Hindustan Petroleum Corporation [HPCL] — hp gas amount deducted but hp gas cylinder not booked

 
3 Reviews
 Raghvendra2019 on Aug 11, 2018
Icici bank — icici bank amount deducted but hp gas cylinder not booked

1 review
Raghvendra2019 on aug 11, 2018 mark as resolved
Customer id: 641711

Dear sir/madam,
Kindly refer to my lpg id : 641711
And the transaction no.[protected]

I booked a hp gas cylinder on 9 august from myhpgas.in portal through bhim upi (Icici bank), the payment was made through the sbiepay.com as third part intermediate for the transaction.
The amount of rs. 782.50/- has been debited from my bank but the gas cylinder is not booked, as the gas company has not received the said amount from your side.

More over i did mot receive any email or sms for transaction failure.
Kindly look into the matter personally, so that we may get our lpg cooking gas cylinder, for which i have paid.

Please find attachment of bank statement showing successful debit if the amount

Thanks & regards
Raghvendra
[protected]
Raghv1980@yahoo.com

hp gas amount deducted but hp gas cylinder not booked

Complaint Status


[Aug 12, 2018] Hindustan Petroleum Corporation [HPCL] customer support has been notified about the posted complaint.
Updated by Raghvendra2019, Aug 13, 2018
Dear Sir,

Once again I try to online pay amount at 12 again same case happen.Please review both transaction issue and resolve asap.So i am able to get my cylinder.

I( my lpg id : 641711 ) try to booked a hp gas cylinder on 9 August & 12 August from myhpgas.in portal through BHIM UPI( ICICI Bank), the payment was made through the sbiepay.com as third part intermediate for the transaction.
The amount of Rs. 782.50/- has been debited from my bank both time (9 Aug & 12 Aug) but the gas cylinder is not booked.

As per your customer support response i discussed and review my transaction with my bank (ICICI Bank), He told me my both transaction is completed successfully at Bank end.
At 9-Aug-2018 when I booked cylinder before payment genrate Trans No- [protected] after pay online get bank transaction id[protected] but i don't get booking ID for it.

At 12-Aug-2018 when I booked cylinder before payment genrate Trans No- [protected] after pay online get bank transaction id[protected] but i don't get booking ID for it.

So once review at your end resolve my case as soon as possible.So i can feel comfortable to do online transaction from your portal.

I got below given msg from my bank side:

At 9-aug-2018
Dear Customer, acct xx9719 has been debited for Rs. 782.50 on 09-Aug-18 towards linked sbiepay.hpcl-1000087@sbi.UPI Ref no[protected].

At 12-aug-2018
Dear Customer, acct xx9719 has been debited for Rs. 782.50 on 12-Aug-18 towards linked sbiepay.hpcl-1000087@sbi.UPI Ref no[protected].

Kindly let me know if you still need any other information regarding this transaction.

Please find attachment of bank statement showing successful debit if the amount

Thanks & Regards
Raghvendra
[protected]
raghvsingh14@gmail.com

hp gas amount deducted but hp gas cylinder not booked
Complaint comments  2 Comments     Updated: Share0Tweet0Share0

Comments

Sir I have LPG connection with no 746227. The gas dealer for this connection is sri lalitha devi gas agencies, vijayawada, andhra pradesh .and I registered it in HP gas web site. Now I forgot my password. At that time I did not registered email I'd. Now how can I recovery my password
Respected authority,
We have been facing problems relating home service of HP gas service that they are charging extra money than what are assigned to a cylinder and they are fixing the cylinder at home and are not checking proper connections. Instead they give the cylinder at roadside and leave with extra money

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    Hindustan Petroleum Corporation [HPCL] - hp gas amount deducted but hp gas cylinder not booked