Dear Customer Care Professional,
With immense displeasure and desperation, i take this opportunity to bring to your kind notice the gross misconduct of your authorised distributor, Maharashtra Gas Depot, Powai, Mumbai.
I had booked a gas refill on 28th February 2009 against my consumer no. 640018. This booking was made on the HP IVRS no. 12665. Since the day of booking, i am following up with the said dealer for the delivery of the refill but to no avail.
Most of the times, 9 out of 10 times, there is no response on the telephone numbers given by the dealer and whenever, once in the bluemoon, they pick up the phone, they talk about the shortage of the gas, assuring that the delivery to my residence will be made in next couple of days but despite several commitments, i am still awaiting the gas refill for last more than one month.
Once, after getting completely frustrated with their unfulfilled promises, i visited their agency at Powai, Mumbai alongwith my emplty cylinder, despite that they refused to give me a refill against my booking made on Feb 28th, 2009, saying that the godown incharge was not available.
Under the above circumstances, where your dealer is not able to deliver the gas in more than one full month of booking and he never picks up the phone numbers given, I feel absolutely frustrated and feel like surrendering my gas connection, informing the press and other relevant authorities about the misconduct of your dealer and helplessness from your end.
I request you to please look into this matter ASAP and shall be grateful if you could revert with your feedback on the same, please.
The details of my connection are as follows:-
Name:- Jayaram Kodialbail
Address:- Camellia C, Nahar Amrit Shakti,
Chandivali Road, Near Powai, Mumbai - 4000 072
Dealership Name:- Maharashtra Gas Depot, 1 Vasant Bhavan, Opp IIT Powai, Mumbai 400 072
Consumer No. 640018
I look forward to hear from your competent office soon enough.
Regards,
Puneet Sharma
Aug 14, 2020
Complaint marked as Resolved ![Hindustan Petroleum Corporation [HPCL] Logo](/thumb.php?bname=1&src=hindustan-petroleum-corporation-limited.jpg&wmax=280&hmax=280&quality=90&nocrop=1 "Hindustan Petroleum Corporation [HPCL] Logo")
I have received SMS on 14th August, 2013 HP Gas Booking No 292807 Subsidized cash memo 110266 Dated 14.08.13 Rs. 442/- your Refill will be delivered shortly.
Again I have received SMS on 17th August, 2013 HP Gas refill delivered on 17.08.13 vide cash memo no. 110266 and till today it is not delivered.
Big issue is they don’t attend customer call as normally. I have to try at least 50 times to speak to agency persons. Since yesterday I was calling them up like a hell but nobody was receiving phone calls in all the given numbers. Sometime I get engaged tone on the same numbers but when the call was ringing nobody picks up the call. They don't entertain incoming calls on regular basis.
Finally today I personally visited my GAS Agency office and I came to know that my Gas refill cylinder is delivered to some other customer for extra money by the delivery boy and they have given me complaint form for written complaint. I have signed the form and I have been told that it will get delivered on same day or next day.
At last getting no other way I have put forth my grievances before you for your kind interfere into the matter, impart suitable direction to the gas distributor and enable me to get the refill cylinder at the earliest for which act of your kindness I shall remain ever grateful and oblige.
Yours faithfully,
Jaywant Killekar
Consumer No- 613433
Cell No- [protected]
Detail of Agency is
HINDUSTAN GAS SERVICE, LEENA APARTMENT SHOP, NO 1 RAMBAUGH, KALYAN, Maharastra-Excl Mum/Thane/NMu, Pin Code: 421301