Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

Sir,
I have an gas connection with one cylender. Around one and half month back I went to our HP Gas AGency for booking of additional cylender. But he informed that since the Subscription Voucher Stationery has been exausted they can not book either new connection or additional connection till the stationery is received from HP Co. Even till yeaster day the stationery is not being supplied to the Agency by the Complany.
Kindly supply the SV Sattaionery to the Agency immediately or make some alternative arrangement so that the consumers are not suffered.

SIR
I HAVE TRANFERRED THE GAS CONNECTION FROM KORBA TO JAGDALPUR.INITIALLY IN KORBA I HAVE SINGLE GAS CONNECTION AND NOW IN PRESENT WHEN TRANSFERRED TO JAGDALPUR I HAVE TAKEN DOUBLE CONNECTION. IN JAGDALPUR I HAVE PAID AN AMOUNT OF RS. 4050 BUT IN RECEIVING CASHMEMO I FOUND ONLY DETAIL OF RS. 2750 ONLY.AND ANOTHER COMPLAIN IS I HAVE NOT RECEIVED THE REGULATOR FROM 1 WEEK.THE AGENCY NAME IS "SAI GAS AGENCY,JAGDALPUR".

NAME-AMIT KUMAR SINHA
DEPUTY MANAGER ,SBI
JAGDALPUR
EMAIL-amit.sinhasbi.co.in

VERY VERY POOR CUSTOMER CARE SERVICES

I am a customer of H.P.Domestic Gas Agency M/s.Jai Ambe Gas Agency, H.P.Gas -Palghar W.R., Dist.Thane, Pin code no.401 404., Telephone No.[protected].

The distributor is not supplying the cylinder in time . I have booked for Refill on Dt.23.10.2010 till dt.14.10.2010 I have not received the cylinder . The distributor is harassing & eery time lying customer the same reason your house is closed canclled the booking .This delear not Good for H.P.Gas.

Customer Name :
Mrs. Sonali Vaman Naik
Consumer No. 614329
Mobile No .[protected]

Delay in home delivery of HP Gas (Refill Cylinder) M/s Noble Traders gas agency, Rajouri Garden , Delhi (India), Tel no.[protected]. I have booked through telephone (HP any time System) on dated 24/10/2010 (boking id 306024) for refill gas cylinder. I confirm with agency and they ensure for delivery wihin a week.
Now they are not picking their land line phone then i personaly visit to their office but still they are asking for 1...

My self Vikash Kumar Sinha, Consumer no. 621629. M/s Dewas gas agency, Ram Nager, AB Road, Dewas, MP (India) 450001, Tel no. [protected]. I have booked through telephone dated 19/10/2010 for refill gas cylinder. They ensure for delivery wihin a week. After many follow-ups through phone and personal visit to their office the are asking for 1 or 2 more days for supply to me.
However, i came to know through newspaper gas cylinders are available in GREY MARKET. Still i am waiting for their response.

I like to lodge a complaint against the agency for lack in service and inconvenience caused to the customer.

Thanks & Regards
Vikash Kumar Sinha
# 78, Badridham Nager, Dewas, MP (India) 455001
Mob [protected]

I am an cutomer of HP GAS vide connection number 605810.
Respected Sir, It is very painful to contact you. I had a connection of HP Gas since 1996. My cylinder usage is very less as we are only two persons and we use other non-conventional methods for reheating or use Microwave for reheating so our cylinder usage is appx 7 to 8 months. We use to book it once one of the cylinder is finishes. This practice is going on till the month of May 2010. when the supplier M/s Amarson has told that your consumer number is blocked as four more customers are using the same number, so kindly provide me the original booking bouchoure/ booking card along with the form which he given me to fill which should be duly signed by the MC of the area along with the attested photocopy of Ration Card. Which was submitted to him on 24/07/2010. The agency person had mailed the same to Mr. prince singla at his mail address [protected]@hpcl.co.in on the very same day after attaching all the requirements.
He has also given me his phone number ie [protected] to contact hime after a weeks time. I tried the same number many a times which is either switched off or not attended. It is very surprising that how an officer can not attend a phone mentioned in customer support by the company ( that shows that the phone was given and paid by the company for the benifits of the cutomers) goes unattended.
I contacted the agency many times but they told that Mr Singla had not sent any recommendations. Afetr 4 months I am forced to write this email to your goodself. kindly look into the matter personaly else3 I will be forced to obtain the gas cylinder oin black from the same vendor ( which leads that you encourage black marketing) as the persons using ghas as the fuel are getting the cylinders from the same evndor while the legitimate customers like us are deprived of the same.
It shows that you encourage black marketing. As I will hence forth will be forced to book the cylinder before 6 months and the same will be used by the agency for black.
If I am not able to consume the cylinder with in six months than how can i book the same. Also when I had already provided the Attested photocopy of Ration Card and the residence proof duly signed by MC of the area then WHY THE HELL THE SERVICES ARE NOT STARTED EVEN AFTER 4 MONTHS. IT is also wroth mention here that My husband is an govt employee and residing in the govt accommodation provided by the govt. that means i can not sublet my residence or if i shift outside this I will earn more in terms of HOUSE RENT
KINDLY LOOK INTO THE MATTER PERSONALLY

MANISHA BHATNAGAR
AP - 9 GZS CET Bathinda

Hi,
I have already got a LPG Domestic gas connection with a single cylinder. This was transfered from Mumbai to Udaipur, At the time of transfer connection at Udaipur, Hathipol I requested for DBC but dealer rfused me & said that it can only be availed after a month only. For a single cylinder only I was charged Rs. 2200 with unwanted accessaries. Now When I asked for the second cylinder he is still saying that it will be charged same Rs. 2200. I want to get confirm the charges of second cylinder? Please reply.

Sir,

As per your rule, for issue of DBC charges is Rs 1250/-. Instead of taking this amount the local dealer (Pradhan Gas Service, Dealer Code- 302860, Talcher) is charging Rs 3200/- . Is this amount genuine? Kindly clarify.

I am not disclosing my details as the gas dealer may harass me in future.

Dear sir,
yesterday one of hp gas delivery man, delivered a faulty cylinder to me, today when i check it then find the gas has leaked...a foul smell are all around in the home...without spendind a moment i rushed to the agency in alipur(ITS DELHI GAS AGENCY). i reached their exact at 9:15, on the spot the lady there call their contact person 'surender [protected]' & tell him to reach my address...after half n hour when anybody not come i caled surender, surender told its not my job...'lal singh [protected]' taking care of this area..you contact to him only...& cut the line rudely, when i called lal singh, he rudely said i am not working 24 hours, whenever got time i will come....you told me what the hell is this???????
its really disgusting...its the matter of life...or when hp people wake up when any wrong take place....???? a lot of fear & pain handled by me jst bcoz their rude behaviour & irresponsibilities....
now its 11:10...lal singh reached my home & replace the faulty gas cylinder....obviously its all happen after 2 hurs........you tell me in b/w there 2 hours if anything wrong happened then who will be responsible..??? n who will take the that guilt..
need justification & answer for the same...take the required action against the culpicts ....or i will take legal action against delhi gas agency & these two guys...

MY COMPLAINT NO. IS 10025970 AND STILL THE COMPLAINT STATUS IS PENDING.....

atul verma
ATUL.[protected]@GMAIL.COM

Iam applying new gas connection from April 2010 but not response .Again Iam visit our nearest Same dealer (NABABASANTA GAS DISTRIBUTOR) , Sapanpur , sisua, Salepur , Cuttack .Dealer code[protected] .for apply again same problem , Only i need receiving copy of application form or acknowledgement letter form of the same but hp gas distributor not agree , i want to know why . This is not a good sine of our local distributor .

dear friend

i am customer of hp gas since long time,when i was staying at hyderabad i getting cylinders within a stipulated period.recently i was shifted to nellore and i transfered the connection.in nellore m/s.subha agenceis is the dealer for hp gas.in last month i was received a cylinder on 12.10.10 with a delay of 15 days
again today i booked a cylinder after period of 25 days ,local agency people telling to wait another 20 days ,that means in a year i will get max 6 times.

And moreover they are not responding properly and always they will say manager is out of office and there is no email id for them. How we will survive without gas for 15 to days.

I requesting you kindly take this matter to concerned people and cooperate with us
tks

Our HP gas distributor is Doshi Brothers situated at 249, Fatima Mansion, Station Road, Wadala, Mumbai 400 031. Without any intimation to us the distributorship has downed shutter. I am a senior citizen and unable to find out where its new location is. Can you please help.

Thank you. Wish you a very Happy Diwali.

F. K. Pastakia
Consumer No. 26324.

My consumer no. is 607424 CTA no. 400036.I had ordered 2 cylinders on 3/10/10 under 94 . I received one cylinder on 18/10/10. I promptly ordered another on 19/10/10 under order no. 704. Till date the delivery is not effected.

The dealer is Talkar Gas Service.Their phones are forever engaged or ringing without answer.

Deepak Prabhudesai

No delivery of gas Cylinder after 25 days of Booking oder
Subject : No delivery of gas Cylinder after 25 days of Booking oder

Hello,

My name is Ramesh Kumar Hebbar and I stay at Talegaon Dabhale City which come under Pune Dist.
My HP gas consumer no. is 639019 and I have given call for booking for cylinder refill. However the person attending the call says that They will not book since they have delivered the cylinder 15 days back.However my earlier delivery of gas happened after 25 days.I have again given call( the call is attended after 10 call)and they booked mentioning that it will take 5-10 days afer booking. I have again followed up with them after 5 days, But the person says it will take again 5-10 days.

I have seen the service provided by the agent is very very poor and many a times the call is not attended

Can some one please help and acknowledge my Complaint as this has become a regular pratice for
Talegaon based gas distributor ,

Thank you,
Ramesh Hebbar
mobile - [protected]

Dear Sir/Madam,

I'm having 2 wheeler. I've filled petrol in so many stations. But I never faced issue this this.

It is not happening in the actual machine. In that bunk we can see one more fuel gun which is lying in the middle from the sealing. Usually we can't see the meter reading properly. Because it is small. Also We can't make out whether the reading is showing amount or liters(Quantity).

1 Week back, I had been to HP petrol pump(HP Petrol pump, Chowdaiah Road, Bangalore. Landmark: Next to Caveri theater) to fill the petrol for Rs:200. But they had filled only 2 liters. I got to know this after I moved away from the pump because my vehicle battery is down so I should run a vehicle for few meters to get correct reading(Battery charge). I found that It was very less than the usual. So I went and asked the people who are all working there. They apologized and filled the remaining again.
Yesterday I had been to the same place I had asked to fill the petrol for Rs: 200 from the same machine. Also I've mentioned the issue happened previously and asked him to fill the petrol properly. But even I found, They have filled 2 liters and the guy showed me the reading 200 But It is representing 2 liters. The small dot between 2 and zero's, no body could recognize and I felt its 200 only. Later I moved few meters away from the pump. I found they have filled very less like early. I came and asked about this. But they try to send me out of that place. But they are not ready to give proper reason why it happened. I'm from different state So I couldn't speak in their local language. Also I couldn't find any responsible person in that place. Finally they filled the remaining petrol and send me because so many people are in queue to fill the fuel.

I agree that I should have noticed the reading properly But when other customers are on queue we can't force them to show for long time. Even bunk people are showing something and trying to divert our mind that time. Also I shouldn't have filled the petrol again in the same place

This is not the first time this issue is happening. I hope no one couldn't identified this. Also In the same place My uncle who filled the petrol couldn't get the millage properly He felt it is vehicle problem. But in actual he doesn't know this was the issue. So People are loosing their money without their knowledge like this. They are showing quantity instead of amount. So every one will think that They are filling petrol properly. Also We can't find this easily.

This kind of fraud works are going on. I tried to call help line of HP. But I found this site to give consumer complaint.

Please go directly and check this issue. Please fill petrol for 200. So that you can see this issue(How they are cheating people). So many people are loosing their money very badly everyday.

I'm raising this issue on behalf of others. Surely I will not go to that bunk again.

So Kindly do some necessary action on this.

Thanks,
Prem

I malti mishra have the domestic gas connection (Consumer No.-602034) from M/s Kanti Gas Service (Authorised Distributor Of Hindustan Petroleum Corporation Ltd.), Sapaha Road, Kasia,Kushinagar,U.P.
Now I'm suffering from the services of the distributor, i've booked my Gas on Date 18th of August 2010 but till date i've not get the gas at my point and whenever i visit to the Agency the concern people are misbehaving...

Subject : No delivery of gas Cylinder after 25 days of Booking oder

Hello,

My name is krishna rai and I stay at Talegaon Dabhale City which come under Pune Dist.
My Hp gas consumer no. is 637787 and I have booked for cylinder refill 25 days ago(order numb - 898462).
I am still waiting and have not received the delivery for Gas cylinder till date.
I am repeatedly calling up distributor every morning for last One week and reply from phone attendant I get is they will surely send the refill.

Its 28th Oct today and I am still waiting for my cylinder delivery..

Can some one please help and acknowledge my Complaint as this has become a regular pratice for
Talegaon based gas distributor , I also heard from other members saying he supplies cylinder to Hotel's and avoids giving them to families.


Thank you
krishna Rai
mobile - [protected]

My family is using HP Gas since 1993 and I started using it since past 1 Year. Details of my Service Provider are as follows.

LIBERTY GAS AGENCY (V) (Code:[protected]
Address: STATION ROAD, VIKHROLI , Dist. MUMBAI
Email: liberty.[protected]@hpgas.hpcl.co.in
Phone:[protected]

Off-late, there are repeated instances of Delay in delivery of refill / cylinder.

I had requested for a refill on 25774850 on 31st August 2010 around 3.15 PM, and upon confirmation of Name and Consumer number, I was told that the Cylinder will be delivered by Tomorrow. (i.e. 1st Sep. 2010). I had a doctor's appointment and had to cancel the same to receive the cylinder at home, but the Cylinder was not delivered. I called on the same number mentioned above twice, one around 3 PM, I was informed that the cylinder will be delivered Today itself and she (the operator who did not mention her name) asked me to wait. It was 5.50 PM and still the cylinder was not delivered, I made a second call and the operator said that it will be done by 6 PM Today (1st Sep. 2010). I lost hope by 8 PM and understood that it would not be delivered.

The very next day I logged a compliant via HP Gas consumer zone - http://jihaan.hpcl.co.in/booking/Default.aspx and got the ticket number as well. Within 2 hours, the cylinder was delivered to my residence and the delivery man also gave his mobile to my wife to speak to the Agency (or someone from HP) who apologized for the delay in delivery and she promised prompt delivery from next time onwards.

Within minutes, the case was closed with an update – “Dealer staff Leena said they have send the refill vide cash memo no. 24169.”

I did not bother anymore as the refill / cylinder was delivered and also they (HP / Liberty Gas Agency) assured of prompt service from next time.

On 20th October 2010, I booked a refill via phone[protected] at 3 PM. After verifying my Name and Consumer number, I was told by the Operator that the cylinder would be delivered by 21st October 2010.
On 21st October 2010, Inspite of repeated telephone calls made on number 25774850, the operator kept on saying that we have delivery till 6 PM and the cylinder would be delivered by 6 PM. At around 6.05 PM, I tried calling on 25774850, 25785326, 25793944, 25791001, no answer.

Soon, I decided to log a complain again via HP Gas consumer zone http://jihaan.hpcl.co.in/booking/Default.aspx. The next day when I called on 25774850, the staff began to speak rudely and also argued that it’s been only two days since you have booked the refill, you are complaining as if it’s more than 10 days of booking. Anyhow, the refill / cylinder got delivered on the same day and as expected, the case got closed with the below update “Dealer staff Leena said they have send the refill to customer vide cash memo no.14904 today.”

I really don’t know what step should I take now as this is the second time they are doing this to me. I only have one cylinder as of now, I was planning to purchase an additional cylinder from them, but having experienced their POOR CUSTOMER SERVICE, I am now checking with other Gas Agencies like Bharat around my area.

I am not aware if the same service is given to other consumers also by LIBERTY GAS AGENCY (V) (Code:[protected]

Also, I am waiting for the next turn to book a refill and see their service.

My family is using HP Gas since 1993 and we never had any issues related to booking and delivery of Refills in the past. Our service provider details are as follows.

KUMAR GAS SERVICE (Code:[protected]
Address: CAMA LANE, GHATKOPAR , Dist. MUMBAI
Email: kumar.[protected]@hpgas.hpcl.co.in
Phone:[protected] [protected]

Off late, there have instances where there is Constant Delay in Delivery of booked refills.

I booked a refill on 8th September 2010 and I was told that the refill would be delivered next week (no date was provided). Until 23rd September 2010, no cylinder was delivered. On Checking with the Agency (KUMAR GAS SERVICE), the representative told that the refill was already delivered on 17th September 2010 and that too he showed on his computer. I was surprised to see that. He further asked me to book a fresh refill and promised a prompt delivery in next 2 days. I resisted, saying that already a refill is booked and you have delivered it some one else (in black) and now you want me to book another one. Soon, he started calling his delivery man over the phone and instructed him to deliver the cylinder ASAP and believe me, the cylinder was delivered. It seems that the delivery man has delivered our refill to someone else at a higher price in black.

As the refill was now delivered, I didn’t think of any further complaint.

This time, similar issue happened. I booked the refill on 8th October 2010 and I was told that the cylinder would be delivered by 15th October 2010. Until 15th October 2010, no cylinder was delivered, so I went to the Agency (KUMAR GAS SERVICE). They told me that no one is available to deliver the cylinder and requested me to wait for some more days. I waited till 19th October 2010 and still it was not delivered. I logged a compliant via HP Gas consumer zone - http://jihaan.hpcl.co.in/booking/Default.aspx and got the ticket number as well. Within 3 hours, My Father received a call from a Delivery Man and the cylinder got delivered.

As soon as the cylinder was delivered, my ticket was closed with the note “Spoke to dealer staff Mr. Ganesh, refill delivered vide cash memo no. 11606 dtd. 19.10.2010.”

I again re-opened the same ticket online and entered the following comment.
“Hi Team,
I would like to know if this will continue or will the Distributor improve the service. This is the second time I am facing the same issue. Pls look into this issue as a matter o[censored]rgency. It seems that the distributor is selling the cylinder in black as they cost more.”

The very next day, I saw an update in my case and the update was “The concern of consumer noted & accordingly corrective action has been initiated to improve the service.”

I am waiting to book the next refill and I want to see what steps they have taken to improve the service.

From my experience, I would not suggest HP Gas to anyone. I don’t know about other Gas Agencies, but KUMAR GAS SERVICE (Code:[protected] at Ghatkopar West really sucks.

I Vinod Kumar using HP gas from last 3 years, but from last two months I am not getting the proper Home delivery service of HP gas at my Home. My full address is :-
Moh.-Jalalpur, P.O.+P.S.-Sohsarai, Distt.- Patna, State-Bihar, India.

In view of above I request you to sent a Home Delivery of HP Gas as soon as possible.

Thanking You!