Hindustan Petroleum Corporation [HPCL] — hdfc bank amount deducted but hp gas cylinder not booked

Address:

411033

Dear sir/madam,
Kindly refer to my customer id : 645228
And the transaction no.[protected]

I booked a hp gas cylinder on 4 march 2019 from myhpgas.in portal through hdfc bank netbanking, the payment was made through the sbiepay.com as third part intermediate for the transaction.
The amount of rs. 696.00/- has been debited from my bank but the gas cylinder is not booked, as the gas company has not received the said amount from your side. Also i didn't receive any booking id after a successful completion of payment.

Moreover i did not receive any email or sms for transaction failure.

As per your customer support response i discussed and review my transaction with my bank (Hdfc bank), he told me my both transaction is completed successfully at bank end.

Please find attachment of bank statement showing successful debit of the amount.

Kindly look into the matter personally, so that we may get our lpg cooking gas cylinder, for which i have paid.

Thanks and regards,
Suchit patil
Suchit. [protected]@gmail.com