Himachal Road Transport Corporation [HRTC] — refund of ticket no [protected]

This is to bring under your kind notice that there was a massive accident that took place last night between the volvo bus in which we were traveling and a truck, around 12.52 am near mandi. The accident was so huge that all the windows glasses shattered at once on everyone sitting inside the bus within seconds of impact. By god's grace, we met only with minor injuries. Our lives got saved by a narrow escape and this benefit of the doubt goes to the driver. Unfortunately, there were no alternative travel arrangements made by the bus staff despite our various request. Since we had another scheduled urgent assignment at delhi today and we were left with no other option but to reach delhi by some other transport which we had to arrange on our own amid the midnight. The police also arrived following the incident and they registered a case too.
We have gone through severe mental agony and deserve for a fair amount of compensation.

You are requested to please arrange to pay inr 20k along with total cost of the ticket against mental agony and nightmare.