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Himachal Road Transport Corporation [HRTC] Complaints & Reviews

www.hrtc.gov.in

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Updated: Nov 14, 2025

Complaints 1026

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57

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969

Bad 😕 It seems that Himachal Road Transport Corporation [HRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Himachal Road Transport Corporation [HRTC]

Himachal Road Transport Corporation [HRTC] reviews & complaints page 39

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Address: New Delhi, Delhi, 110006

Website: hrtchp.com/hrtc_info

Ticket no. [protected] (Service number 13)
Booked on the name : aniket raj and amrutha j shenoy
Bus from dharamshala to new delhi
Cancelled on 18th may.
Travel date is 29th night, 8pm bus.
Haven't received any refund or notification after cancelling.
Atleast they should send some sort of notification of how the refund will be taking place. And when we book the tickets they say 100% refund....

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Address: Gurgaon, Haryana, 122003

I booked tickets in volvo bus delhi to shimla amount deducted from my account but ticket status is failure so please refund the amount details below

payment timing and date Thu, May 10, 2018 at 10:30 AM
volvo bus
time : 21:02
journey date 11-may- 2018
service no : 8
seat no : 35, 36
transaction Reference No.: OB[protected]
Total Ticket amount.: 1830

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I am the regular consumer of hrtc from last 20 years. But i am very much disappointed about the volvo timing of hrtc. The volvo bus which starts from 10:45 am from manali to chandigarh (Service no. 30) suppose to come at 3:00pm at sundernagar bus stand. But it is not coming on time. Usually it reaches from 4:00 to 6:00 pm.

Plz follow the time schedule & save the public previous time.

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Address: New Delhi, Delhi

Our hrtc ac volvo bus broke down many time before it came to halt in midway. After that 3 hrs were wasted in making unssuccessfull attempt to make the bus operational. After waiting for 1 hr, an ordinary bus came to drop us at bilaspur. Then 1 more hour wasted to wait for another ordinary bus which dropped us at manali at 5 pm. The attitude of bus driver and conductor were damm rude and arrogant. They were very lame in their approach to resolve the issue. They stopped at many points for their lunch and snacks even after knowing that we were way behind the schedule. I booked for ac volvo and got ordinary bus. Our whole plan got busted and 1 day has been completely spoiled. I need full refund of my bus ticket.

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Shivu96

from Samalkha, Haryana

May 2, 2018

I am traveling from Delhi to sujanpur and during the course of my journey, conductor was publicaly abusing with a fellow passenger. There were children and women inside the bus. It felt very awkward and shameful for me as a woman
JOURNEY DETAILS-
Date of journey- 24 April 2018
Boarding place and time- Delhi isbt 9.15pm
Bus number-HP 37 F 0127

V

Vaishali Arora01

from Delhi, Delhi

May 3, 2018

I was also one of the passenger travelling in the same bus. the driver misbehaved so much and didn't listen to any of the passengers. The bus stopped for so many times. And the point came when the bus finally broke down. All passengers were in trouble due to the foolishness of that driver. We got a delay of approx 6 hours. We had to reach manali before 11 am. And we reached there in the evening by 5 pm. whole travel mood got spoild. i paid for Ac volvo bus that costed me 1501 for one ticket. And if in return if you get ordinary bus. The passengers should be given refund. I need my full refund of the bus ticket. Otherwise i will take severe action against this. Attaching the photo of the bus with the number plate.

6 hrs delay in bus - Comment #3085679 - Image #0

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Dear sir/mam

Today i am traveling a bus no hp 37d 1196 on dated 27/04/2018.
Whose bus conductor and driver has picking passenger of local without giving any tickets. Bus was already full of passengers from delhi to palampur.

Is this allowed to filling up local passenger of punjab and haryana in buses to make life of all passengers in risk.
Kindly take suitable action those staff who can do such type of nuisance activities to fill up his own pockets

Bus timing in chandigarh 10:36pm to reach from delhi route via delhi, nadaun, jeehan, bara, sujanpur tihra, panchrukhi, jaalag, jaisinghpur

Thanks & regards
Common man

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Tanish Jaswal

from Gagret, Himachal Pradesh

May 17, 2018

I have paid to book ticket from hrtc official site transaction got failed and payment done from my paytm wallet. Neither work got done nor payment get back. I need my cash back soon. My order number is OB[protected].

long routed bus picking passenger local without ticket - Comment #3100329 - Image #0

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Address: Sirmaur, Himachal Pradesh, 173001

Sir mai college student hu or roj kale-amb se nahan govt. Bus se jata hu yhaaa govt. Bus chalti tohh h pr unme pass ni allow krte khte h ki is m ni chalega dusri m chalega jiske karn roj college late se jaate h or ghar aate hue b yhii haal h. Sir aapse request h ki please is problem ko solve kro or hr government bus m pass allowed kro sir its urgent please doing something

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Address: Solan, Himachal Pradesh, 173205

Today on dated 21/04/18 time 8:37 am i travelled in hrtc bus no. Hp12 d 8171 just 1 km from baddi toward sai road and give rs 5/- and no ticket issued to me when i asked for ticket conductor firstly refused to me when i asked again then he give me a ticket of distance 6 km which not fare and for other traveler from baddi no ticket issued by him. This is happening daily & no ticket checker on this route dear sir please do the needful.

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Sir i'm working in govt service at mandi since last 7 months there is no direct service from mator to mandi in early hours4-5 am. I usually go to mandi after vacation and found no bus stops at mator chowk because these buses came from delhi to baijnath. For this i 've to reach kangra by taxi to catch these buses. So u 're requested to solve this problem thank you.

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Dear sir/mam,
This is to inform you that, due to very poor bus service from una to nalagarg baddi, passengers are suffering on daily basis, they have to wait minimum one hour for bus service, as we all know that nalagarh baddi is a industrial area & lots of people are travelling to nalagarh baddi from una location. This is a very serious issue, kindly resolve it.

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I am a traveller and used to travel to chandigarh from kangra almost after every month or 15 days. Today i am traveling in hrtc bus route number 912. There is a stoppage at nehrian for tea break. I think it is a certified stoppage for hrtc buses. But here i purchased a soft drink bottle of mrp rs 35 but they charged me for rs 45. Why, i am asking this question to government because i am a tax payer and paying tax for my income as well as everything that i purchased from market why should i pay extra rs 10 for this bottle? Is there any different tax system for this dhaba?. Same story for all hrtc stoppage point. So please take care of it. And i hope next time i do not need to pay more than mrp. Jai hind.

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While traveling on apr 8 2018 at route bilaspur to katra. I booked seat no. 19, bus no. Hp 69a 1464 from bilaspur to jammu. During traveling in bus after (Mid midnight) near pathankot at around 1:30am while i was sleeping in bus at my seat suddenly water came inside, i was shocked all my cloths were wetted. I saw it was raining out side and rain water was flowing inside even all windows were closed. Passengers behind me were also standing due to water coming at their seats also. Since all seats were occupied we traveled our rest of journey to jammu by sitting on wetted seats and intermittently standing.

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I am a traveller of bus no. Hp 63 5854, manali - delhi, dated: 1 st april 2018 (3pm bus from manali).
The bus was stopped at plaza food corner near bilaspur by the bus driver at around 9:50 pm.
The food plaza runs monopoly and offers only buffet of 180 inr/head... No ala carte available. On being asked to the driver and the conductor to stop else, was simply refused saying it's late.
The hotel owner taunted saying "you're bengalis isliye apka zyada dimaag chal raha hai.. Baki logo ki tarah chupchap nahi kha sakte".
My point is why such monopoly? And why such mis behaviour?
Now my family will have to go empty stomach.. There are no restaurants around. Only tuck shops.
Can anyone help?

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Address: 176115

Website: Hrtconlinebus

I'm a regular volvo passenger of hrtc. I regret to inform you that the condition of volvo bus we traveled yesterday was very poor. The seats were not appropriate, they were dirty. When we asked for the same the conductor did not bear the responsibility. He said his work was not of that category. You could file the complaint online. Please improve it as soon as possible. Thanks.

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Stanzin97

from Dharmsala, Himachal Pradesh

Apr 10, 2018

Last night(31/3/2018) from Chandigarh to Shimla I forget a box in bus no. 3817, we reach here at around 2 pm, if found call me at [protected]

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I was travelling in hrtc delhi to hamirpur on 25th march by the 9.20 pm bus and my laptop was stollen. I was sleeping midway andd reached hamirpur in the morning around 6 am. The laptop was in my bag in the upper stand where people keep their bags and when i didnt realise when someone took it away. Please give me the necessary details about it as soon as possible. Or make an enquiry about that in the bus.

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Address: Kangra, Himachal Pradesh, 176061

Today (25mar 2018) myself rohit travelling in hrtc bus no hp 37e 8657 from new delhi to baijnath. So during traveling i want to go for urine and i requested bus driver to stop the bus in empty place where i can go for urine but the way driver replied was pathetic, i was shooked that how he was replied and denied me that we were not going to stop the bus inbetween then they didn’t stopped the bus.
Behaveour was very bad and i want you take a necassary action regarding this matter.

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Mar 25, 2018

Updated by Kapooralex Himachal Road Transport Corporation [HRTC] — not good behaviour of driver with passager

1 Review
Ka Kapooralex on Mar 25, 2018
Mark as Resolved

Today (25mar 2018) myself rohit travelling in hrtc bus no HP 37e 8657 from new delhi to baijnath. So during traveling i want to go for URINE and I requested bus driver to stop the bus in empty place where i can go for urine but the way driver replied was pathetic, i was shooked that how he was replied and denied me that we were not going to stop the bus inbetween then they didn’t stopped the bus.
Behaveour was very bad and i want you take a necassary action regarding this matter.

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Address: Kangra, Himachal Pradesh, 176213

Today on 21.03.2018 i needed bus (Volvo himsuta amritsar-dharamshala) from batala to dharamshala, i have called 2-3 times in the morning time in inquiry department for getting the conductor's ph number for having a seat booked for me for my journey but he doesn't gave me any no. At last moment 5 pm he gave me no and when i called the conductor the whole bus was booked and one shocking answer i got from conductor that bus will not go from batala bus stand it'll be going directly from bypass. Now it is strange that how a long root bus is not coming to the main bus stand as if in case there was a seat how could a person reach to the bus. This is a very irresponsible behaviour from these two staff members. I'm very imberrased from it. I hope a strict action against these two persons.

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Hi,
Bus from ponta sahib to dehradun (Una depot) scheduled at 8 pm in 13th march 2018, departed before scheduled time. We passengers are waiting here from 7:55 pm. We need to catch another bus at 10:00 pm.
Poanta bus depot manager is not taking the responsibility of this.
Please look into this irresponsibility. Looking forward for your kind action and support.

Thanks.

Warm regards.
Ca mohammad waseem
+91 [protected]

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Address: 176302

Hello sir or mam... My self naseeb singh pathania... Today i am travelling talwara to chandigarh in hrtc bus no hp 72 a5153 in 7:10 from talwara the conversation between me and bus conductor that u have to take ticket from talwara to una than we transferred you to chandigarh... U can take ticket from una... But at una due to some staff passengers they throw me out the bus... And treat me badly...

The staff o[censored]na bus stand is all over drinked i feel that time... And there is no conversation skill... How to deal with passengers

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nehu.sharma

from Hamirpur, Himachal Pradesh

May 27, 2022

Hello There,
I really would like to raise a complaint related the washroom availability at Una bus stand. I travelled from Hamirpur to Delhi Via govt. I used the public toilets available there. They charged me 5 rupees to use the washroom but the moment I entered the washroom, the conditions were like ### at all place. Its so embarrassing to see the condition even after paying to use a needy place. Our HP government must think about these major issue’s which can actually cause so many diseases specially to ladies.

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Address: New Delhi, Delhi

The driver refuse to give me ticket to zirakpur/ chandigarh and bus did mention chandigarh as one of the stop. I was first in que as well.
He misbehaved and then senior staff people at kashmiri gate isbt made cartel and threaten me that they will beat me if i ask for ticket. They sell tickets at chandigarh counter and don't give me ticket.
I really felt threaten and sad for such incidence

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Mar 09, 2018

Updated by Naveen Bali It was with Haryana roadway, re upload with correct company name

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Hi,
I am travelling in hrtc bus no 37e 5635 from delhi to palampur. The bus stopped at sarai for lunch. The food is overpriced and inedible. They included burger @160rs and simple thali @250rs and those are the only options available. I don't think any normal person can eat such stuff.
I hope this complaint has some effect and next time i get to eat something decent at a decent price.

Thank you,
Concerned passenger.

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