Dear Sir/ Madam,
This is with regards to a grievance that i would like to share with you.
Hindustan Times, being one of the widely read dailies in our country has been offering its readers a great platform.
I would like to bring to your notice the subscription that was offered to me by your publication house. I am an employee of Adfactors PR Pvt. Ltd. One of your sales executive had visited my office and offered a scheme wherein for a payment of Rs. 195/- we were offered 2 years subscription. I have also enrolled myself to the said scheme. Attached, is for your kind perusal my Form No: 131422.
I have regularly been receiving the HT copy for the past few months. In the beginning, i had handed over to my vendor, Mr. O.P. Yadav the coupons of 3 months. Post which the coupons had been misplaced from my residence. I had after that forwarded my vendor a receipt copy that was given to Mr. Pal from HT.
It has now been bought to my notice that my vendor will be stopping my copies as i do not have the coupons. Whereas the entire subscription amount has been paid to HT Media and also the fact that these terms and conditions should be bought to the notice of the subscribers at the time of subscribing.
I would like to know on what basis is my subscription being stopped, since i hold full proof of payment for the subscription. Also, why is this bias approach to wards me, when my other colleagues in my organisation who have subscribed to the same scheme have been getting regular copies without any coupons been handed to the vendors.
Request you to kindly treat this as urgent or i will be forced to take stern action against the false sales strategies that have carried out with your publication. This is a clear case of fraudulent behaviour.
Warm Regards,
Preeti Binoy
Sr, Account Manager
Adfactors PR Pvt. Ltd
[protected]
Aug 14, 2020
Complaint marked as Resolved
I had subscribed to Hindustan TImes News Paper vide "Form No: 102615" for one year. Subscription was in the form of monthly coupons to be given to news paper vendor on monthly basis. I have not received coupons tiil date though it has been more than three months since I paid subscription amount of Rs.195. I have called up the customer care on 67764242 so many times. The response from customer care was highly irr-responsible and negligent. They have given me three contact no. of the area managers
Mr. Deepchand Gupta - [protected]
Mr. Atul - [protected]
Mr. Vijay Sanap - [protected]
But non of them has provided any kind of help. They are saying that the coupons have been despatched to the newspaper vendor directly. But my vendor has not received any coupons. I have been paying the vendor separately for last three months. I had to incurr a loss on the differential amount we paid to Hindustan times and what actually the news paper costs. So I request you to kindly intervene and help me getting my coupons.
Regards
Shuchi Jindal
Ph. [protected]