bus (Hamirpur-una-kalka) later on at baddi bus stand route plate was changed to (Hamirpur - chandigarh via baddi).
4. Bus drivers not arriving at bus stand on time due to that they're always in hurry and lots of passengers missed their buses. And they also not entering into bus stand only picking passengers from mail highway.

Same complaint i have telephonic ally conveyed to rm nalagarh @[protected] but till time i have received no response for the same.

I want your immediate action for the same so that no patient or passenger will suffer due to these problems by nalagarh hrtc staff.

With regards

Pradeep chandel
[protected]

I've forget my wallet in bus. And i m not able to contact to any of the customer care even not able to track the location of the bus, i only have the bus ticket but there is no information about the bus on it nor the internet is helping much and all the numbers i've dialed did not exist for e. G [protected], [protected] and more of them
If you can help then plz let me know because i've very important documents in my wallet
My no is [protected]

Hello sir /mam,

I m leaving from mclodganj to delhi.
Bus no. Is - 5745
Bus is volvo ac
15/oct/2018
And bus leaving timing is 7:00 pm from mclodganj and 8:00 pm from dharamshala

Sir/mam i m sorryy to say that the behaviour of bus driver and conductor is very bad. Firstly they don't allow us to sit inside bus on the pretext that we allow only before 10 mins inspite of knowing that it's too cool outside the real reason is that they r smoking inside ac bus which is fully packed secondly when we ultimately get into bus then it was very suffocating because they burnt the dhoop on the pretext that it is navratre but real reason is that they want to hide the smell of smoking.
Its very suffocating head is paining and allergy get started (Sneezing and all).

Sir/mam please consider my complaint and take a legal action against this misconduct and unprofessionalism.
Thank you

Dear sir,
I want to say that i booked a ticket of hrtc bus online for 13oct 2018 from isbt kashmiri gate to awah devi of
7:00pm iam charged rs. 587from my sbi account, after that on13 oct 2018 i cancelling my ticket at the time of cancelling web site shows me that they will refund me 587 rs then i canceled my ticket it show 587 rs refunded but i dont get money back. Please help me.
I booked seat no. 07
My ticket no. [protected]igaeoijk

My mother was travelling from delhi to chandigarh in your volvo bus number hp-63a-5233 last night[protected] when at around 12:30am the bus driver stopped the bus in the middle of nowhere and told the passengers that a bus has beoken down somewhere behind. They left the passengers alone and without air conditioning for 2.5 hours. More to their woes, there were mosquitoes all around the place.
It is requested for you to take strict...

Respected sir,

This is sarika i want to file a complaint regarding bus route of jyuri - palampur via chandigarh. I am travelling on this route regularly from parwanoo to chandigarh after my evening duty 2-8 pm. Today we reached chd around 9.45 to 10pm i have request to bus driver for drop me to near lightpoint of my home on main road due to night but he misbehave me, even conductor have also requested to driver but he shouted him also and given abused words, being lady i can call or complaint at police station but i was alone, you are request pl give proper instruction to bus driver please do good behave with passengers,

Hi team,

Hoping some action will be taken care over this complaint.
Bus route : berry - delhi
Date : 7th oct 2018
Bus running too late for the scheduled time and driver knowing this still spends lots of time at each stopage eg. Chandigarh, jhanjhri etc. Also, on asking him that bus is late he speaks trash.
Its 4:10am on next morning but bus is still at jhanjhri and delhi is another 150 km far. That's not acceptable at all. I had to reach to office at 6 am but got late. Please improve all this and give me the status of this complaint.

महोदय,
कल यानि 05/10/2018 को मैं शाम को शिमला-चम्यावल बस में, जो कि पुराने बस्टैण्ड से 6:15pm पर चलती है, में घर आया।
मैंने चम्यावल बस का टिकट (ग्रीन कार्ड के साथ) माँगा, मशीन में 79रु का टिकट निकला, जबकि एक्चुअल में 59रु का टिकट बनता है, जिस कारण मुझे 20रु ज्यादा देने पड़े।
सवारी से किराये से ज्यादा वसूलना कहां उचित है, क्या मुझे ये पैसे re-fund हो जाएंगे? कृपया शीघ्र अपनी प्रतिकिया भेजे।

Respected sir/madam
I am traveling in hrtc hamirpur from hamirpur to jhareri. Ticket is showing total distance 16 km, according to this total bus fair is 27.3 (Aa per new rates) and after lady's discount it becomes 20rupees only. But conductor asked me to give 23 rupees. I gave him 30 he asked me for 3 rs change. I gave him 3 rs and he returned my 10 rs. After aone time he again came to me and asking me for 3 rs again. I told i have given you but he waas blaming me that i have not given him. I said to him please count your cash i[censored] have any doubt. Sir i request you to instruct such conductors for their such nonsense behavior.
Your reply is awaited.
Regards
Kalpna thakur

I used to catch local bus from himachal pradesh gramin bank's head office at jail road mandi. There comes a bus no. Hp 654754 whose driver never stops bus in front of said bank.
It usually goes in between 6.05 to 6.15 pm daily towards talyar and rivalsar.
Is there any official order to not to pick a passenger at that point or the driver is doing this willfully.
Please resolve my complaint and take proper action against the particular.
My contact no. Is [protected] and my name is abhinandan tiwari

Hrtc should mainten there buses especially old delux buses. If you are using old buses then either provide full facility or stop running old buses. We customers do not pay such huge fares for leaking buses or malfunctioning ac or seats or windows. Please provide proper facilities to customers as we depend on you and if you are using old buses then lower their fares and keep proper maintenance.

This is to bring to your notice that i had booked an online ticket from chamba to delhi for 23rd september 2018 but due to bad weather conditions the journey was cancelled by himachal road transport corporation.
The department refunded the ticket amount to those passengers who had purchased the tickets from the counter but no refund was given to the passengers who had booked tickets online. So kindly refund the amount at the earliest.
A copy of the ticket has been attached for reference.