Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

Dear sir/mam
My consumer no-632586 I m online gas booking[protected], Time 11:16AM order ref no-[protected] Booking no-319152.my booking cancelled without resan and my last booking date[protected]and gas booking time in 25 days but I m booking in 29 days plz check my detail and book my no.
NAME-ATTAR SINGH
CONSUMER NO-632586
BOOKING NO-319152
MOBILE NO-[protected]

Hello Sir

I am Anand Kumar Tiwari bearing consumer number 1-/603245/-6, resident of Raipur, Chhattisgarh and want to complain about the Hindustan Petroleum Gas Company and its distributor Sai Chandra Gas Service for its unprofessional and unethical approach towards its customers.

Firstly we were customer of Raipur gas agency which was a prompt dealer, but then we were compulsorily made to leave the dealer and shift to Sai Chandra Gas Service, Raipur. The specifics of the problems are as under:-

1. The dealer is so lethargic that he doesn't even pick up the phone and takes orders for home delivery.
2. He never reaches on the official phone number provided by them i.e.[protected] and has given some unofficial numbers like[protected]unknown delivery guy who always says he has just closed taking orders of that area) and [protected] (of some Mr. Praveen Mishra who keeps on transferring calls).
2. He charges around Rs. 425/- per cylinder while the cost in Raipur is around Rs. 408/-.
3. He never comes up with a prompt bill
4. The employees of the dealer are foul mouthed.
5. The dealer never installs the cylinder into house which in case of home delivery he is supposed to and the cost of cylinder includes such

With this letter of complaint in this forum I am also sending three legal notices to the dealer and distributer and regional offices in Chhattisgarh.

Kindly provide me with some remedy as me and my family are fed up of the services.

i had book refill cylinder on 13/9/2011 but till this date 2/10/2011 refill cylinder not delivery to my home.the dealer name madumitha gas agency,ashoknagar,chennai branch.i have complaint hp online consumer on 26/9/11 and they reply me the complaint closed on 29/9/11 .the ref.no.11040089.but till this date 2/10/11 refill cylinder not supply to me and my second cyliner also empty in one or two days.

R/Sir,
with due respect I state that I am the customer of your agency with consumer no. 653220 in Mungippa Gas Agency[protected] Tosham. I have booked my clynder through online booking service of the company by internet booking no. 616329 on dated 27/09/2011.Now the status shows that the booking receipt has been downloded by the concerned distributor with order no. 413602. But he is denying to supply the gas day by day. He (distributer) is saying that there is shortage of gas supply by the company.Kindly help in this matter so that i can get the clynder on proper time and without any harassment by the distributor.

With regards
Dharampal Singh
[protected]

545/1, G.T.ROAD (S), HOWRAH HOWRAH, Dist. HOWRAH, WEST BENGAL - 741101
Email : sinthi.[protected]@hpgas.hpcl.co.in
Phone :[protected] [protected]

this is our dealer

EVERY TIME Either the Vendor or Delivery Boy tries to extort money from us

and most of the case Hp cas which has online complain booking cell never bother to take any action and in case of complain against dealer said that the dealer is right in extorting money


Please tell me if the delivery boy delivers the cylinder at the 2 nd floor is it chargeable?

as in do i need to pay more than Rs405/- the current rate on what account ????

do they think we have tree where money grows??
the delivery boy threatened to throw the gas on the first floor if we do not pay him

incidentally he already delivering us rusted cylinder and in one of the fate ful night we smelt that gas is leaking when we called the so called emergency number they said the mechanic will reach us the next morning is it an accident who will pay for it HP GAS ??

if we were burnt by the night will mechanic wil come to do last religious right in the morning

they are greedy to take 405 when market price of the gas LPG gas is not that hight bu when at the service end they are giving this worst in human Taliban service???


Do we still wish to continue with this ??


Why should not I feel like kicking you people out of your business

hi,
I,am facing regular problem in getting refill cylinder from the distributor namely;prince gas service[protected] bishmcuttack dist-rayagada,state-orissa.
around 25days back I booked my gas cylinder for supply but till novv i could not get,please find the details.

booking number-9440

consumer card no-600663

an early action is requested. Thanks.

I had a gas delivery booking on 10th Sep. They said it will take 7-8 working days. Its been more than 15 days and I haven't received the booking. I tried to call but they dont pick up phone calls. People are buying Gas cylinders directly from them in Black within a single day ! I have seen this happening. My neighbor got his cylinder in one day though he does not even have a legal connection. Kiran gas agency is keeping their stock for those unethical buyers while keeping the valid ones away from good service.

Dear Sir,
Mera Customer No. 622357 hai, es No. par mene waiting No. 173485 date:- 24/08/2011, ko HP Gas Book karaya tha... lekin aj date 23/09/2011 tak deliver nahi ki gai hai. Mene apne Gas Agency Dealer se contact kiya par unka responce thik nahi tha aur mujhase mis behave kiya gaya aur kaha gaya ki jaldi hai to Black se HP Gas lelo, turant mil jayegi me khud arrange karwa dunga. last kai month se mujhe isi taraha parshan kara ja raha hai...one and one & half month ki waiting ke bawazud mujhe gas nahi mil raha hai... majbur hokar complaint kar raha hu...

Please Agency ke against action liya jaye.

Regards,
Name:- M/s Rahat
Add:- 17-Bagh munshi Husain, Behind Margatiya mandir Bhopal (M.P)
Mobile No.:- [protected]
HP Gas Customer No. 622357

I booked HP gas on 1/9/2011 and booking no, is214176 against consumer no. 618030,but when my refill not received till 20.9.2011 I visited M/S Sabarwal Gas Agency Sector 47C Chandigarh personally then the agency employee changed my consumer no, 618031 in my pass book and ask me to book gas again. Now due fault of agency I am not getting my refill since 1.9.2011.Kindly supply me refill urgently
From Jasbir Kasur HNo. 933 Aashirwad Enclave Sector 49A Chandigarh

dear sir
i am a senior citizen of muzaffarpur (bihar).i am a consumer of ajay hp gas agency muzaffarpur.my consumer number is 608352.my refill booked number is of[protected] and till today i didn't get the cylinder.there vendors comes and sell the cylinders in black rate.even they are not responding on calls.
plz help me out to sort my problem.

MD.RAFIUDDIN SIDDIQUI
CONSUMER NO.608352
NEW COLONY,MITHANPURA
MUZAFFARPUR
MOB:[protected]

I have a Gas connection with H.P.gas Agency at Mandla, Madhya Pradesh and My consumer No. 606428 & booked for a cylinder on[protected] and got the reply that it will be delivered in 10 days. Again I personally went to the office to enquire then they told it will be delivered the same day but till today I haven't get the cylinder delivered and I am trying with the phone No[protected] and never connects. This is repeated problem to everyone who have opened a connection in this agency. the owner Mr. Agrwal jee never replays politely. I feel they have excess connections and becoming difficult to deliver the cylinders to all the consumers in time. Kindly see into the matter.
Thanks

S.P.Shukla
Mandla

I just wanted to complain about HP GAS Agency Located at Sanpada,400705.I have double connection.After 21 days whenever I callup the agency for Gas delivery,first of all most of the time they dont receive the call ,even if you try for the whole day it will be worthless and by chance if anyone picsup the call,they will talk with attitude and after booking ; they will just tell you that the gas will be delivered after 10 days or more without listening to the customer.After informing this they just put the phone down.They are not at all concern about the customers problem and their emergengy,even you call after 1 month also.I am completely fedup with their services.You tell me what should I do?

Dear concern,
My name is Sushil Kumar and I am consumer of HP Paradise Gas Service in Shop no.4 Dashmesh Nagar patiala on dated 17/11/2007,DOC no. is 1002424 and consumer no. is 608762 . These agency is disturbing for delivered gas cylinder at home . Starting day I was booked on 29-30/8/2011 on mobile phone and agency employee said that our computer was not working but your booking was manually note and your cylinder was delivered on 2-4 days but not delivered . After few days I was called 13/9/2011 and agency employee said that your booking was not received and again I was new booking on16/9/2011 booking no.is 110230 when the started connection and now the service and home delivery was very poor . Please my connection changed HP Paradise gas service to wini gas agency patiala .
SUSHIL KUMAR
[protected]

This consumer no. data is not on line available to the distributor.
My Consumer Number is 621064 of Dewas Gas Agency(Distributor).
When this distributor is closed by your agency , our problem is started.
Because our consumer number is not on line available to remaining both of distributor.
Mr. Kale of HP GAS Marketing Indore, solve this problem.
Our Current Distributor is Ratan Shree Gas Agency.
It Give cylinder but not have record because our consumer number
is not online to the distributor.
We have to go to the agency for cylinder, And after we have to go 3 or 4 times reminder because it not have our database, it is very hectic process.
Please solve this problem as early as possible.

A HP gas agency named jayashree gas agency, 3, new saphalya CHS, Sheetal near snehanjali shoping center of mira road east do not deliver requested gas cylinders in time. I have applied for gas cylider about 2 months earlier but still not received till now. On contacting every time it is told that, it will take atleast 10 days. Most of time even they didnot receive phone calls and i have also visited the office five times.
You can confirm it from every consumer who receive gas from this agency. This is a serious problem as cooking gas is very essential and now i have to use electric appliances for cooking food. But this is not possible daily for a middle class family as it becomes very costly. This might be a reason due to blackmarketing of gas cylinders which is a very very serious issue and its own employees are involved in it.
Please look into matter as early as possible for covenience of consumers of this HP gas agency and special action against corrupted employee so that this cant be repeated.

Dear Sir,

I have booked a refill on 9th Sept and I was told that refill will be delivered in 2-3 days due to delay in receiving refills from HP filling station.

After 3-4 days I called them to ask status but distributor told me it will delivered in another 1-2 days. whenever I call them, they say next day they will deliver the refill. It is now more than a week. But I have not received my refill.

Kindly register my complain against HP distributor "Raje BhavaniShankar Enterprise" located at Plot 6, Sector 6, CBD Belapur Navi Mumbai.

My Consumer No. is 637417 (Given by Raje BhavainShankar Enterprise after shifting to Seawoods)

Earlier my Consumer No (originally allotted) was : 638552 (Given by Shree Lal Gas Agency)
Regards,
Ashish Gupta
[protected]

Dear concern ,
We have booked HP Cylinder online on dt 24/08/2011 on toll free no.The Booking no is226509.but after 15 days we have not received HP Cylinder.We have called [censored]IJ GAS AGENCY PH NO.[protected]/26860399/26859458 WEcalled more than 5 to 6 times but all the times they told us that they will deliver the cylinder by today evening but till date we havent received the HP cylinder.
Please take the necessary action against [censored]ij Gas Agency.

Thanks and Regards
Hemendra Ninawe
[protected]

Dear Sir,
I am Jagan Nath s/o Shri Ram consumer no. 601296 chungra road Patran, distt. patiala,(Pb),PIN 147105. I am a consumer of Shiv Shiva gas agency, Patarn. My last date of gas booking through internet with booking no. 452798 on 21.03.2011, till now they have not given me gas cylinder after visiting many times at there office. They irritate from online gas booking even when i visit at there office with internet booking no. they start shouting. They insult me many time. after a long time when there is no way to get gas to live a human life. finally i register my complaint here. i don't know what to do?i wants to know what's the reason behind not to provide me gas cylinder? I hope u 'll get solution as soon as possible. and punish them as they are able to punish for this playing with a game with a common man.i'll be very thanks full to you for this kindness.


Jagan nath s/o Shri Ram
consumer no. 601296
partan,distt patiala
punjab

mob:-[protected]

Respected Sir,

Here in Jamshedpur we are facing problem in HP gas.I hv taken gas from ADITYA HP GAS AGENCY,UNCO-HOUSE,MAINROAD,ADITYAPUR,JAMSHEDPUR-13.PH NO[protected]/75.If I book gas there is no guaranty to deliver gas in home.After that if I said about gas agency, person misbehave to me & other customer also.They said it will take 1&1/2 months or 2 months like this.Also no body receive phone call also in Gas Agency ph no also.We all face problem in Jamshedpur anly.It is not happen any other city also what I feel before.So why its happen here?plz take action against this agency.

Regards,
xxxxxxxxxx

I booked for the refill cylinder a month back with the HPCL automatic booking system, No.244989. My consumer no. is 609149 with M/s Sai Gas Agency , Chandranagar, Koottupatha, Palakkad. When contacted the Agency, I was told that the cylinder will be delivered in the second week of Sept. 2011. When I did not the cylinder, I personally contacted them again on 11th Spt.2011 and I ws told that they are sending the cylider on the same day.Even today ( Wednesday) they have not supplied the cylinder.
I have experienced such delays earlier also.I am forced to believe that some malpractice is being done by the employees of Sai Gas Agency. They will not attend the telephone calls even. The Agency may be cautioned to be prompt and systematic in supply of refills.
R. B. Nayar
Palakkad
Consumer no. 609149