Himachal Road Transport Corporation [HRTC] Complaints & Reviews

I feel very shame to say about our transport buses and system since I belong to this state but everything should have some limit. Iam an advocate and on 21 of December, I boarded in Shimla-Manali, a semi deluxe bus at Shimla (New Tutu)). The conductor charged 140 rupees from me up to Mandi. The condition of the said bus was bad to worst. None of the window of the bus could be open and some of the windows were not having glasses but tin sheets were fixed in the place of glasses. It could be comfortable to travel on a tractor moreover the tourists who were also in the bus all seems to be foolish as me.
The bus stayed at Hara Bag for lunch. The Conductor and driver were attended with the most hospitality but there was no any heed towards passengers. I ordered two aloo paranthas and one cup tea only. After 20 minutes I got one and he also put some pieces of pickle in my plate and after repeated requests I got the other one after 15 minuts.Thereafter I denied for the tea since driver and conductor have been come out and were ready to leave, by the time the fellow said that since you have ordered for tea you have to take it. No problem I had a one sip and conductor has alert the passengers to board in the bus. I in a hurry went on the cash counter and as the bill for two aloo prantha and one cup tea. He demanded 70 rupees from me. I got surprised to hear and asked .how it is. He replied 25 each for paranthas 10 for tea and 10 for pickle.. I used to go many restaurants/hotels but it was too much as per quality/quantity and service..I asked from him for a bill..He denied and said " yahan hahi rate hein, sasta chahiye to kahin aur jaya karo..He was right because that was the only bloody dhaba there and this trade unfair trade and practice are being used in connivance with the driver/conductor, management and our respected Ministers who never care after they succeed in Elections. I hope from this forum that the said bus should not be stayed their in future in the public interest. I could not remembered the dhaba's name but the said semi deluxe (green colored) lowest class bus, route Shimla to Manali departure about 8 o' clock morning from shimla used to stay their for lunch. I hope that some honest and wise person may take action against the said dhaba owner as well as the bus staff and such type of practice should for the betterment of public and their undue harassment..I may go to the consumer forum for compensation, but I thing all are not Advocates and they are here just for enjoyment at Himachal.

Sanjay Gandhi
Advocate
Swastik advocates
16/1-16/2, Tara View Guest House, Cart Road, Shimla-1

RESPECTED SIR,
I WOULD LIKE TO BRING IN YOU KIND NOTICE THAT I AM SERVING IN POLICE DEPARTMENT AND LAW BINDING PERSON.WHEN WE HAVE TO TRAVEL IN HRTC BUS FROM ONE STATION TO ANOTHER THEN THERE IS NO PROVISION OF BOOKING IN YOUR SOFTWARE PROVIDED BY YOUR DEPARTMENT EXISTING ON YOUR HRTC BOOKING COUNTERS COMPUTERS
MAXIMUM TIME WHEN WE REQUEST TO BOOKING CLERK TO BOOK THE SEAT HE REFUSE TO BOOK THE SEAT BY SAYING THAT THERE IS NO PROVISION OF BOOKING WITHOUT PAYING FULL CHARGES.SOMETIME WE HAVE TO WAIT TILL THE DEPARTURE OF BUS AND IF SOMEONE COMES EVEN AFTER US, HE OCCUPIES THE SEAT AND WE REMAIN STANDING DUE TO NONE PROVIDING FACILITY OF ADVANCE BOOKING.
I THINK IT IS A GREAT INSULT TO THE PERSON WHO ARE LAW BINDING AND CAN NOT RAISE THEIR VOICE LOUD.I ASSURE THAT YOU WILL TAKE IT SERIOUSLY TO PROVIDE NECESSARY RESPECT TO THE PERSON WHO WANT TO LIVE WITHIN LAW.

dear sir,
i m a student and doing study in chandigarh. There is no bus service directly from paonta sahib to chandigarh at 4:00 am. Sometimes i m face several problems to reach our colleage in time,so attention my complaint & get start a bus service from paonta sahib to chd. at 4:00 am.

Respected sir,

My mother was traveling on 2nd november in your delhi to baijnath bus (Night bus). She took her ticket from chandigarh as she was not able to took from delhi because of her delay and she caught the same bus from chandigarh. On that same bus she lost her bag and when she tried to stop the bus on that moment the conductor of that bus mr subash didn't took that matter so serious and both the conductor and bus driver didn't stop the bus on that moment she asked them for the help but they didnt stopped the bus. Some valuable things were their in the bag (Money, jewellery, kisan vikas patra and cloths etc).

After that i tried to find it but it was vain. Therefore you are requested to take strict action against mischief of that conductor,
And suggest whole the conductor of hrtc to co-oprate with all the passanger in the future and suggest them not to stop the bus at midnight in case pick up or drop any passenger than your lights should be switched on so that they can look after their luggage.

Because mr subash dropped a passenger during that mid night from the last window of the bus and on that moment my mother realized that her bag was not their and she suggested the conductor to stop the bus but he didn't stop the bus and said they cant stop the bus.

The ticket numbers of that bus :-
Hh[protected] to 087199)
Bd[protected]
Fv[protected]

Journey was from chandigarh to baldwara.

Bus depot :-baijnath
Departure time from delhi: 6:55pm

Bus passanger :-pushpa gautam

Sex:- female

Waiting for your positive response

Thank you

Sumeet sharma

[protected] / [protected] / [protected]

The complaint is for dated 31/10/2009 regarding the manhandelling & misbehaviour by the conductor of HRTC-Hamirpur Ludhiana to Sujanpur via Nadaun(Night Service).
Firstly the booking conductor booked all the said bus when a bus schedule to depart for Dharmsala at counter by 9:50pm. Actual time for the same bus is 10:30pm.
The tyre of bus punctured after crossing Jalandhar byepass at Ludhiana. The tyre was again punctured after crossing Hoshiarpur. The driver drive the bus upto Nehrian stop.

Now I, Arun Dogra, resident of Kaloha distt. Kangra asked the conductor to sign the ticket so that I can tried for other buses. Meanwhile one more person named RAKESH KUMAR also asked for the same. The conductor replied "Chalo acha hua kuch to weight kam hoga bus se, acha hai ye 5:00am tak yahi fase rahe". I was very surprised with his reply & go to conductor who taked tea at that time that, why he replied this to me & Rakesh Kumar. Meanwhile the situation was going to burst & suddenly Conductor SUSHIL KUMAR slab Rakesh Kumar hardly & told him that "TUJHE TO AAG KI BHATTI ME JALLA DUNGA" He continously showed his DADAGIRI in that DHABA & his brother who was also in the bus start hitting hard to RAKESH KUMAR. The conductor hit rod on the head of Rakesh kumar which reults heavy bleeding.
Now I called Police station Amb & they told me that Rakesh Kumar has to come Amb firstly as they will give him FIRST AID as well as got Medical Certificate from Medical Officer, then they can proceed. But it was 3:00am & there was no bus & no vehicle there & Rakesh Kumar decide to continue the journey.
During this one person come to me & ask that why are you not calling any HRTC authority, but we were helpless that we have no contact No with us. The gentleman help us & provide one cell No.[protected]. I called the authority & update him about the behaviour of his staff, The authority asked us to give phone to Conductor & talk to him as well as Driver. After this conversation the conductor of bus again show us DADAGIRI & ask Rakesh Kumar that come to Sujanpur I will break your joints.

NOW I would like to ask dear AUTHORITIES as well as TRANSPORT MINISTER that such kind of services they provided to the public. As when I remember the same night I cant sleep for many hours.

I request you to take a strict action against the said conductor which perhaps may inculate a sense of responsibility to his job in him in the future.

Hope this matter will be treated urgently and suitable action will taken against the guilty bus conductor.

Arun Dogra
VPO Kaloha Distt.Kangra
[protected]

dear sir,

I want to drag your kind attention toward slow bus service provided by a HRTC bus.

Bus from Nahan to Sarahan having departure time is 5:30pm from Nahan is slow. It is the last bus for Sarahan. Its arriving time is 7pm. the distance between two station is just 38km. But now a days it takes 2 hrs. people have to go their home which is 3 to 4 km from the bus stop and there is no light, total forest area . In the winter day is off near about 5:30. It is most difficult to travel on foot in a cold and dark night.

Same case is with the morning, same bus go from Sarahan to Nahan, it reach aprox. 9:15 to Nahan. 15min. late from its defined time. Certainly people suffer because they are not able to take bus further from Nahan at time.
As I hope you will take the appropriate action regarding my complain.

Thanks and Regards

Rajesh Kumar

After kufri bus accident govt. said strict rules will be followed, but stereos are not only being used in pvt. buses but also in HRTC buses.eg. in bus no. HP-63-0132, rampur region, route kalpa-chandigarh, dt.28/01/09.