Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

I booked in the last week of Oct 2010. Till today 13 Dec 2010, have not received the cylinder. Their phone is most of the time unreachable or busy. If by any chance I get them on phone they promise to deliver next day. But I never got the cylinder. One and half months delay shows the pathetic service provided by them.

Distributor code : 395050
Distributor's Name : Tatini Sales Corporation
Booking Office : Jyangra Chowmatha, Kol - 59

on 14/07/2012 refill booking no. 250454 at 7:48 am but not received the cylinder till today.

I am a customer of HP Gas. My wife, used to call gas agency to book the Gas, whenever she calls, lady picks up the phone and take the booking but she always reply that we have made the booking and never give booking confirmation number and she will inform Gas will reach you, if we question her how much time till take she reply with rude and use very bad language. Similarly when the supply man come home for delivery he always charge extra amount of Rs.15/- on each delivery and he also very rude, if we ask any question, he reply whatever you want to do it, we will take our own time to supply the Gas. As we normally made booking 1 month in advance, and whenever we go in persons then also they never give confirmation of booking number, verbally they will say booked, and they never enter into their books / computer and take more than 1 month to deliver the Gas and also we find the Gas also less in Kgs whenever supply to us, which I am requesting you, to please do investagation, in keeping all in your mind of my complaint as everybody in Chinnalpatti, were facing and unable to do complaint, people were not aware how to do the complaint, if you do survey then you will find all the problem related to the Gas Agency. The Name and Gas Agency was given below for you ready reference:

SURYA HP GAS AENCIES
6-13-9, BUS STAND ROAD, POOJOLAI,
CHINNALAPATTY-624031, DINIDGUL DISTRICT, TAMIL NADU, PHONE NO[protected].

Since one month we are not able to get Agency phone Number what they have given and it was out of order. Due to that we have to send somebody to record the booking even though they never give the booking confirmation to anyone.

Kindly please take necessary step to improve the quality of services, customer handling so that people in our Village able to get good service from HP Gas. As we do not have not any other Gas agency, due to that the Gas Agency are very rude and doing misbehaviour with everybody.

I hope you consider my request and will take approriate action to improve the Gas delivery.

Thanks & Regards

M. NARAYANAN
Consumer No 602064
Office Address:
40, T.P.K. Road, Pasumalai,
Madurai-625 004.

Requisition for the second cylinder
Dear Sir,

Above said my cylinder consumer No.635428 in drama gas krishnalanka vijayavada.(ap) I have got it only one cylinder. I will tell some time my agency please give me 2nd cylinder. But agency is not issuing in 2nd cylender.

One cylinder is finishing another cylender issuing minimum 7 or 10 days. Cerocin is not get it, So what can I do in days. I am very suffring please give me immediately refill cylender.

Regards,
suresh.p ph no [protected]
Read comments

Two times i was visited to Kothari Stores, HP Dealer, Gondia, and Maharashtra regarding new connection of Gas. Dealer said we are not giving any new connection to any new customers.

I am a Government servant in Central Department. I was transferred from Mumbai to Gondia.

How he can not give new connection.

Regards
Manojkumar

HP Gas — Delivery of second cylinder

Dear sir, I am a consumer of HP LPG GAS & consumer number is 611523 . I have taken my first cylinder from universal gas agencies, Taliparamba, kannur(kerala) on[protected] and i have applied for the second cylinder in the same year.booking number is 954 . second cylinder is not delivered. It is impossible to manage with single cylinder.kindly do the needful so that i can get SECOND GAS CYLINDER earliest.

HP Gas Agency in Hadapsar sucks!!! Nothing sucks worse than this.
It is simply impossible to manage with a single cylinder. The cylinder delivery is NEVER ON TIME...

H P Gas — second cylinder

DEAR SIR / MAM

I AM GOPAL SHIVRAM BAWANE

ONE OF YOUR USER

YOUR CONSUMER NUMBER 638252

THIS IS TO INFORM THAT YOU

THIS CONNECTION PURCHES DATE 17/ 11 / 2008

I WANT SECOND CYLENDER AFTER 1 YEARS AS PER YOUR RULE

MANY TIME ASKED ABOUT SECOND CYLENDER DISCUS WITH BRANCH MANAGER

BUT THEY WAS NOT TAKING SERIOUS ASHIRVAAD H P GAS EGENCY BHOSARI PUNE

BRANCH MANAGER CELL NO. [protected]

I HAVE REQUEST YOU PLSSSSSSSSS

GIVE ME SECOND CYLENDER AS SOON AS POSIBLE

THANKS & REGARD'S

YOUR PROUD COSTUMER

GOPAL SHIVRAM BAWANE
CELL NO. +[protected]

HP Gas Complaints - additional cylinders
View all HP Gas complaints
HP Gas
Posted:[protected] by Sukumar Roy Send email


additional cylinders
No additional cylinders provided!
Dear sir,
I have HP gas connection for last 1 year
.

Mycomplaint is I have only one Gas cylinder .I want additional Gas cylinder. Our distributor / dealer (Cherian Gas Agency, Erattupetta Kottayam) I Booked additional Gas cylinder on the same day I get Connection.

Therefore I request to you kindly advice me.

It should happen so fast

H P Domestic LPG connection — Issuing of second cylinder

Sir,
I am the customer of Hindustan petrolium domestic gas at Dhamdhere gas agency, Pune.
I want second cylinder for my single cylinder connection.
Agency told me to enquire after two months for availability of second cylinder at every time.
Is there any rule to disclose on notice board the availabily of second cylinder.
If it is so, where complaint to be lodge.

Please advise me suitably.

Thanks and regards.

vijay chafle

Sir,
How long will it take to get second cylinder after the booking?Is there any rule for this that these many days or years and is it the same everywhere in India?

I booked for my second cylinder this month and while booking they didn't assure us any date or time frame for the second cylinder delivery.

Please reply.

To HP,

I request you to either improve the way of dealership behavior with the customer of make the flow of LPG cylinders direct through the company or else some day the trust on HP LPG will be vanished due to the treatment of dealers with the customers.as such there is a feeling of punishment for connecting with HP LPG Domestic Nagpur.every now and then there are some problems standing in front of each customer every day or week.some time the shortage, sometime the extra rules, some time no picking up the calls by the dealers for booking of gas, and at present we have to go to the dealers and book our gas with a rashon card. hope so some decisions of this problems will be made from the company and a smooth and non unintrupted service of LPG will be provided to each house.and we dont have to have and situation of arguing each time with the dealers who consider them self to be the monopoly king of the market.

Thanks

Sir,
How long will it take to get second cylinder after the booking?Is there any rule for this that these many days or years and is it the same everywhere in India?

I booked for my second cylinder this month and while booking they didn't assure us any date or time frame for the second cylinder delivery.

Please reply.

Hello All,

I need to need to know that after writing complaints here, did you all get the cylinder???
Who reads this??
Is this just a forum to relieve our frustration or somebody really does take care of it.
I am also facing the same problem and I was looking for some site where I can complaint about it,
but I am not sure whether this is the right place or not because I don't want to releive my
frustration I need cylinder which serves for the basic need of human body.

My father who is 82 year old has booked Gas cyllinder on 11 Sep 12 vide consumer no 501877 . Beside repeated reminders Gas has not been delivered till date.This harassment is beyond tolerance . The case being taken up to consumer forum for harassment to old parents.

HP Gas — Non delevery

I am a customer of HP gas and the agency is Premier Gas agency Adyar. I am syaying at Perangudi. I booked my cylender on 19-09-08 and they told it will take one week. Today is 30-09-08 almost 11 days I called them so many times they just say today they will deliver. They give useless excuses. This is my worst experience with HP gas. My cosumer ID is 626589.

respected sir
I booked gas for home delivery on 1st November 2008 but till today 20 December 2008 after 1month 20 days not delivered . Whenever i make phone call to their representative, he says tomorrow must be delivered. I am very sorry to say we are facing much problem due to this type of service and it is regular happening with HP. My Gas Agency Ishaq Gas Agency Dodhpur, Aligarh. U.P

I booked gas for home delivery on 20.12.08 but till today 05.01.09 not deliver. Whenever i make phone call to their booking office, They says within next 2 days you will get delivered. I am very sorry to say we are facing much problem due to this type of service . My CUSTOMER NO IS 612590.

of Gas Cylender after booking I booked gas for home delivery on03.01.09 but till today 09.01.09 not deliver. Whenever i make phone call to their representative, he says tomorrow must be delivered. I am very sorry to say we are facing much problem due to this type of service and it is regular happening with HP. My Gas Ag is uphar gas agenes at kolkata naktala-47 n.s.c bose road ph no- is[protected] my cm no is-617344

hello i am syed gulrez from ajmer

kiya aap mujh ko bata sakte hain ke muzammil complex kaha per hain aligarh

kiyo ki mera exam hain aligarh main dodhpur main to aap bata sakte hain ki dodhpur main muzammil complex kaha hain main aap ko apna e mail i d sent kar raha hoon plz aap meri madad kijiyega mera e mail id hain

[protected]@gmail.com main aap ke reply ka intezaar karunga .mujh ko aap ka add aligar decitionary se mila hain plz help me

Yes They are the worst ever dealer and they think themselves as the ruler and always says leave it or take it.
My consumer id number is 628991 and I had experienced very bad and abusive behaviour from the owner it self on 22nd July 2009.

I have recently shifted to Chennai. The only gas company supplying new connection at the moment is HP as Bharat Gas has closed booking new connection. I have approached the Authorized Dealer for HP gas located in Adyar, Chennai. In the first instance the owner had abused me being not a south Indian, and secondly my asking the break up of all the cost package. However, as I was in the need I had to swallow the abused silently and paid the money. On receiving the bill I found following things which are not at upto the quality mark and yet charged double the market price.

Sr. No Particular Price Charged Rs. Current Market
Price Verified over Internet Remark
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
1) Deposit 1400 NA It is by HP Corporation
2) Pegion Brand 2
Burner Stove
( Very Poor
Quality Steel ) 1625 750 to 900 It is totally not acceptable and if want to
buy without it they are bluntly refusing
3) Rubber Tube[protected] Much Higher comparing quality
4) Installation Charge 25 NA Still the person never install and
demands Tip bluntly for delivering
5) Lighter 145 80 to 120 Much Higher comparing quality
6) Consumer 25 NA How can they charge
Pass Book their overhead to consumer
in such a ridiculous name


MY APPEAL : Looking the above figure I wish you can take action against such an arrogant and abusive cheating in open day light in the name of LPG Gas Agency, which ultimately runs on tax payer's money in form of subsidies.
I can provide all the supporting if required and demanded by suitable authority.
wish to see some concrete action in such a linguistic biased society.

I am trying to contact M/s. Uphaar over phone for booking for a refill. But they are not lifting the phone. Can they help me out? My consumer No. is 609600.

Anup Kumar Dutta

respected sir
I (Banwari Lal Sharma .Consumer No.20197 )am a consumer of Bharat Gas Agency Distributor (aligarh Gas Agency) Aligarh uttar pradesh India the supplies And service of this distributor is horrible.I booked gas for home delivery on[protected] but till today[protected] not delivered .whenever I make phone call to their representative he says tomorrow must be delivered
But they didn't supply the gas till date. I am very sorry to say we are facing much problem due to this type of service and it is regular happening with aligarh gas agency Distt. Algarh U.P.-202001.
My mobile Number [protected]

i want to trasfer my gas from jodhpur (rajasthan) to ur agency.

my local address of kolkata is

rocky appartment 2floor room no.2/7, sonarpur rly station road, kamalgazi more, po.narendrapur.kol-47

I am trying to contact M/s. Uphaar over phone for booking for a refill. But they are not lifting the phone. instead booking of 30/08/2011 the cylender has not been received yet.Facing critical situation.
HP Gas Consumer number 626690.

Dear Sir,

This is to make a regrous complaint against the HP Gas distributor in Faridabad i.e. M/s. Sikka Enreprises, Near Old Faridabad Busstand, On Main Mathura Road, Old Faridabad[protected].

There is no system of delivery of the gas cylinders as well as the Front Desk People treat in worst kind of behaviour.

We would request you to address this issue with proper department/division and kindly let us know the way out of this to teach them to get value for our money as well as the human respect that one expect from other.

my booking detailed:
Online booking dt. 3.08.12 vide Ref. No.: 266890
Online replied that "my rifill will be delivered within 48 hrs. Cash memo no. 121809

But my rifilled cylinder not deliver my home (i.e. 11.09.12, 08.02pm).

Thanks & Best Regards

Nripen Doley
M:[protected]
email id: [protected]@gmail.com
Faridabad (Hr.)

I could not reach the SUGAM in any of the phone no to book a cilinder.
I only have one cilinder.. It is too much

Sugam Enterprise — regarding money collection

Your service boys are collecting lots of money from customers for delivering the cylinder every time every month. Are'nt they paid monthly for their work. this is a kind of corruption u are doing to us. These guys are collecting more than 25-35 rs from every people to deliver the cylinders at jaraganahalli lanes. This must be stopped right now. Or else this complaint will be posted to the consumer court complaint box regarding the sugam enterprise gas section and the manager and service boys.
Also when people raise to ask them why the need to be paid they say the'll keep the cylinders out of the gate if they are not paid extra money . Please see to it that they dont do it further and expired dated cylinders are not giver to customers anymore...

Yes we too face this problem every time???????????They are money eaters

Don't expect much from HP. I had similar problem during gas leak. Live in Thiruvanmiyur, Chennai and have complained since yesterday. They seem to be working on scale. 1 day is may be a month.

Pathetic and shame.

sir
your gas agency is swarna gas agency, daltonganj, jharkhand
I want to say that agency will not sent a cylender in my address. ple u attend my problem and two agecy will be provide in daltonganj

Hi,
I have applied for a new gas connection on 10/10/2006 and its been more than 1 and half years !! [1.5 years ..!!!] and there has been till now no response and the connection has not been provided till date.

The agency is Lalitha Gas Agency in Kengeri Satellite Town, Bangalore -60.
The agents are also rude to customers and the response is very poor..
Could you please take necessary action and provide us the connection as soon as possible.

My another request is, whenever there is some new allotment going on, there should be some notice or intimation provided to the customers ..


Thanks
Girish
[protected]@gmail.com

new LPG CONNECTION BOOKED ON DATED 03/01/98 REGISTER NO-3959

This gas agency is heavily into black marketing, at any point of time it is impossible to reach this agency through its telephone numbers.

HP is sleeping as usual !!

I want a new gas connection from M/S UPHAAR, 251/A/4 N.S.C BOSE ROAD.KOLKATA=700047, PH=[protected],[protected], Plz see it &as soon as possible solve this prolume.boking date 03/08/2010, no phone no visit.sourav maity, niva park ph-1, flat-mm3, bharmapur, kolkata700096, ph=[protected], email id =souravkol.[protected]@gmail.com.

I am staying at kopri colony, thane east, my distributor Name is Omkar gas and my consumer no is 601741
I had ordered on 17/03/12 by sms facility to refill gas cylender, but after one month after also they had not send the cylender
when i had enquired 4 times the staff told me to bring the empty cylender myself and take the refilled one. but I always requested them
I am a handicaped person and can't bring it here they had failed to deliver it on today also ie 05/05/2012