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Himachal Road Transport Corporation [HRTC] Complaints & Reviews

www.hrtc.gov.in

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Updated: May 24, 2025

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Bad 😕 It seems that Himachal Road Transport Corporation [HRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Bad condition and old hrtc bus fot route hamirpur to chandigrah via galore mehre una

Refund of amount regarding ticket cancellation

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handicap pass not valid

refund of my ticket

refund of money

expensive food served in dhaba /restaurants

Money Deducted and no confirmation email/notification

Bus not road worthy

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Bus delayed and flight missed

Himachal Road Transport Corporation [HRTC] reviews & complaints page 6

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Address: HRTC pathankot

When I went to HRTC Pathankot depot to inquire about HRTC bus timings, the man sitting at the counter behaved very badly. He is a very arrogant employee, he does not have the manners to talk at all. I don't know his name but his duty was on 4th April 23rd at 2:30PM. Quick action should be taken against that man. Thank you...

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Address: Vill. GUJJARHATTI, Teh. NALAGARH, Distt. SOLAN

I just want to complaint about abusive behaviour of conductor on HRTC bus service Nahan to Tihra Route. I board the bus from a small village Gujjarhatti and he took me the ticket of 9 rupees from Gujjarhatti to Swarghat but he charged 100 rupees from me when i argued about the balance he dropped me out the bus at Swarghat and didn't returned the money . I just want to tell you that it's not about money it's about unprofessional behaviour...

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All himdhara bus have issue regarding charging port issue .basic route from sarkgaht to delhi port jack damaged not reparied even after sevreap time....

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Dear sir,

I am customer of HRTC and daily commute my office pandoh to shamshi by HRTC buses.Today on dated 26-03-23 one incident happened while travelling with your vehicle number HP-12-9749// NALAGARH DEPOT . Bus conductor gave me ticket of rs 70/- and told me that he is not having change provide rs 70/- only and I had also not having change. He did not find solutions also doing arguments with me and after that I was tired...

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Bus boarding at 9 pm at hamirpur (hp) bus stand.after that no stoppage provided for us . Because of this I was not able to use washroom and I got periods and I'm completely blood stained and having abdominal pain.i talked about this with conductor but they misbehaved with me....

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Address: Vilkage khari post office tharola

Im for village khari post office tharola tehsil kotlhai .i want to say that today the bus conductor abused me and misbehave with me so kindely take some action....

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I have booked a ticket online from Dharamshala from Dehradun on 12.03.2023 to journey date 15.03.2023 abf amount paid via upi id[protected] but the ticket was not sent on phone or email so when I checked for ticket status it was failed but my money for the booking is paid. So I need my refund asap....

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I was traveling Manali to Mandi to trying to reach my destination at Dharamshala, upon asking the counter at around 5:30pm on March 11, 2023. I asked the counter for buses, the employee on the counter refused to guide me by saying he had no idea, at 6pm I saw a Volvo headed to Dharamshala, I went to the counter and asked to get a booking, as directed by the Volvo's conductor, the counter not only refused to give a booking, but also told me...

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I have cancelled two tickets from Delhi to Palampur on 1st February 2023 and still didn't got the refund. I have attached the cancellation acknowledgement.

** CANCELLED TICKET ACKNOWLEDGEMENT **

HIMACHAL ROAD TRANSPORT CORPORATION
HRTC Head Office, Shimla - 3, Himachal Pradesh, India.
Telephone No. :[protected], 2656326 or 2806587
HRTC HELPLINE No. : [protected]
Homepage : http://www.hrtchp.combr...

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Address: Shimla

I have been travelling to Baddi in a HRTC transportation from Chandigarh to Nalagarh via siswan. Bus no. HP 12N 6944.
On giving my bus fare, conductor gave me balance in form of split note of 100 and when I asked him to exchange the note he said I don't have other notes to exchange with despite of the fact he is having so many notes in his hands visible to me.
It's my right to have an exchanged note when available to conductor...

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I am regularly traveling in hrtc bus from new Shimla sector 2 to lift shimla as I reside in new Shimla and i work in a shop at lower bazar . I have a complaint to raise against a conductor in hrtc bus no.HP636751, he regularly refusing to give my balance and if someone try to talk he ignores and get to the other side of the bus so that someone can't talk about the balance .I am facing this issue from quite a long time so today I am raising...

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Dear Sir/Madam
I had taken ticket from baddi to una on 26/02/2023. The bus conductor gave me a ticket of ₹ 119 after deducting it, so I gave him ₹ 500.At that time the bus conductor did not refund my remaining money to me and did not write anywhere on the ticket.The conductor of the bus changed after coming to Nalagarh.But I did not have any information about this that the conductor of the bus would change after coming to Nalagarh.A...

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Dear HRTC Team

I have booked ticked from delhi to hamirpur on 23rd feb but amount debited from my account but seat status got failed i called your team they told me book again as previous amount will be refunded to your account. I again booked same seat 17 again paid the the amount and booked the seat.
Kindly refund my previous amount order id OB[protected]...

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Address: Delhi

Myself Sunil Kumar took HRCTC Volvo bus
From Delhi to Zirakpur Punjab ( Bus No. HP63C 1924) dated 24/02/2022 in morning at about 10:00 AM, I don't know the Driver's name. But his behavior was very bad. He commented bad remarks on me whole the journey. Please give training to your staff, how to deal with passengers. People's like this driver malign the image of state and country. I strongly complaining about him. Please take necessary...

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Address: Una

Dear hrtc team
As i was trevelling in bus of chamba depot. Travelling from baddi to basal, basal is 10 km far from una and conductor refused to drop me at my station at basal. Bus no. Hp 73 A 5208
Travelling from baddi on dated 21.02.2023.
Bus stopped 10 stations from nalagarah to bharatgarh.
Just write my complaint as there is no station ahead from una to pathankot.
I have filed a complaint on una bus stand.br...

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The bus(HP 68 4069) from Dharamshala to Delhi.
The bus didn't dropped the passengers on the right bus stop ie. Karnal bypass, Delhi bus told the passengers to deboard below Mukarba Chowk flyover. Even though the bus passed from Karnal bypass .They didn't go on the assigned route. The driver and conductor told the passengers that they only know the route at which they dropped the passengers. There were 6 passengers who deboarded the...

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InWe travel in 5208 hrtc volvo route is chandigarh nalagarh badii chamba today date 19/02/2023 but yours bus conductor and driver can not provide any AC service so suffocation in bus but they ignore all things and isten only songs and drive bus no care about pasangers in bus very bad experience...

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Address: Mandi busstand

Today we need a bus from mandi to drang in urgent bases because in night time only long rout buses will come .we are 46 people in mandi busstand for waiting the bus but only long route buese come and they have not space for 46 peoples so then we decide to hier a bus from mandi to drang and go to adda inchage to provide a bus we all ready to pay 2x price of ticket bus the staff of busstand do not listen us and missbhave with us and at the...

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Address: Incident happened at Kashmere Gate Date 16 Feb 2023 at approx time 08 :40 pm

Hi, My name is vishal and i book a online e ticket on date 16 Feb 2023 from Delhi ISBT to Galore. The bus route is from Gurgaon to Hamirpur and Timing from Kashmere gate of the bus is 20: 29.The driver did not stop bus at stoppage of main gate Kashmere Gate.where all the buses are stopping and get in the passengers. I gave hand to Driver. Driver seen me and make eye contact with me but he suddenly accelerate the bus and ran away without stopping...

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I have bookings in Shimla - Chamba on 16-02-23 service number 209 I booked my ticket online on 11-02-23 seats number 15.16 but on boarding day they give my seats to another person now I have pay for my seats. That's most irresponsible behaviour from himachal pradesh government...

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