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Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

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Updated: Sep 5, 2025
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Hindustan Petroleum Corporation [HPCL] reviews & complaints page 158

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E
enggpky
from Mumbai, Maharashtra
Mar 10, 2009
Resolved
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Resolved

I booked gas over phone for home delivery on 24.02.2009 (Booking no 2830, HP GAS Consumer No 615209) but till today 09.03.2009 Refill GAS is not delivered. Since Last four days I do not have GAS in my House. I have DBC Connection, Both are empty. Last two days I am visiting to Jai Gas Services, CHANDA MARKET, BULAKI ADDA, Talkatora Road, Lucknow and I am not getting my Refill, Yesterday (08th March 2009), I Visited to JAI GAS SERVICE[protected] he says tomorrow you come at 07 AM in morning you will get the GAS. Today I Visited at 7 AM in Morning and I found that there was NO Gas at the JAI GAS SERVICE[protected].Person at the desk told me to come tomorrow (10.02.2009) at 6:00 AM in the morning. I have doubt that I will get my GAS tomorrow.
Now I Have some query or Complain for you: ---HP GAS and JAI GAS SERVICE[protected].
1) Is there really shortage of supply or there is malfunction in distribution at GAS at JAI GAS SERVICE[protected].
2) There is no computerized booking at JAI GAS SERVICE[protected]. Person at the desk notes the consumer no on register and gives us booking no based on manual process.
3) Is this a correct way to distribute Refill at 6:00 AM in the morning, where as the normal working Hrs starts from 08:00 AM in the morning for Jai Gas Services?
4) If I want my refill I have the wait in queue for whole night in front of JAI GAS SERVICE[protected] along with other customs.


. I am very sorry to say we are facing much problem due to this type of service and it is regular happening with HP.

Now it’s up to you how quick you are going to solve my problem that how a person can survive with his family including little children’s also without gas.

If I will face similar problem I will be forced to change or transferred my connection to other company.

My address:
C-1185,
Rajajipuram,
Near Community Center,
Lucknow-226017

Gas Agency address:---
JAI GAS SERVICE[protected]
CHANDA MARKET, BULAKI ADDA
TALKATORA ROAD, Dist. LUCKNOW,
UTTAR PRADESH - 226010
Email: jaigas.[protected]@hpgas.hpcl.co.in
Phone:[protected]
Aug 13, 2020
Complaint marked as Resolved 
MY CONSUMER NO IS 604375 WITH LALIT GAS AGENCY VASHI NAVI MUMBAI.THEIR TEL NOS.27884171, 72, 73.Ibooked my gas on[protected], I have not received the delivery till today.when I asked the lady told me that it will take another 5/6 days, if you wants it urgently bring empty cylender & take filled one on your own.Before this also I had to go & bring the cylender.I AM EX.IOCL EMPLOYEE(RETIRED)contact no.[protected].THE SERVICES OF ANAND GAS WERE MUCH BETTER THAN THIS PRESENT DEALER.you are requested to instruct the dealer accordingly. The other cylender is also empty.I hope that you will the needful in this matter.Waiting for your favourable reply.THANKS.
HPCL GAS DISTRIBUTION AUTHORITY OFFICIALS ARE NOT BOTHERED ABOUT THE DOMESTIC CONSUMERS.PETROLEUM MINISTER MUST TAKE NOTE OF IT.
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    D
    Dipak Deshpande
    from Pune, Maharashtra
    Mar 10, 2009
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    Non delivery of cylinder
    I requested for new cylinder on urgent basis dated 18th FEB-2009 as I have only one cylinder and no back up cylinder. 2 days has passed, I have made 10 phone calls, and still i haven't got the delivery of cylinder... today's date is 10th March-2009.

    I have connection through Dhamdere Gas Agency, Dhayari Phata, Pune People in this agency are don't know how to talk with customers. They are liers.
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      Y
      Yogesh Ramdas Jagdale
      from Pune, Maharashtra
      Mar 10, 2009
      Resolved
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      Delay in delivery of the lpg refill
      Dear Sir,
      I am a consumer of HP gas LPG with consumer number 600242 and the dealers name & tel no is Kankariya Gas Agency Kirti Nagar New Sangvi Pune -411027 tel no.[protected], 65303724. I had booked the gas on 21/02/09 at Kankariya Gas Agency New Sangvi and booking number was 126 and they told me that they will give me cylinder within 10 days. I have yet to receive the delivery.
      I am not been able to contact the gas agency on the phone and if by chance i contact they disconnect the phone. Corrrective measues may please be taken to adress the grivances.
      Above problem is very frequent to us. I am really shock how these school van people get home LPG cyclinder for filling in there Vehicle every three to four days.
      Aug 14, 2020
      Complaint marked as Resolved 
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        V
        vikrant kapoor
        from Mohali, Punjab
        Mar 7, 2009
        Resolved
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        sir mera hp gass agency ka connection hai mera name vikrant kapoor s/o ved parkash kapoor r/o ward no. 12 moh. santokh nagar Garhshankar Distt. Hoshiarpur mera consumer number 719281 hai sir mera connection manjit gass agency, grain market road, Garhshankar, distt. hoshiarpur, punjab
        ton issue hoya hai i am getting verry poor service sir consumer card wich 2 number[protected]
        [protected] booking waste dittey hoye han ina vichon koi vi phone nahin chakda
        jadon asin uthey ja key booking karvande han ta 7 days de dinde han 7 din vich cylinder nahin pahunchda tan aseen uthey jake puchhida hai ta kiha janda hai ke address confirm karvayo main eh janna chahnda han key is trah kiyon hunda hai address confirmkarvake 4 din tak cylinder nahin pahunchda taan pher uthe ja ke puchhida hai tan kiha janda hai ke jagrate wali ground vich cylender dittey jangey jaddon uthey jaida hai taan cylender 50 hundey han te bandey 100 hundey han even kiyon hunda hai jad aseen 10/- delievery de dittey hunde ne taan sanu cylender ghar kiyon hahin pahunchda jekar monthly da 10000 cylinder vikda hai taan usda 100000/- kis khatey janda hai
        aseen 2 kilometer door cylinder vaste kiyon jaeye? phir manager noon phone kariye taan manager phone nahin uthanda kiyon ration card te sirf 2 ltr oil milda hai tuseen dasso kitna time gujara karange
        kaun kehnda hai ke sada desh ajad ho geya hai sagon gulam ho gaya hai sir ik 60 saal ton upar banda kis taran 2 kilometer ja ke cylinder le ke avega baki kise city example banga hoshiarpur
        nawanshahar jallandhar vichh kite inna mara haal nahin hai jinna ke garhshankar da hai manu mera additional cylinder[protected] noo book karvaya hoya si oh manu 5 mahine baad oh vi hoshiarpur complaint karke mileya main is di enquiry karvana chanda haan ki[protected] ton[protected] tak bakian noo kiyon dittey gaye i want quick action main ummed kardan han ke is te quick action leya javega

        copy to [protected]@hpcl.co.in
        copy to chief minister SRI PARKASH SINGH BADAL
        copy to Prime minister SRI MANMOHAN SINGHJI
        copy to delhi head quarter
        copy to deputy commissionar
        copy to food supply hoshiarpur
        Aug 14, 2020
        Complaint marked as Resolved 
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          M
          mamta sarda
          from Hosur, Tamil Nadu
          Mar 7, 2009
          Resolved
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          Resolved

          My consumer number is 611884
          . Name Mamta Sarda .
          I had booked for refilling on 14 February 2009 with dealer Surendra gas Agency Ramdaspeth Nagpur.On today date 7 March The answer from dealer is that, I cannot get refilled cylinder till 15 March.
          This is not first Time that Surendra gas Agency is taking more than one month for refilling . Our requests and enquiries are meted with arrogant answers . Hope the authorities will look into the matter so that I can get refilled cylinder at the earliest.
          Aug 14, 2020
          Complaint marked as Resolved 

          HP Gas Cylinder — Delay of refilling

          My HP gas connection no-617342 from tagi gas agency.

          booked for refilling on 5th april 2010.The people of the gas agency are so rude and mannerless to speek to customer.they are not refillig
          my sylender.
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            A
            Aditya Yedekar
            from Bengaluru, Karnataka
            Mar 6, 2009
            Resolved
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            Fraud at HP Petrol outlet in Bangalore

            Complaint against fraud.
            Company: HP petrol pump
            Location: Beside hotel 'The Capitol' near Vidhana Soudha, Bangalore

            At the first petrol dispensing counter (as you enter the petrol pump), the attendants frequently cheat customers. You ask them to fill, say, Rs.100 worth of petrol. However clearly you say it, one employee will fill only Rs.50 worth of petrol in just about 2 seconds when another employee...
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            H
            Harpal Singh
            from Allahabad, Uttar Pradesh
            Mar 5, 2009
            Resolved
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            Resolved

            Dear Sir,

            I booked gas (Consumer No. 100789 Consumer Name Harpal Singh Rawal ) for home delivery on 13.01.09 but till today 09.02.09 not deliver. Visited there office on 12.02.2009 got assurance will get delivered tomorrow. But no delivery happened till date.

            I can not share the pathetic situation I'm facing. I'm working with a Reliance Petroleum, as a Supervisor and my working hours are quite large, usually I reach home after 8.30 pm. I've 2 small children ( 2 Yrs. & 4 Yrs.) crying for milk but Gas not available in the Home. After reaching home I took my family to near by Dhaba to have dinner to manage the day even we keep hunger whole day long w/o break fast, launch.

            Gas Agency (M/S Kasuli Gas Service, Ellenabad & Sirsa Distt. Sirsa, Haryana ) staff are so negligent that even they never bother to pick the phone, it keeps ringing long time.

            Earlier they use to take time but deliver. But now neither delivering nor responding.

            Situation is really pathetic, unable to understand what to do with such sort of services.
            Aug 14, 2020
            Complaint marked as Resolved 
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              R
              raman
              from Tiruchirappalli, Tamil Nadu
              Mar 3, 2009
              Resolved
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              Iam consumer of Hindustan petroleum LPG cylinder through Kavery gas agency tiruchi. tamilnadu. i booked cylinder on 11.02 /2009. my consumer reg no is 614311.the agency promised me to supply the cylinder with in 10 days of booking, from the date of 21/02/2009, i enquired the dealer for supply of cylinder, the staff of the agency replying till date today we will supply the cylinder.. the bill is ready. the cylinder suppling boy. is on the way to ur house . till this time they are not supplied
              s.raman
              Aug 14, 2020
              Complaint marked as Resolved 
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                A
                Anurag Gaiki
                from Hyderabad, Telangana
                Mar 3, 2009
                Resolved
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                I want to take new connection of HP gas in gangaram area, Chandanagar, Hyderabad. But when I asked HP gas Agency BHEL area of Hyderabad, the agency person told that we can not provide the new connection. I have already booked the new connection in October 2006 and the person has alotted us the number 756.

                My contact No-[protected],
                District/ City - Hyderabad
                State - Andhrapradesh.
                PINCODE - 500050
                Aug 14, 2020
                Complaint marked as Resolved 
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                  S
                  sona kaushik
                  from Delhi, Delhi
                  Mar 3, 2009
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                  Dear Sir

                  We have booked our Cylinder on 5th Feb and delivery time is for 21 days but i did not recieved cylinder till date(3rd March). Everday these ppl are ignoring our call. We came to know that they are into BLACK marketting also. you are requested to please look into this matter. Me and my husband both are working so very difficult to wait for cylinder everyday as per their cummitments.

                  Thanks & Regards
                  Sona Kaushik
                  [protected]
                  Aug 14, 2020
                  Complaint marked as Resolved 
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                    S
                    sujit pawan
                    from Gurgaon, Haryana
                    Feb 27, 2009
                    Resolved
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                    Resolved

                    Hello,

                    Respected Sir / Madam,

                    I 'RAJENDER NATH" applied (Application # W.No. 1947 Dt.[protected] for the new LPG Connection to AGENCY : GAURAV ENTERPRISES, G-6, SECTOR-20, NOIDA-201301, DISTT. G.B.NAGAR, U.P., since past 5th January 2009. Every times I visited, I got the answer i.e. Reply that after 10-15 days. Booking will start then we will inform you. But then again i got the same response " The next time you will come again."

                    So, Kindly help me...!

                    Sd-

                    RAJENDER NATH
                    Contact : +91 - [protected]
                    +1 photos
                    Aug 13, 2020
                    Complaint marked as Resolved 

                    HP LPG — NON-RESPONSIVENESS

                    i had taken a HP lpg gass connection for the last 12 yrs my consumer number is 603182.as i am in desperate need of a lpg cylinder.i have been to their HP agency nearby(karan Gas agency sco 269 , sector-16.panchkula).nobody is intrested in dealing with the request.they are not on their seats most of the time.they keep the receiver of the phone so that no call comes.when i visited thier place for the connection i had to wait for 3 hrs in Q.then i spoke to them regarding the matter,their reply was very rude.the response is really very shameful.i think a video should be made and showm to everybody.they dont know how talk.i ll be greatful if could help me in this case as this thing has alresdy taken more than 15 days.
                    i would also like to intimate HP company higher authorities so that they can come to know the reallity of their company on grounds.
                    please send me my e-mail adress
                    14 kg gass rate godown & home delivey
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                      P
                      Pramod Sharma
                      from Delhi, Delhi
                      Feb 27, 2009
                      Resolved
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                      I M GOVT EMPLOYEE AND I DONT HAVE TIME TO SPEND TO BRING CYLINDER EVERY MONTH SO KINDLY DO THE NEEDFUL

                      Pramod Sharma
                      [protected]

                      2609 Ghandi Vihar
                      Near Realway Station Hapur, Ghaziabad.
                      Aug 14, 2020
                      Complaint marked as Resolved 

                      HP Gas — Worst Service & harrashment

                      I have facing the issue of not getting the HP Gas cylinder in time from last 3 year. I stay in hadapsar and never get the delivery in time. It takes min 15days to deliver. Yashoda gas agency is the worst class service provider of HP in hadapsar and their ppl demand for more money as well when they deliver the cyilider.
                      Also they never weigh the cylinder rather they never carry the weighing machine with them.
                      To book for another number they dont allow the person to book till next 15days.They talk about the rule of not accepting next request before 15days but are they following the part of delivery within time? If they are not delivering in time they should not harrash customers by not allowing to book.
                      Their phones never works. It comes engage day and night and they are really not bothered of the same. My consumer number is 611589 at Pune, hadapsar. Contact me on:[protected]
                      HPCL managers who claim themselves to be customer friendly, Please someone take serious actions against this. Thanks.

                      HP GAS (PRIYA GAS HAPUR) — Delay in Delivery of cylinder

                      I BOOKED FOR REFILL ON 17-1-09
                      So, today date is 30-11-08 but no delivery gas .
                      no proper reply from PRIYA GAS GARH ROAD HAPUR.
                      PLEASE TAKE NECESSARY ACTION AND DELIVER THE CYLINDER THE IMMEDIATELY.
                      This Problem not first time
                      MY CELL NO.[protected]

                      Pramod Sharma
                      Gadhi Vihar (Hapur)
                      there should a online booking centre is to be installed
                      .

                      HP Gas — Worst service

                      Hp Gas is the worst service i have seen till now.
                      No one exactly says, where to give a complaint against agency.
                      There is a customer care number, but he does not log the complaint, instead he says i will inform the dealer.
                      sab ke sab chor hain.
                      Gopal Rao enterprises, santoshnagar, Hyderabad is the agency that never delivers on the said date.
                      These people sell the cylinders in black market for Rs.500 and keep on delaying the delivery of cylinders.

                      Who ever is the owner/ incharge of this organisation, ur service really sucks.
                      HP Gas Complaints - Late delivery
                      Review all HP Gas complaints
                      HP Gas
                      Posted:[protected] by RAJESH SHARMA [send email]



                      Late delivery

                      Complaint Rating:
                      I booked gas for home delivery on03.05.07 but till today 14.05.07 not deliver. Whenever you visit there representative, he says tomorrow must be delivered. And when you call on phone no-body response.

                      I am very sorry to say we are facing much problem due to this type service and it is regular happening with HP.
                      Comments India Utility Services
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                      Comments Sort by: Date | Rating

                      995 days ago by Satish Bhardwaj [send email] 0 Votes



                      I booked gas on phone for home delivery on03.05.07 but till today 16.05.07 not deliver. Whenever you visit there representative, he says tomorrow must be delivered. And when you call on phone no-body response on phone no.[protected]

                      I am very regret to say we are facing much problem due to this type service and it is regular happening with HP. Very bad service!

                      933 days ago by Pradyot N. Banerjee [send email] 0 Votes



                      I booked gas (HP) 25 days back, booking no. 4, my consumer no. is 601069. Dealer - Kanchan Flame, Rodkal, Kolkata. Every time when I am calling at[protected], I have been informed that it will be delivered on next day and asked to contact[protected]. When we are contacting at Rodkal at[protected], I have been told some or the other excuses and promised to send by next day. Unfortunately, the service is very poor and we are the worst sufferer.

                      858 days ago by Vani Harikrishna [send email] 0 Votes



                      CONSUMER NO.627989
                      NAME.V.NAGARAJ


                      I HAD BOOKED A CYLINDER 25 DAYS BACK THROUGH SUGAM ENTERPRISES WHO HAPPENS TO BE OUR AREA DISTRUBUTOR AND I WAS GIVEN ASSURANCE OF DELIVERYING OF GAS WITHIN 20 DAYS TIME FROM THE DATE OF BOOKING . BUT EVEN AFTER 25 DAYS THEY ARE LEAST BOTHERED TO DELIVER THE SAME AND WHEN I TRIED TO CONTACT THEM OVER THE PHONE THEY ARE GIVING ALL SORTS OF EXCUSES SAYING THAT LOAD HAS NOT COME, SYSTEMS ARE DOWN ANDTHEY JUST DISCONNECT THE PHONE INSPITE OF SEVERAL REQUESTS. HERE I WOULD LIKE TO REMEMBER THE OTHER TWO AGENCIES ONE AT RAJAJINAGAR ANOTHER AT YELAHANKA WHO GAVE VERY GOOD SERVICES ALL THESE YEARS AND FOR THE ONE AND A HALF WE ARE FACING THE SAME PROBLEM FROM SUGAM ENTERPRISES
                      THERE IS NO LIMIT FOR THEIR ARROGANCY

                      857 days ago by Shankar Kumar Dey [send email] 0 Votes



                      HP Gas helpline No. 1716 is not responding for the last seven days and I am not able to book for a cylinder refill. Emergency No. 23507505 attended by one Mr. S. Thakur refused to take the complaint on 02.10.07 at 12.30 a.m.

                      I wonder what is wrong with HP Gas. God help the state.

                      857 days ago by Piyas [send email] 0 Votes



                      I am very much agreed on what you have said regarding HP gas refill at kolkata. I also tried several times, but didn't get any response. Please someone, if you get any response at any phone number, let us know.

                      856 days ago by Mohd Shah [send email] 0 Votes



                      it's to catch some concern of regrding officer's of the HP gas that their authorized center for public aid, are just making your's coustomer fool on your's name.
                      being one of the coustomer of your gas service at ALIGARH(ISAQ AGENCY), get no response from your so called service agency, interm of providing cylinder's on time.
                      this agency before also is under the eye of local administration for their unsatisfactory and illegal activites also, so do take proper action against them to rectify the problem either from your side or from your agency side, so as not loose faith of your customer from HP.

                      856 days ago by Swati Sadanand Salvi [send email] 0 Votes



                      I want to booked cylinder my no.620557. cylinder egency so many time changed Office phone no without informed to cust. I want cylinder within 2 days please do the needful & give contact no

                      827 days ago by Soumen Kumar Das [send email] 0 Votes



                      The Service of HP GAS is really worse in our area in Kolkata. They dont listens to customers at all, sometimes they misbehaves with us also. Their service is horrible here. I am planning to shift to other available agencies/dealers.

                      774 days ago by Arun Kumar [send email] 0 Votes



                      I booked gas for home delivery on04.12.07 but till today 24.12.07 not deliver. he says tomorrow must be delivered. And when you call on phone no-body response.

                      I am very sorry to say we are facing much problem due to this type service and it is regular happening with HP.

                      749 days ago by Pankaj Prasad [send email] 0 Votes



                      I have booked a cylinder on 2/1/2008 and was told that it will be delivered in a week but till date I did not get it. I call up everyday and they responded that they have sent it thrice and the door is locked where as my wife is always at home. The delivery boy comes to deliver at the building near my apartment but not at my place. This is becoming a regular feature. My cylinder comes from M/S Satyatulsi Agencies, Hyderabad. I am very disappointed with the services.

                      732 days ago by Anuradha Koyan [send email] 0 Votes



                      Government has to take some serious steps to stop such cheatings from the Gas agencies to public. We are paying tax to the governmnet not to get irriated with such cheap dealers. As a leader you are bound to listen to our problem & take actions.

                      634 days ago by Anila [send email] 0 Votes



                      i am staying in kandivali east lokhandwala i booked gas on phone for home delivery on03.05.08 but till today 13.05.08 not deliver. Whenever you visit there representative, he says tomorrow must be delivered. And when you call on phone no-body response on phone 28870863, 28874277

                      534 days ago by Prafulla More [send email] 0 Votes



                      As i have booked on 09/08/08 & no. was 7 but til date we have not recieved as i stay in mira rd our service provider name is Jayshree gas services They provide black cyl on time ans also deliver & if we people ask they tel us to take down by your ownself were we are paying the charges for the delivery also i wish you people take the action on this people. we are facing this problem from last 4yrs

                      524 days ago by Manohar [send email] 0 Votes



                      pls give me service officer land/cell number in udupi or manipal juridiction.

                      427 days ago by Balaji Subramanian [send email] 0 Votes



                      Hi

                      My Dad is consumer in Rukmani Gas Agaency Coimbatore when we call them its always engaged & reply you get from them is very harsh this is not the way service is handled by a gas agency.

                      Regards


                      16 days ago by parmeshver 0 Votes



                      Dear Sir,

                      Dear Sir last one year we are facing continues too much problem after booking the cylender.My Gas connection is from Priya Gas Agency, Hapur branch Ghaziabad. Sir, I booked gas for home delivery on 6oo337(booking No. 20877) till today 20.01.10 cylinder not deliver. Whenever I make phone call & go to your office to their representative, he says tomorrow must be delivered. We had personally contact many times with agency owner Mr. Kamal (Date 30) but we have not received any positive answer from that side. Finally we had given our problem in writing on 31/1/10 to Mr Kamal & take receiveng. I am very sorry to say we are facing much problem due to this type of service with HP. Sir, This is totally harassment case. Sir we are going in consumer court after this. We are not responsible for any problem which u have to face in future.

                      Kindly look in to the matter & solve the problem otherwise I have to take a legal action against you.

                      Gas connection no. 601862.

                      regards
                      Non receipt of GAS After 20 days booking…

                      1. HP Gas Complaints - PRIYA GAS SERVICE, HAPUR (GHAZIABAD)


                      I had booked GAS on[protected] on mobile no [protected], and I got that ‘your booking no is 7388 .

                      But till today the[protected], I had not received my GAS and for last three days I have no GAS.

                      Book Name :- Gurudyal singh., & Book no is 601977.


                      Pls do the needful


                      Thanks & Regards
                      Neha
                      [protected]
                      Hapur

                      HP Gas — Unable to get the HP Gas last 25 Day

                      I have booked for HP Gas 25 days back. But till now I did not get. They are replying that GAS supply is stoped for last 3 weeks. They also said that they could not deliver to Home. What is truth I dont know.
                      Please take some necessary action against that.
                      Customer name : Smt Sabitri Chowdhury
                      consumer no. # 608985

                      Regards
                      Ananta
                      [protected]
                      AGENCY: Sudhindra Agency manipal Udupi district.Ph.No.[protected].
                      Consumer Name: Mahabalesh
                      Consumer No: 624435

                      1. leakage in cylinder.
                      we are facing problem of leakage in sealed cylinder. if we do complaint with agency, they are giving irresponsible reply. They are always used tell that, we are not responsilbe for that you have to talk with the HP gas company.
                      2.Hp gas delivered not in time.
                      In our home all family members are going for job. so we called requested agency that Please tell, when Hp gas will be delivered, so that we can put leave on that day. First of all they are not informing us when the gas will be delivered, if we ask also they giving irresponsible answer.(we cant say the exact date and all). we are taking 3 -3 days leave
                      waiting for the single gas cylinder.

                      Please sort out this problem as soon as possilbe.

                      Thanks & Reagrds,
                      Shashikanth
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                        Sudhakaran
                        from Thiruvananthapuram, Kerala
                        Feb 26, 2009
                        Resolved
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                        Sir,

                        I am a consumer of HP Cooking Gas. My consumer No. is 601802 and I get service from Devine Gas, Ulloor, Thiruvananthapuram.

                        I am pained to inform you that I get the poorest of poor service from my Gas distributor. I had booked for a refill by online on 15th February 2009. When I contacted the Gas Agency on 16th by phone, I was told that my refill cylinder will be delivered on 21st February, 2009. The refill cylinder did not arrive on 21st as told. I enquired about it on 24th (23rd was a holiday) and was again told that it will be delivered at my home on that day itself. But alas!! NOTHING HAPPENED!!

                        I called the Gas agency again on 25th morning and was told that the gas lorry will come by 12 noon. They also asked me to contact them again in the afternoon. In the afternoon I went personally to the Gas agency and was told that the delivery boy has already gone with my refill cylinder. But since he did not turn up, I again called the Gas agency and was told that the number of refill cylinders taken by the distribution boy was not sufficient.

                        Very funny argument. Is it not? When 20 refill cylinders are given to the distribution boy, 20 bills are printed out and given to him. In that at is the meaning in saying that the number of refill cylinders was not sufficient?

                        Every time I ask for a bill, the distribution boy says that there is no bill.He also demands Rs.360 for a refill.

                        So what is wrong, dear sir? I have seen Indane and HP gas cylinders being downloaded to hotels at Kazhakuttom. These people are making illegal money by distributing subsidizes cooking gas to commercial undertakings. But Indane is much better than HP any way.

                        So I am seriously thinking about shifting my gas connection to an Indane agency. Then I will get a refill cylinder every 30 days at least.

                        There were series of reports about the illegal activities of gas agencies in newspapers like Malayala Manorama. But nothing will improve since it is difficult to make these gas agencies trustworthy and God fearing.

                        A reply is solicited


                        Sincerely yours,

                        Sudhakaran P
                        Aug 14, 2020
                        Complaint marked as Resolved 
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                          N
                          Nandita Sharma
                          Feb 24, 2009
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                          I have a HP Gas connection with Jai Gas Agency, Wadgaonsheri. I had booked HP Gas on 20th Jan 09 and the booking number I recieved was 14010. I was assured delivery of gas in 10-12 days. My consumer Number with HP Gas is : 632523. I have been constantly trying to call on the numbers provided by the agency. The three numbers provided are always engage or if the ring goes, nobody answers the call.

                          According to my awareness the LPG company is bound to deliver within 30 days of booking date. Please let me know what legal action can be taken against the Gas company for inability of delivery of services.

                          HP LPG — IRREGULARITIES OF SUPPLY

                          M/S GANAPATI GAS HAS BEEN APPOINTED BY HINDUSTAN PETROLIUM COMPANY IN OUR LOCALITY TO PROVIDE THE LPG.BUT THAT PARTICULAR DEALOR IS NEGLECTING TO PROVIDE THE GAS IN DUE TIME.AFTER BOOKING THE GAS CONSUMERS HAVE TO WAIT UPTO ONE MONTH TO GET THE GAS.MOST OF THE TIME CONSUMERS LIKE ME DONOT GO TO THE DEALER POINT BECAUSE OF THEIR RUDE BEHAVIOUR
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                            M
                            mohinidhananjayan
                            from Bengaluru, Karnataka
                            Feb 24, 2009
                            Resolved
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                            Resolved

                            My name is V.Dhananjayan, My consumar No. is 653079 (Kiran Gas Agency, Kondhwa, Pune). I am staying at S.No.65, Handewadi Road, Hadapsar, Pune-411028. My mobile No. is [protected]. Self and wife both are employed. Recently I changed the agency due to shifting of my residence to above place, which within the limit of Pune Mun.Corpn. Accordingly I changed the agency (Yesoda Gas Agency to Kiran Gas Agency) However, M/s.Kiran Gas Agency refused to deliver cylinder at Home even though they charge extra money and I have to collect cylinders from a shop at ECP Housing Society at odd times. Also, I am not getting the cylinders in time.

                            I request you to kindly advise the said agency (Kiran Gas Agency) to deliver me cylinders at Home since they are charging more on the pretext of home delivery.

                            Will the concerned officials to look into the matter and give some relief to me.

                            Thanks

                            V.Dhananjayan
                            Aug 13, 2020
                            Complaint marked as Resolved 

                            Home Connection — refusal of delivery

                            Sir,
                            I have gas connection with Indane.My customer number is 9787.I have booked on 15/3/2009.My distributor, M/S Pradeep Indane Services, Thalayolaparambu, Ph:[protected], -234426, Sap:197226refused to deliver due to booking reason.
                            Kindly sed the reasons of refusal.
                            Thanking You,
                            BOOKING PROBLEM
                            My consumer no. is 675323 and i am a resident of 3/5143, krishan nagar, Karol Bagh, New Delhi - 110005 ( my cell no. is [protected]) M/S Shakti Traders ( HP Gas ) is the distributor for my connection. When ever I have been trying to contact the agency the phone remains busy and many time they have a endless hold. I have been trying for more than 16 days over phone continously for booking the gas cylinder. But I am very sorry to bring to your notice that thare is no response from them. The telephone no. provided by them[protected] /[protected] remains busy and not answering, the gas has not been booked. Every time I have to face the problem for booking of gas cylinder.
                            Kindly look into the matter and ask the dostributor to set his system either by fax or e-mail, and have some acknowledgement system to overcome this situation.
                            Regards
                            Umesh Aggarwal
                            I am fully agree with Mr. V.Dhananjayan. I am also having the gas connection with same agency. M/s. Kiran gas agency always delay is sending the refill gas even after 10 days of apllying.
                            All the workers including the owener use very rude language with their customers.
                            If possible, kindly give the contact detilas of concern officer where the official complaint can be made.
                            YOU CAN FILE COMPLAINS ONLINE IN HP SITE THE LINK IS, http://jihaan.hpcl.co.in AND YOU WILL GET A CALL FROM YOUR REGIONAL HEAD, THESE PEOPLE ARE REAL HOLLIGANS . I HAVE FILED A COMPLAINT AND WAS RESOLVED IN 10 DAYS.
                            I AM SORRY THIS IS THE COMPLETE LINK TO FILE COMPLAINS ONINE.

                            http://jihaan.hpcl.co.in/booking/ComplaintRegister.aspx?formID=AD13FC8358FF73D2B...
                            I am suparna laskar staying in the vishrantwadi my gas supplier agent
                            (Kekan Gas Agency, Tingere nagar, vishrantwadi)is always giving me trouble for booking as well as for delivery every time he give excuses
                            by saying cylinder is shortege, and he also made a rule that if i book cylinder on any date of the month then next booking can be possible after
                            receiving delivery that is almost after 10 days and again wait next 10 days
                            for next booking.
                            i can'not understand about this rule and this gas agencies also selling in black by charging additional cost to other and give booked cylinder.
                            This mal-practices is taking place in this agencies and when we try to
                            clarified about our booked no: never give right information, they treat also very rude to the customers half of the time their phone not in work or never receive the call.
                            Please give me idea about it because as both o[censored]s is working it is very difficult to do follow up with them .Delivery boy also charge extra money .
                            The agency also told us to do whatever we can do...
                            CAN WE DO ANY THING AS CUSTOMER???????????????
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                              Subhashchandra Saradhara
                              from Mumbai, Maharashtra
                              Feb 24, 2009
                              Resolved
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                              Resolved

                              Hello Sir,

                              MySelf Subhashchandra B. Saradhara. i took new Gas connection from HP(Pramukh Gas service sisuated at:opp-narayan nagar, Khodiyar nagar cross roads, N.H.Highway, Bapunagar, Ahmedabad-380009). i registered my new Gas connection on 6th Feb, 2009, and that time Authority person told me you get first cylinder within 4 to 5 days. but now this day i don't get any cylinder. and also i visit agency and they don't give any reply. while other member get first cylinder in my society.

                              Today, i visit that agency and tell to authority person about that issue. and also i say if within two days i don't get any cylinder then i got to Consumer Court and complain about that issue.

                              so please take as a urgent and rectify this issue.my gas connection detail and agency detail given below:

                              Agency Name: Pramukh Gas Service
                              Agency Number:[protected], 22701350, 22700119
                              Authority Person: Ashokbhai, Rathod Saheb(manager)

                              Customer Name: Subhashchandra B. Saradhara
                              Customer Number: 622223
                              Connection Date:[protected]


                              Thank you,

                              With Regaerds,
                              Subhash
                              Aug 14, 2020
                              Complaint marked as Resolved 
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                                Marylou Dsouza
                                from Mumbai, Maharashtra
                                Feb 24, 2009
                                Resolved
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                                Resolved

                                Dear Sir,

                                I am facing regular problem in getting refil cylinder from JEEVDANI GAS DISTRIBUTORS, Naigaon (E), Dist Vasai.

                                Consumer no. 616460.

                                The lead time from placing order for a refill of LPG and actually receiving the cylinder, is 35 days (on the minimum side). Inspite of owning a connection for 2 LPGs, I have not been able to have one LPG in full state ever, for the past 2 years. We are currently surviving on one cylinder. Fresh bookings are taken only 15 days after you have received your cyclinder, and the delivery of the refill will be done only 20 days after booking date. How do you expect a normal household to function in this manner.
                                for eg. Day 1 - receive refilled cylinder; Day 16 - New order will be accepted ; Day 35 - delivery. All this with 1 LPG constantly lying in vacant condition at the residence.

                                Every time I visit the Distributor, they will very candidly indicate that till they complete the above cycle they will not be able to service you. However, if we take the empty cylinder on our own to them, they will replace it immediately. No amount of complaints or shoutings help this situation.

                                I hope the consumer redressal system of HPCL are able to understand this.
                                This is taking place only in Naigaon (E), whereas for locations like Bhayander and Vasai, the turn around time for delivery is as close to 3 to 5 days, within which you can get your cylinder replaced.

                                Also, the staff at this distributors are very rude, and sometimes even haul abuses and threats to the consumers.

                                Can HPCL look into this URGENTLY, and send us a confirmation of action taken, please.
                                Aug 14, 2020
                                Complaint marked as Resolved 

                                HPCL GAS — RECEIVED WATER FILLED GAS CYLINDER

                                Dear sir ,

                                We have received a hp domestic cylinder filled with water from vishwanath gas agency jabalpur.

                                The cylinder has been kept at the agency for your kind perusal.

                                Please urgently visit the agency to solve the matter.

                                Thanking you

                                consumer no. 614834

                                s.v. no.[protected].08.2006 vgan.

                                HPCL-Domestic Gas — Not Supplying on Time

                                Dear Sir,

                                We are really fad up from this dealer of HP Domestic Gas M/s Ashoka Gas. He use to delay in delivery of gas. Please look into this matter.

                                Hpcl — NOT SUPPLY FOR GAS

                                SIR,
                                I ramesh prasad yadav living in mandla-dist, madhya pradesh.i am a domestic gas member in the mandla dist.actual gas per cylinder price.Rs.340.but here gas refill price Rs.380 to 400.but time to time not delivery in the city.minimum 10 days of delivery from registration.every time problem in the gas refil time.so please be check and delivered correct govt.rate .my consumer number is- 612324
                                Sir,
                                Myself Suresh Chandra. My Consumer No. is 640508. Sir around 15 days back I booked my gas cylinder for supplying. But till now I could't get. I made call to them 4-5 times but still they are telling it will come. when it come. Sir we are not getting the gas supply on time. How the company will grow, I know there is no effect if one connection is going to withdraw. But for company this the busineess, but that is also true proverb "MANY A LITTLE MAKES A MICKLE".
                                Sir, please it is requested to supply a gas cylinder on time as soon as possible.

                                Thanking You


                                SURESH CHANDRA
                                CONSUMER NO: 640508

                                Murli Enterprises Ph. No: [protected], 41285474, 41485484
                                dear Sir, Last delivery of LPG refill was made to me on 9.10.2009. Thereafter, I have telephoned to Saraswati Gas agency at least seven times since last 10 days and contacted delivery persons but I am not getting the refill despite the fact that I have seen them delivering to unauthorised persons may be at a premium. I am facing problems due to non-receipt of refill despite all efforts.
                                Sir, hope the company will act soon.
                                Dear Sir, last delivery of LPG refill was made to me on 9.10.2009. Thereafter, I have telephoned Saraswati Gas Agency, Sanganer, Jaipur (my Customer No. 512242) at least seven times since last 10 days and contacted delivery persons but I am not getting the refill despite the fact that I have seen them delivering to unauthorised persons may be at a premium. I am facing problems due to non-receipt of refill despite all efforts. Sir, hope the company will act soon.
                                Munnalal Goyal, 50/11, Pratapnagar Sanganer, Jaipur
                                Dera Sir,

                                I would like to bring to your notice that since last ONE YEAR we are facing great difficulties to refill our Gas Cylenders because of the rude & non-coopration from the GAS AGENCY, MANMAD-423104.

                                I want to bring it to your notice that the Domestic Gas Cylenders were issued to commercial users ( like Hotels, Taxi, commercial vehicals) on daily basis by the agency & thus creating an artifitial shortfall. It is also learned that the Domestic cylenders were also issued to the Private Vehical Owners for commercial useages which is area of concern.

                                Even after registring our requirements for Gas Refilling for 40 days we are not gettig our Gas cylenders refilled.

                                I WOULD REQUEST YOU TO APPOINT AN NEUTRAL SUPERVISOR ON OUR BEHALF TO REGULARISE THE REFILLING & DISTRIBUTION AT THE EARLIEST.

                                I am sure that you will look in to the matter at the earliest & will regularise the diatribution system.
                                I am writing this complaint regarding poor delivery
                                I am a citizen of ferozepur cantt(152001) punjab with consumer no 506856 and my card registration no is 096368.
                                We are recieving gas cylinder after 20 -25 days of booking
                                so i want you to enquire about this problem. when asked from the dealer, he is saying that there is supply problem from your side. while in ferozepur city supply is within 15 days so please look into the matter
                                Yours loyal coustmer
                                Date Davinder Ratra
                                [protected] Consumer no.
                                506856
                                sir, survey conducted 7 daysback but no response insteed of intervention of mr.javed.it seems that BPCL has no controlover theircurrent dealers.please consider my problems.

                                HPCL GAS — Delayed delivery of Cylinder

                                Hi,

                                There is a delay in the delivery of Cylinder. We have booked for the cylinder on Jan 5th 2010 and still there is not response. Please find the details of the booking and the Consumer Card number.

                                Booking Number: 387053

                                Consumer Card Number: 617788

                                Hope the Gas cylinder will be delivered at the earliest.

                                Place of Request: Gudur, Nellore Dt., A.P.

                                Thanks,
                                Sukeerthi
                                dear sir I am ravi prakash tiwari I am booking LPG new conection on dealer Anand stores Karawal naga Delhi My registration no.is 1043 dt.22/07/2010 please issue early new conection. I am waiting this complaint for poor service
                                The only solution for this problem is to save GAS

                                "WonderBlue" is an Electromagnetic Gas Saver

                                CERTIFIED, LEGAL, PATENTED, SAFE TO USE

                                which increases burning capacity of Gas

                                SAVE COOKING GAS UPTO 50%

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                                Call us now on [protected] To Get One For ur House

                                HPCL GAS — Poor delivery

                                Poor delivery and lead time
                                Dear Sir,

                                I am facing regular problem in getting refil cylinder froms SRI DEVI MOOGAMBIGA GAS DISTRIBUTORS, VANDALUR,KANCHEPURAM DIST,CHENNAI - 600 048.

                                Consumer no. 618692.

                                The lead time from placing order for a refill of LPG and actually receiving the cylinder, is 35 days (on I am went to gas agency is no response)
                                SIR,
                                I am jitendra dev living in bandikui dist.dausa, Rajasthan.i am a indivisul custumer. sir i want to say that my gas cylinder dilar give only 1 hour distribution dilevry and on new connection of gas amount charged 4000 to 5000. but recipet gave 1250+150. and here black marketing of cylinder also.
                                my card serial no.is 902128

                                my consumer no. is b-20904

                                Hpcl — delivery of gas not proper

                                I am HPCL gas custmor,for RASTOGI gas Mansarovar,Jaipur,cons.106178.
                                as their HPCL rule next cylinder willdeliver after one month, whether it may deleyed
                                supplied by there own next supply wiill after one month.what so ever consumor have to suffer,
                                custmorecare also say the same rudely.
                                surprise thing is that you may see HP domestic cylinder at hoel,marriages, thelas,ect,easily
                                SHASHI PATANI
                                152-35 MANSAROVAR
                                JAIPUR 302020
                                above the same problem
                                Dear Sir,

                                I am facing problem in getting refill cylinder from ASHANVIT ENTERPRISES, INDORE.

                                Consumer no. 619406.

                                The FIRST time I BOOKED CYLINDER ON 22.4.13 BOOKING NO.231432 BUT I have not RECEIVED REFILL IN SPITE OF YOUR SMS RECEIVED ON DATED 24.4.13 THAT BOOKING NO.231432 SUBSIDIZED CASH MEMO 151498 DATED 24.4.13 YOUR REFILL WILL BE SHORTLY DELIVERED BUT Till DATE I HAVE NOT RECEIVED we are currently surviving on one cylinder ANOTHER MESSAGE RECEIVED ON 17.5.13 THAT HP GAS REFILL DELIVERED ON 16.5.13 VIDE CASH MEMO NO. 151498. BUT TILL DATED I HAVE NOT RECEIVED Fresh bookings WAS done on 18.5.13 by no.238321 but till date i have not received .Another booking was done vide booking no.239590 showing pending cleared upto14.5.13 but i have not received the refill . on 28.5.13 i received another message that c.m. no.160386 dt.28.5.13 rs.443.5 your refill will be delivered shortly but till date i have not received

                                Every time I visit the Distributor, they SAY THAT YOUR REFILL WILL BE DELIVERED IN ONE OR TWO DAYS .
                                BUT THEY DON'T DELIVER
                                I hope the consumer redressal system of HPCL are able to understand this.
                                the staff at this distributors are very rude, and landline no. of this agency [protected], [protected] always come no reply .
                                Dear Sir I am facing problem in getting refill cylinder at my home delivery from NAINIKA INTERPRISES BHOPAL


                                IBOOKED CYLINDER ON 5.05 2014.Ihave not received refill in spite of your SMS ON DATED 5.05.14&6.05.14 THAT BOOKING N0 IS 240646 FOR CONSUMER NO 625026 AND SUBSIDIZED CASH MEMO IS118560DT.06.05.2014YOUR REFILL WILL BE SHORTLY DELIVERED BUT IHAVE NOT RECEIVEDTIL O7.05.2014.SIMILAR SITUATION WAS HAPPEND IN THE MONTH OF MARCH 2014. AND MY CASH MEMO WAS CANCELLED BY SAYING THAT HOUSE WAS LOCKED.WHEN I VISITED DITRIBUTOR THEY YOU HAVE TO BOOKED AGAIN.BUT I REFUSED TO DO SO HE TOLD ME TO COLLECT THE CYLINDER FROM STORE.THEN ICOLLECTED ON27.05.2014 FROM DISTRIBUTOR SHOP


                                I AM SURE THAT DISTRIBUTOR IS AVAILING TWO DAYS TIME AND LATTER ON HE WILL CANCEL MY CASH MEMO. PLEASE LOOK IN MATTER AND INTRUCT HIM TO DELIVER THE CYLINDER AT MY HOME ADDRESSED


                                LAND LINE NO OF DISTRIBUTOR[protected], 2422096


                                HARI PRAKASH KHARE COSUMER NO-625026 BHOPAL


                                BHOPAL

                                online registration

                                i want online registration of my bank a/c no. and other procedure
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                                  pushpaben rana
                                  from Pune, Maharashtra
                                  Feb 21, 2009
                                  Resolved
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                                  Resolved

                                  Dear Agency,

                                  Pls do needful for us we alredy call your representative at baroda, sama agency. I talk on this nos.[protected], and land line nos.[protected], 2783293. But his reply is not satisfy. Already his service engineer came and repair that faulty cylinder but still lekage is on. Pls do needful for us. It is very dangerous for us. Who is the responsible for the blast? pls do needful asap.

                                  Regards,
                                  himanshu
                                  Aug 14, 2020
                                  Complaint marked as Resolved 
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                                    Puttaraju
                                    from Delhi, Delhi
                                    Feb 20, 2009
                                    Resolved
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                                    Resolved

                                    Hello Sir/Madam,

                                    My name is Puttaraju. I am from Chappapatna, Ramanagaram district. We are facing problem in getting the HP GAS cylinder here.. if I go to book the cylinder, they will act like entering something, but we will not get any cylinder after one month also. Only if we go twice, thrice, they will take booking. And, also they are charing 370/- inspite of taking 345/-. We are getting cylinder once in two months. And, the way they will respond to customers is not at all professional. Please take immediate action as many peoples are facing this issue here/ I am providing my HP GAS account number and address of that agency:

                                    Account number:620947
                                    Address:Sridevi Enterprises,
                                    Vivekananda Nagar,
                                    BM Road,
                                    Ramanagaram.

                                    Please do the needful on urgent basis. You can contact me in the email id provided:[protected]@gmail.com

                                    Thanks and Regards,
                                    Puttaraju
                                    Aug 14, 2020
                                    Complaint marked as Resolved 

                                    HP Gas — delaying delivery & charging extra money

                                    I am your customer who is using your gas cylinder. i am sorry to say that your customer service is very very poor and there is no body who can listen my complain. At present, they are asking Rs. 200.00. for nor marking of gas cylinder. they marked some black symbols on their cylinder. but my cylinder didn't show that. after that i heard it from my wife and i called dealer, they behave with me very rudely and lasly they told me, send ur wife to our office bcos then i was in office.

                                    and this is not first time every time i have to face this problem. hope that i will get better solution for this my contact no. & my full adress is given below

                                    hope that i will get better solution for this my contact no. & my full adress is given below

                                    Name:-Arup Kr. Sen
                                    Adress :- 21/4 Ghosh Para Middle
                                    Post. Fingapara, pin 743129
                                    Contact no :- +91-[protected]
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                                      Amit M. Malagi
                                      from Kollegal, Karnataka
                                      Feb 19, 2009
                                      Resolved
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                                      Resolved

                                      I was cheated by a petrol pump attendant at Joyce service station's HP petrol pump on Sankey road in Bangalore today. I asked for Rs. 400/- worth of petrol to be filled in my car. While the attendant was dispensing petrol, another attendant came behind and asked for the amount. I just turned around to give him the money when the attendant filling petrol reset the dispenser. I am certain that he had reset it at about 350/- and not filled petrol worth 400/-. This practice of diverting the attention and delivering lesser amount of petrol is rampant across all petrol pumps.
                                      Aug 14, 2020
                                      Complaint marked as Resolved 
                                      HP Petrol pump attendants are hopeless. Today I filled petrol for Rs 300 near Chandralayout. He stopped near 299.80 and asked me to move. When asked he clearly said that only 20 paise na what will happen?
                                      He asked me to move to side so that he can serve others. Given the fact that even beggars don't accept 20 paise, these people have attitude worser than them. This is not the first time they are doing this.
                                      same is happening daily with me in near pune in this area there is only one petrol pump and attendant of petrol pump daily try to cheat petrol from the customers.please help me where to file a complain against him.there are three machine in petrol pump but in rush hours they only give petrol from one machine and try to make everything in hurry meanwhile hey cheat customer by filling less petrol .
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